Roger Droukas
Roger Droukas at Heiser Toyota
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Roger Droukas

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
505 Reviews

Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.

Dealership Experience

27 yrs, 9 mos

Industry Experience

27 yrs, 9 mos

Specialties & Trainings

Toyota Master Certified Car & Truck pro

Languages Spoken

English English

Employee Video

4.9

505 Reviews

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505 Reviews of Roger Droukas

September 26, 2024

Dealership Rating
Employee Rating

I don't know how to write the English but I know you're service wad good More

by yangon200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 21, 2024

Dealership Rating
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Based from my experience, their service is commendable and they really help you along the way. It is my first time getting a car but I don't have any struggle with the process. Thank you much! More

by marcelanelmida04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed

Aug 21, 2024

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch service experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

August 07, 2024

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We have dealt with Roger for over 20 years, and we have bought many vehicles from him, so that’s why we kept going back to him. More

by Norm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Aug 07, 2024

Heiser Toyota responded

Norm, we are very happy to hear that Roger provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

July 22, 2024

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Have not followed on the problem past 30 days. Need owners manual. Please check into. Have received owners manuals. Thank You More

by ronjlyons_53149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed

Jul 23, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, Ron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

July 20, 2024

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An exceptional sales person. He noticed that I had several years of licensed plate renewal stickers on my plates. He took the time to remove the old ones and replace it with the More

by STEPHSCHWARZ
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Jul 22, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Roger delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 16, 2024

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Roger was excellent! He helped me and kept me updated throughout the 18 months of ordering and waiting for my car to arrive! Highly recommend Roger to help buy your perfe More

by jgrimmonpre5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Roger delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 03, 2024

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This is the eleventh car I have bought from Heiser. Great dealership and my salesman Roger has always been top notch. More

by tcfischer53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 03, 2024

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Roger, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 02, 2024

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Employee Rating

Rodger was awesome. He helped me with everything I needed to choose the right car. More

by jverdman81
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 02, 2024

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 02, 2024

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There was SOME of the usual gamesmanship that goes into car purchases going on, but one of the things I like about Heiser is that they keep it to a minimum. That's why we chose them in the first case...unl More

by infotrippingup
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed

Jun 04, 2024

Heiser Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 30, 2024

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Employee Rating

Given it was my first time buying a car, Roger was very open and honest and easy to do business with. More

by claytonlauty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina

May 30, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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