Roger Garcia | Page 3

Exciting My experience was good. Employees where friendly and helpful, saw a few cars test drive very patient on letting me take my time in choosing a car. Too My experience was good. Employees where friendly and helpful, saw a few cars test drive very patient on letting me take my time in choosing a car. Took a bit of a waiting time to finalize the deal but over all a good experience. More

Report | Print

I don't know if my car is safe! Customer service is poor. I bought a 2017 Kia Soul from Jesse Martinez (who, I understand, is no longer with the company) on November 7th, 2018 1) Your finance manager didn't I bought a 2017 Kia Soul from Jesse Martinez (who, I understand, is no longer with the company) on November 7th, 2018 1) Your finance manager didn't accept the (slight) discount, I could have gotten at a Kia Dealership, (the discount was supplied by USAA ) 2) The car came without an inspection list. I have no idea what was or wasn't checked on the vehicle after you purchased it from auction, and before it went up for sale. Jesse told me it had had an oil change, but when it was delivered, I noticed the next service date on the window sticker was listed as 11/10.2018 - three days after purchase. 2a) I contacted Jesse Martinez several times to get some of this done, and he made promises that weren't kept. (times and dates can be provided upon request) 11.30.2018 - I originally contacted (Sales Manager) Roger Garcia to express my dissatisfaction w/ The Sharpest Rides. Today, 12.04.2018 he says the service department has no record of even doing an oil change on the vehicle. It is my understanding, and perhaps I am wrong, but I believe it to be Colorado Law, that inspections be done prior to sale, and that information be made available to the customer. Now, he says I can bring my vehicle in, and the service department will do an inspection for me and give me a check list. He also stated that all vehicles on the lot for sale, from this time forward, will have an inspection check list. So, why is there no record of any inspection of mine? And of course, I will have to take time off from work or time away from my elderly mother (upsetting her routine on Saturdays) in order to bring my car in for inspection. Could I be compensated for my lost wages and / or mileage? Also, can I truly trust a service department to check my vehicle completely the 2nd time, when they either lost the paperwork for the first inspection or didn't do it at all? 3) Jesse told me that floor mats were in the back seat. They were not. Hopefully, after almost a month, Roger will try and get them shipped via Fed-Ex to my secondary address. 12.10.2018 - the floor mats have arrived at my secondary address. Though I haven't had a chance to see them and install them yet. 12.12.2018 the floor mats I received were not made to fit my car. They were generic Sharpest Rides floor mats, which I had to cut to fit - and ruined two good utility knives in the process. They will, however, be good for the winter. Thank you. 4) I felt rushed through the financing department and felt I couldn't ask any questions. It wasn't that late at night, (prior to 6:00 P.M). I could hardly understand the man who did the paperwork for me. Had I been allowed to ask him some questions, perhaps, I could have avoided these issues. My contact information is on file, I hope. My rating my be upgraded, in the future. More

Report | Print

Amazed by the service I've bought a few cars in my lifetime, from new high end to Craigslist. I've learned that usually when you enter a used car lot you are entering a war I've bought a few cars in my lifetime, from new high end to Craigslist. I've learned that usually when you enter a used car lot you are entering a war zone and your are the target, normally after several hours you leave feeling pounced on, beat up and angry, I was shocked and amazed to find that The Sharpest Rides was totally different. They made me a fair offer, didn't play the usual games. even sent me to their mechanic immediately when I had a concern about the car. turned out to be a noisy hubcap. But still they took the time to put me at ease with my purchase. They even allowed me to sleep on the offer and come back the next day. I would highly recommend this dealership to anyone needing an affordable used car. I especially was impressed with the team. I worked with Chauncy, Moose, Jessie, Robert and Ray. Each one was just as patient, and reassuring as the next. I've read some reviews on-line that were not so complimentary, But I'm here to tell you I would give these men and this dealership my highest vote of confidence. More

Report | Print

Amazing Service I just want too mention a fabulous name!!! Her name is (Julia Vargas) + her Team. Im highly recommending Julia & The Sharpest Ride for anyone’s experi I just want too mention a fabulous name!!! Her name is (Julia Vargas) + her Team. Im highly recommending Julia & The Sharpest Ride for anyone’s experience. I truly appreciated Juilas help. She made my first time experience of buying my 2007 mini copper a breeze & also helping me out with my first purchased/car, got my ride at a great price. Love this place going to pay this car off and get my second ride there. You just made a Customer For Life. THANK YOU THANK YOU SHARPEST RIDES... Julia Rocks!!!! More

Report | Print

Amazing place and great customer service This dealership was top notch! This is my second time buying a truck from them. Jonathan worked with me on my trade and gave me a great deal on my new This dealership was top notch! This is my second time buying a truck from them. Jonathan worked with me on my trade and gave me a great deal on my new truck. He went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice but was in no way pushy whatsoever. I would recommend Jonathan to anyone who is looking for a new or used vehicle. More

Report | Print

Absolutely amazing I bought a car from a salesman, Daniel LaTour, when he was at Norfolk and that was great. I followed him to Sharpest when I needed a new car. Daniel a I bought a car from a salesman, Daniel LaTour, when he was at Norfolk and that was great. I followed him to Sharpest when I needed a new car. Daniel and Rodger have made the best car purchase experience, bending over backwards to make this a great sale. If I could give Daniel and manager, Rodger, a 6 star review, I would. More

Report | Print

The best El mejor sevicio el mejor trato lo mejor con mi compa Rogelio Garcia Simple me te la mejor opcion Lo recommends 100% No ay toro lugar como aqui El mejor sevicio el mejor trato lo mejor con mi compa Rogelio Garcia Simple me te la mejor opcion Lo recommends 100% No ay toro lugar como aqui More

Report | Print

Excellent Customer Service We recently had a highly pleasant car purchasing experience at The Sharpest Rides. Our salesman, Chris J, was extremely patient with us as he met our We recently had a highly pleasant car purchasing experience at The Sharpest Rides. Our salesman, Chris J, was extremely patient with us as he met our requirements (1 - must meet our budget allowance; 2 - must be in excellent condition mechanically & physically, with a few luxury options thrown in, and; 3 - must be ‘cute’). Chris worked hard finding the perfect match for us and we couldn’t be happier. His positive attitude and sense of humor contributed to our successful purchase. Chris exceeded all our expectations. Our Lexus SUV will serve us well for many years, and The Sharpest Rides Management made sure we went home with something reliable and luxurious, and was cute as well! We highly recommend this dealership, and would happily do business with them again. Oh - and for an outstanding salesman, by sure to see Chris J! More

Report | Print

Excelente servicio! Mi primera experiencia comprando un coche nuevo y todo fue muy fácil súper rápido los precios muy accesibles y el servicio excelente!! Muchas graci Mi primera experiencia comprando un coche nuevo y todo fue muy fácil súper rápido los precios muy accesibles y el servicio excelente!! Muchas gracias Sharpest Rides💚 More

Report | Print

Above and beyond The guys at the sharpest rides were super helpful and went above and beyond to help make sure I could leave the lot in a new car and be happy. Thanks The guys at the sharpest rides were super helpful and went above and beyond to help make sure I could leave the lot in a new car and be happy. Thanks sharpest rides😊😄😊10/10 would recommend to anyone looking for a car. More

Report | Print