Roger Harris | Page 3

they made things right If I could give Valley Subaru of Longmont 1,000 stars I would. Buying a used car is a stressful, frightening experience even if you are a certified m If I could give Valley Subaru of Longmont 1,000 stars I would. Buying a used car is a stressful, frightening experience even if you are a certified mechanic. From the very first time I walked into the showroom Lisa was an absolute gem. She was pleasant, listened and worked with me to find the car that I needed and wanted. Now that isn't even the best part. I found a 2005 Subaru Outback that seemed like a great buy. I test drove it and it was fine, heard a little hum but didn't think anything of it. Got a fair deal, I thought, and was able to sign on the dotted line in about an hour. The general manager shook my hand and congratulated me. Then 36 hours later the check engine light came on. Hmmm I started freaking out. Did I buy a lemon, would they work with me on the service? What was wrong? would they fix it? is It going to cost me money? I called Lisa she told me to take it to Greg, he had the parts ordered in 3 days and fixed and ready to roll. At no charge!!!!! Then the hum got louder, uh oh here we go again. Let me remind you that the dealership has ZERO obligation to me and we have no ties and no previous relationship. I took the car back to the Subaru Service department they had it diagnosed within a couple hours called me and gave me the bad news, transmission was going out. Oh great I thought I am going to have to buy a new tranny and put in 3 or 4 grand when I just bought the car. Lisa fought for me, and the GM and Owner decided they were going to put a brand new transmission in the vehicle at ZERO cost to me!!! Are you kidding me....This dealership had no obligation to do anything. But they did what was right and were always in my corner. I feel like they knew that, it was MY fault that I didn't inspect the car properly or get an inspection but they never made me feel like I was in the wrong. They also knew that purchasing a used car shouldn't mean having to put $$ into it 10 days later. Needless to say, Lisa in Sales at Valley Subaru, Greg and Roger in Service, the GM and the Owner give me faith in the car buying process again. They are honest and know that even though they didn't have to, they made it right with me. I tell you what they have earned a customer for life and I would recommend anyone who is thinking about buying a new or used car go to Valley Subaru in Longmont and talk with Lisa she will take care of you and the service department is hands down the nicest, and some of the best people I have ever had the pleasure of dealing with. Cheers to you Valley Subaru you have earned business from me for the rest of my life and my children's life and their children's life and their grand children's life!!!!! :) !!!!!!!!!!!!!!! loved my experience!!!!!!!!! Can't thank you enough!!!!!!!!!!!!!!!!! More

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Subaru Service Center I've brought our Subaru for service here several times over the past 3 years and have always experienced a feeling that I was in some way inconvenienc I've brought our Subaru for service here several times over the past 3 years and have always experienced a feeling that I was in some way inconveniencing the service scheduler. After my recent experience I won't be back. I called to schedule a repair/check of 2 separate but related issues. He kept interrupting me to schedule the time of drop off that I couldn't inform him of the second issue. I finally was able to inform him of both issues. When I let him know I felt I was "inconveniencing" him he didn't much care. He was reluctant to give me his name. I followed up with the service center manager and he never asked me what my specific experience was and obviously wasn't curious about what occurred in order to address it with the service adviser. Their service center needs to go through some comprehensive customer service training. When I mentioned my experience to several friends they commented that they'd had similar experiences. More

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Best service department I have ever dealt with! Roger is a fantastic service manager and was directly responsible for my outstanding experience with Valley Subaru. He bends over backwards for custom Roger is a fantastic service manager and was directly responsible for my outstanding experience with Valley Subaru. He bends over backwards for customers and is entirely customer-focused. Valley Subaru's outstanding service department is a direct reflection of Roger's leadership. More

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Long time customer, first time reviewer Valley is where I've had 3 different cars serviced over the past 10 years, and they're always great to work with. This last time was no different: Ro Valley is where I've had 3 different cars serviced over the past 10 years, and they're always great to work with. This last time was no different: Roger was quick to get my car in and did a great job of communicating what needed to be done and how long it would take. When there was a delay in how long a part would take to be there, he was very apologetic and offered a loaner car as well. On top of that, their prices are in line with the independent shops and you get the benefit of manufacturer technicians. For service on a Subaru in Longmont, this is the best place to go. More

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Consistently Good Service. I have been going to Valley Subaru for almost twenty years. Roger Harris has without a doubt been the one person I have worked with the most. I have I have been going to Valley Subaru for almost twenty years. Roger Harris has without a doubt been the one person I have worked with the most. I have always had a great experience. I am greeted promptly and familiarly when I walk in the door. My service is usually ready to begin at the scheduled time. As I often wait for my car, once specifics are known as far as service, I am consulted and am able to have any questions or concerns answered. I am provided transportation and a loaner car, if needed. I trust Valley Subaru, and feel they always keep my car in top condition to avoid unnecessary repairs or breakdowns. When the news isn't good (which can often happen when one has unknown car repair), they always break it to me gently and try to resolve the situation as positively as possible. As long as I own a Subaru, Valley will be the only place I would consider for servicing it. Valley Subaru's service department is outstanding! More

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Roger and his service crew are the greatest Subaru service team, Roger, Greg,Chad and the rest are the greatest. my wife and I have bought and serviced our cars at valley Subaru over the las Subaru service team, Roger, Greg,Chad and the rest are the greatest. my wife and I have bought and serviced our cars at valley Subaru over the last several years They have always taken good care of us thanks, kim cushing More

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Valley Subaru Rocks! I LOVE VALLEY SUBARU. Roger and his crew are the best. I have them on my speed dial and call them if I have car trouble when I am on a road trip. I LOVE VALLEY SUBARU. Roger and his crew are the best. I have them on my speed dial and call them if I have car trouble when I am on a road trip. More

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best people ever to work with The folks working in the service department are wonderful to work with. They go out of their way to insure excellent customer service. They explain wh The folks working in the service department are wonderful to work with. They go out of their way to insure excellent customer service. They explain what is wrong, and how and why it should be fixed. The mechanic explains exactly what he has done. They always are right-on in their estimate of the time involved-plus they are ALL excellent customer service providers. I love my Subaru and having such a great team provide the service is all I need to be a customer forever! Sincerely, Joyce Conklin More

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