Rodney Jones

$93 for an oil change, especially when Nally Acura was offering 50% off, and Jackson Acura's willingness to provide NO discount is not acceptable in the future. I'm not going to get service done at Jacks offering 50% off, and Jackson Acura's willingness to provide NO discount is not acceptable in the future. I'm not going to get service done at Jackson anymore. More

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Overall service experience was excellent and satisfied with no concerns. Except the time it took everything else was fine with no concerns. Except the time it took everything else was fine More

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We always ask for Yvonne who is terrific. We can count on her and the service technicians. We can count on her and the service technicians. More

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The staff at service center was very helpful and the service was done on time. service was done on time. More

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I find the service to be excellent. Cody and all the staff are courteous and knowledgeable. Cody and all the staff are courteous and knowledgeable. More

by n2 Verified Customer Verified Customer

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Amazing and always friendly staff , they are reliable and always helpful I love coming here. always helpful I love coming here. More

by phylliscampbell7 Verified Customer Verified Customer

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We’ve had our vehicle serviced there for the past 14 yrs. Always great service. Always great service. More

by kmsm02 Verified Customer Verified Customer

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Excellent Golden all the staff and mechanics where very professional and awesome would recommend folks any time professional and awesome would recommend folks any time More

by Kenneth Verified Customer Verified Customer

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Overall a very professional and honest service center. Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far. Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far. More

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Buyer beware! Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel compl Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel completely taken advantage of, not listened to and gaslit. I brought my brand new type s mdx (their top of the line suv, $75k) into their service center to honor the Acura warranty. The brakes have a high pitched screeching noise when applying pressure from stopping. I was told by Yvonne our service advisor that 4 people including technicians drove the car and they didn’t hear anything. During this time they also had to repair the steering column shaft as that was vibrating. Yvonne stated that there seems to be some issues with that model she has seen from previous customers, but they would handle all the issues. I told Yvonne I would come back and take a ride with her to show her the brake screeching. She said no problem. I arrived and she quickly stated that they only drove it in the parking lot in reverse in slow speeds and there was no noise so there is nothing they could do if they couldn’t recreate it. I told her I would like to drive around the block to show her. Within one minute of leaving the service center the screeching happened. Her face turned white and immediately she said we didn’t hear that when we did it. I then again stepped on the brakes and she said wow ok yes I can hear that. I drove immediately back to the service center where she called Rodney the service manager. She stated on the phone to him, she heard the noises and was asking him what to do. This was in the presence of myself and my husband. We asked for a loaner and was told no, as there is no issue with the brakes and no resolution. I then opened a case with Acura corporate and was told if the dealership acknowledges the brake screeching Acura could assist. When I reached out to Rodney again, he stated that Yvonne said there was no noise and there was no issue. So not only is Yvonne lying but so is Rodney. How disgusting of a business to take advantage of a women and making me feel crazy and discriminated against, when all I am asking for is them to fix a fully warrantied top of the line vehicle. Rodney and Yvonne should be ashamed of yourself and that is certainly not the claims of Harvey Jackson “everything we do, we do with excellence”. More

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