Ron Steele | Page 2

I needed a new car badly, but I dreaded the buying process. I pictured an unsavory, aggressive salesperson hustling me into a deal that would leave me feeling fleeced. To avoid that fate, I sent em process. I pictured an unsavory, aggressive salesperson hustling me into a deal that would leave me feeling fleeced. To avoid that fate, I sent emails to five dealerships describing the exact RAV4 I was seeking and made it unequivocally clear that the entire transaction would be conducted remotely and in writing. I refused to set foot in a showroom. I was disgusted because representatives from four of the five dealerships, all of them in the city, completely disregarded my instructions and called to schedule an in-person appointment. Toyota of Naperville, a thirty-mile drive from my Lincoln Park home, was the exception. I exchanged several messages with an internet sales representative named JD, who secured the vehicle I wanted. With her role complete, an amiable salesman named Edgar submitted the official order, provided periodic updates throughout the month-long wait while the RAV4 was being built, and ultimately finalized the sale. When I arrived to take delivery, Edgar greeted me warmly and directed me to my car. I must admit I got emotional when I saw the big red bow adorning the hood. While my paperwork was being processed, he demonstrated some of the vehicle’s basic features. He then introduced me to Geoff, the accessory manager, who cheerfully outlined the weatherproofing options. I wrapped up the sale by signing my life away with the affable business manager, Ronald. Toyota of Naperville shattered every negative stereotype I had about buying a car. Each interaction was professional and pleasant. I felt valued and respected throughout. Not once was I hustled, and I certainly was not fleeced. I later learned that they are one of the few dealerships in the Toyota network that does not utilize a traditional commission structure. Their compensation is more nuanced and tied to customer satisfaction. Therein lies the difference. For me, it was worth the trek, and I recommend them without hesitation. Thank you, JD, Edgar, Geoff, and Ronald. I love my car and am truly grateful. More

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Easy process working with Chris and Edgar. Ordered my new RAV4 with all the factory specs I wanted, it’s awesome! Ordered my new RAV4 with all the factory specs I wanted, it’s awesome! More

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Jeff Bock was very helpful, informative and prompt in getting me my new vehicle. If I ever need another vehicle I'll be requesting Jeff Bock again. getting me my new vehicle. If I ever need another vehicle I'll be requesting Jeff Bock again. More

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Great customer service and customer friendly staffs! Unforgettable buying experience! Very satisfied with my purchase Unforgettable buying experience! Very satisfied with my purchase More

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Jake was amazing from start to finish. My entire experience at this dealership has been amazing. My entire experience at this dealership has been amazing. More

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Everyone throughout the car-buying process was GREAT! Friendly, helpful, and professional. They guided me through the process, which I hadn't done in over 15 years (I had a Toyota vehicle that I drove Friendly, helpful, and professional. They guided me through the process, which I hadn't done in over 15 years (I had a Toyota vehicle that I drove until I couldn't, which I also bought from Toyota of Naperville). While some decisions weren't easy for me, everyone was patient and informative, which I appreciated, and it gave me time to consider everything. In my earlier years, I might have considered that the only thing worse than buying a new car was a trip to the dentist. I was wrong. This was delightful, and I might even say that, even before going, I contemplated a case of "buyer's remorse"; the reality was nowhere near that. Dare I say I actually had a delightful time. Thank you to Jake, Geoff, Ron, and David for all of your assistance and friendliness. I would love to say that I'd buy my next car through you, but, at my age, this might be my last. (I joke about my age a lot!) More

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Mr Altcantar was a great help throughout the process. Really knowledgeable, honest and responsive. Would buy a car from him again. Really knowledgeable, honest and responsive. Would buy a car from him again. More

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Highly recommend this dealership, and especially Jake Huizenga as your Product Specialist. Jake was extremely knowledgeable, helpful, and patient as we selected a Tacoma. The dealership provided very f Huizenga as your Product Specialist. Jake was extremely knowledgeable, helpful, and patient as we selected a Tacoma. The dealership provided very fair pricing. Great overall experience. More

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Our Product Specialist, Edgar Alcantar is outstanding! He is very knowledgeable, and patient. I will continue to refer family and friends to Edgar. He is very knowledgeable, and patient. I will continue to refer family and friends to Edgar. More

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Very friendly, quick to provide cars i was interested in and helped answer all the questions I had at the time. and helped answer all the questions I had at the time. More

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