Ronnie Nesbitt | Page 4

They were great, took care of everything, easy to work with! Would highly recommend them to anyone with! Would highly recommend them to anyone More

by Dylan.Erwin4 Verified Customer Verified Customer

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What a nightmare! From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my car stuttering when I drove it. We were told my car was being worked on, when in fact it wasn't. Our calls weren't returned, and we were forced to drive up to the dealership to get answered. We were told they had no loner cars available, when in fact another customer was able to get one. We asked on several occasions to speak with the owner of ALM AND THE GM, but neither one cared enough to call us AT ALL. I sent emails to the corp office, but never heard back from them. We were told a claim had been filed through Hyundai Warranty company, when in fact no claim had been filed. They will give you THE best customer service to sell you a car but could careless once its time to repair your car. We were told by Mrs. Williams to drive my car until the check engine light came on, and that NO ONE could drive the car to assess my concerns except for the warranty company (not even a mechanic). It took a sales manager by the name of Ronnie to get to the bottom of what was going on with my car. He was able to get done in a week what the service dept wasn't able to get done in 3 months. My husband went in and demanded to speak to Daniel (the GM), and Ronnie came out instead. Keep in mind that my husband and I went there and asked for Daniel at least 2 times. We were either told he was in a meeting, or out of the office. All this time, my car had a bad coil, and the incompetent service dept couldn't figure that out! So, from May to July the service dept couldn't detect that it was a bad coil!?!?!?!?!? Ronnie was able to get me into a loner car (that the service dept said they didn't have). To add insult to injury, when my car was fixed, I went to pick up my car. Mrs. Williams to my payment, put my keys on the counter, and continued on with her duties. She didn't point me to my car nor did she have anyone retrieve my car for me. For 25 mins, she watched me ask random workers to help me locate my car, which was in the back of the building behind several cars. Mind you, she knew that afternoon that I was coming to pickup my car because she texted me to tell me my car was ready, and I responded and told her I'd be there THAT DAY to pick up my car. So as she looked on through the service station glass, a young gentleman was able to help me locate my car. Thank you, Ronnie for getting done in 1 WEEK what Mrs. Williams and Anthony weren't able to get done from May 4th-August 4th. Ronnie was able to get me a loner car and find the correct diagnosis of my car. Shame on ALM's GM for not caring enough to reach out to me and my husband! Shame on the ALM Gwinnett HR dept for not returning our calls. Thank you, Ronnie, for being a man of your word, unlike the counterparts you work with! More

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My adviser services was great she listened to my needs and let me know what’s going on while I was waiting for the service done. and let me know what’s going on while I was waiting for the service done. More

by hossam_rostom1968 Verified Customer Verified Customer

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The most dishonest, unprofessional, fake, and shady dealership ever. They know how to rip people off. dealership ever. They know how to rip people off. More

by eawebb1984 Verified Customer Verified Customer

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Unprofessional dealership. My vehicle is still unregistered after 2 months and dealership still owe me money. Purchased vehicle April 29th No one answer phones are return cal My vehicle is still unregistered after 2 months and dealership still owe me money. Purchased vehicle April 29th No one answer phones are return calls. No manager around when you call are visit location for information. More

by SMOKEYSWANIER Verified Customer Verified Customer

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We had a great car buying experience at ALM Hyundai West. Everyone was helpful and eager to make sure we left with an amazing deal. Tineja Leslie is amazing!! Everyone was helpful and eager to make sure we left with an amazing deal. Tineja Leslie is amazing!! More

by docdozier Verified Customer Verified Customer

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They can’t seem to get the fact that they are sending me credit card information that belongs to Leandra Lynn Dukes for a car I sold 2yrs ago no matter how many times I call credit card information that belongs to Leandra Lynn Dukes for a car I sold 2yrs ago no matter how many times I call More

by tritree63 Verified Customer Verified Customer

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They claim to care about customer satisfaction but really they do not. I believe there is a breakdown in communication amongst the departments and things could be better. I went to have my vehicle cleaned af they do not. I believe there is a breakdown in communication amongst the departments and things could be better. I went to have my vehicle cleaned after purchasing it. They did a very subpar job. They only vacuumed and washed the outside. Didn’t clean my mirrors or windows and didn’t wipe anything down. But I sat there for at least 30 minutes. I feel like I wasted my time because I absolutely would have a better job of cleaning. More

by j_eallen Verified Customer Verified Customer

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