Ron Kyle

I have bought several cars from vision. Though the quality and design of some of these vehicles has been very challenging Ron Kyle the service manager always does his best to satisfy a cust Though the quality and design of some of these vehicles has been very challenging Ron Kyle the service manager always does his best to satisfy a customer and to deal with some of these challenges. He’s probably the best service manager I’ve ever worked with and I’m 72 years old. The phone service at vision in both service and sales is a nightmare I have had to drive to the dealership just to be able to make an appointment because I can’t be put on hold for countless time. These have been challenging times for the automotive industry because technology seems to be so far ahead of the training that the mechanics have. We have a Wagoneer and have had several mechanical issues, including the air shocks replacement and the alternator replacement it sits on top of the motor. The car recently turned 40,000 miles. We had to turn in our 2021 Wrangler 4XE because it left me stranded on the road and I was told they didn’t carry these batteries in stock and that they couldn’t tell me when I would be able to get the vehicle back so I traded it in and took a financial loss. My daughter‘s wrangler has paint issues which is another known problem, but we just missed the Warranty time and nothing could be done about it. I tried to contact upper management that I was told to express my concern but did not get a reply. If it wasn’t for Ron in his team, my family and I would not be back to Vision. This is just not a concern of mine. I have spoken to other people and they have gone through similar challenges. Their is more with sales department. I wish I could be more positive, but it is what it is. More

by markfoggetti Verified Customer Verified Customer

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Oil Change and breaks fixed - very professional and a joy. Happy as always with the outcome. Recommend this business highly. Thank you!!! joy. Happy as always with the outcome. Recommend this business highly. Thank you!!! More

by lizzoconnor Verified Customer Verified Customer

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quick service for a recall they also inspected truck service dept handled the appt well service dept handled the appt well More

by david.morris0 Verified Customer Verified Customer

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Responded well to our concerns, resolved the parts miscommunication quickly. … made sure we we satisfied miscommunication quickly. … made sure we we satisfied More

by BWSHEARER Verified Customer Verified Customer

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Work was completed on time, no issues. Staff was very attentive and cordial. Will recommend to my friends. Staff was very attentive and cordial. Will recommend to my friends. More

by olcifuentes Verified Customer Verified Customer

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Good service and very pleased with the mechanic who worked on my my car service writer Louis Castro did a good job s Castro did a good job worked on my my car service writer Louis Castro did a good job s Castro did a good job More

by georgegiuliano Verified Customer Verified Customer

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Helpful and honest Kept me up to date on the progress of my vehicle Car runs great my vehicle Car runs great More

by Melyssa5844 Verified Customer Verified Customer

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Always a great experience Everyone is friendly. Eager to help their customers and provide the best experience possible. Eager to help their customers and provide the best experience possible. More

by spkyle2211 Verified Customer Verified Customer

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Louie, is an amazing salesman. He knew all my needs and took care of all my concerns. Your Dealership did a wonderful job bringing louie on board. Everyone in the Dealership is a He knew all my needs and took care of all my concerns. Your Dealership did a wonderful job bringing louie on board. Everyone in the Dealership is a one of kind. I couldn't have made purchase in a better place. I love my new vehicle and I know once I get my vehicle, I am safe and free to travel anywhere I choose. Thank you. More

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Ron Kyle does an awesome job. Best service manager in Rochester. They always do a great job. Best service manager in Rochester. They always do a great job. More

by jfmarino Verified Customer Verified Customer

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