Roland Stallbaumer | Page 6

Warranty recall Shop people were great. Waiting area was clean, well lit, and the coffee machine was great. Many courtesy drivers asked if we all needed rides anywhe Shop people were great. Waiting area was clean, well lit, and the coffee machine was great. Many courtesy drivers asked if we all needed rides anywhere. More

by devild9864 Verified Customer Verified Customer

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Elite Always Always honest. Always dependable. Let them know what I want and it's done. Roland is a champ in service. Always takes care of me and my family with wh Always honest. Always dependable. Let them know what I want and it's done. Roland is a champ in service. Always takes care of me and my family with white gloves. More

by nabutler Verified Customer Verified Customer

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Service Rollie was very helpful, personable, courteous and gracious as this was my third service appt to fix my sun visor. He does an excellent job! Rollie was very helpful, personable, courteous and gracious as this was my third service appt to fix my sun visor. He does an excellent job! More

by PRETTYCREEK4 Verified Customer Verified Customer

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Lemon Lemon Lemon I bought my truck in March 2018. Thank goodness I bought the warranty. My truck was in the shop longer than in my garage. One problem after another. I I bought my truck in March 2018. Thank goodness I bought the warranty. My truck was in the shop longer than in my garage. One problem after another. It was like pulling teeth to get the darn thing fixed. Finally after 10 months of dealing with it, I traded it for another. Hopefully I won't have any more issues. More

by LUDLOWPJ4 Verified Customer Verified Customer

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New seatbelt/ Oil change Good serviceGood mechanics! Good Relations Good service area. Good sales! Gene glass the BEST SALES MAN THERE. NICE LOUNGE AREA. Wish i could buy a tr Good serviceGood mechanics! Good Relations Good service area. Good sales! Gene glass the BEST SALES MAN THERE. NICE LOUNGE AREA. Wish i could buy a truck but has to be used!!!! More

by Mustanggt Verified Customer Verified Customer

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Always a smooth experience Everyone is always very helpful. Everyone was concerned we were satisfied and the work was done correctly. They are good about letting you know statu Everyone is always very helpful. Everyone was concerned we were satisfied and the work was done correctly. They are good about letting you know status of work. More

by boomeraaa Verified Customer Verified Customer

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Routine Maintenance The staff and service are EXCELLENT! We have worked with this Service department for approximately 10 years now and will continue to recommend them to The staff and service are EXCELLENT! We have worked with this Service department for approximately 10 years now and will continue to recommend them to others. We LOVE our Explorer!! More

by sunruh1 Verified Customer Verified Customer

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The low beam head lights were miss aleigned. I purchased the used 2018 Escape on 8-11-18 from Laird Noller. The low beam head lights were miss aligned, left was fine the right was low. On 1-2-19 I purchased the used 2018 Escape on 8-11-18 from Laird Noller. The low beam head lights were miss aligned, left was fine the right was low. On 1-2-19 @9AM I took the car in to have the right head light adjusted. Someone came and got me in the lobby of the dealership and said it was ready. The next morning my wife went to pick up our grandson in the morning before daylight. She told me several cars flashed their high beam head lights for her to lower hers. They always were on low. I drove and we took him home in the evening after dark and several cars flashed their high beam head lights at me. They always were on low beam. On 1-4-19 I took the car back and was told that Roland Stallbaumer was the service advisor that I had delt with on the 2nd. He said there were 2 mechanics that were trained to adjust headlights. I said to take it to the other mechanic that hadn't worked on it before. Roland said he stayed with the car during service and said they lowered both headlights 3" which helped. I was in just after I purchased the car to see how to adjust the head lights. 2 service advisors looked at it but didn't know how to do it. I assumed they would ask the service tech that is trained how it's done. But they told me to go Google it. Roland told me how it was done. Roland gave me a glimmer of hope after the car was misrepresented to me when I purchased the car. More

by pgschoettlin Verified Customer Verified Customer

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Rollie did a fantastic job as always. He always keeps me inf Excellent. Rollie did a fantastic job as always keeping me informed as to what is going on with my vehicle. I will continue to come here. Excellent. Rollie did a fantastic job as always keeping me informed as to what is going on with my vehicle. I will continue to come here. More

by 5246 Verified Customer Verified Customer

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Awesome Wayne and his team are always looking out for my best interest, My SHO has never been better taken career of. Could not maintain this American masterp Wayne and his team are always looking out for my best interest, My SHO has never been better taken career of. Could not maintain this American masterpiece without them. More

by MatthewMemmer Verified Customer Verified Customer

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