Rochelle Perry | Page 4

Easiest car buying experience ever Great group at Herlong Chevy in Batesburg-Leesville. Buying a car here was so easy. They gave me what I wanted on my trade-in, provided the best pri Great group at Herlong Chevy in Batesburg-Leesville. Buying a car here was so easy. They gave me what I wanted on my trade-in, provided the best price on my new vehicle compared to other Chevy deals in the area and got me a low finance rate to boot, I found myself a new place to buy my future Chevy vehicles. More

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Poor business practices. I am 30 yrs old and this is my first negative review. I am doing so in an effort to spare you from the experience I had with this dealership. I en I am 30 yrs old and this is my first negative review. I am doing so in an effort to spare you from the experience I had with this dealership. I encourage you to take your business elsewhere. Herlong Chevrolet engages in unfair and deceptive business practices for which I have spent an additional $2000 in order to drive my vehicle. Paul, Brad, and Ben Herlong lack basic professional courtesy after they have your money. During the buying process, Herlong said they found a way to save me $1000 dollars in sales tax. Thirty days after concluding my business with them, Paul notified me that they had miscalculated the sales tax and that I would be required to pay an additional $1000 to register my car. At its best, Herlong sales professionals made a $1000 error. At its worst, Herlong deliberately deceived me in order to get my business. Either way, it is customary for a business professional to own their errors and not roll the error forward to the costumer. Paul assured me 7 days ago that he would speak to Ben Herlong, the GM. Neither of them will accept or return my calls. (Thank you to Avery and Hope for your efforts in taking my messages to the managers.) I am seeking legal counsel in order to prosecute Herlong Chevrolet for unfair and deceptive business practices. More

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Best Car Buying experience in 25 Years of buying! My 2017 Silverado’s (which was bought from another dealership) transmission starting giving me issues in November. Several places could not figure out My 2017 Silverado’s (which was bought from another dealership) transmission starting giving me issues in November. Several places could not figure out the issue included the place I bought it from. It had 75k miles on it and I knew I would probably have to spend a lot to fix it. I ended up taking it to Herlong, that someone suggested I do. After being in the shop for 3 weeks and becoming very frustrated, I recieved a call from Paul on a Saturday. I feel bad now because I basically told him that my new truck was broke and the last thing I wanted to hear from was another salesman. He was not pushy and very professional. He basically was calling to tell me he was over at the service department and saw my truck and knew the repairs would probably be high and wanted to know if he could help me out with a trade in. I enternained his offer the following Monday, December 31st. I went up to Herlong and was Greeted by Rochelle and Paul. He told me to go pick out a truck and they would see what they could do with my truck on trade in and the new 2018. From my experience, nothing has ever came out good on a trade in. Especially when my trade in was in their shop and part of the motor was in the floor. Rochelle came back with the numbers on the new truck and mine. I honestly thought someone was playing a joke on me. They took my truck as is, and lowered the price even more on the new one after rebates. The 2018 was a newer truck with more options for basically the same price I paid for the 2017. Before the offer, I told them I had a spray in liner, new tires, a new exhaust and a lift kit on my 2017. Paul said,”not an issue, I’ll have my guys lift your new one, spray a liner, swap the tires and exhaust.” This was all done at no charge. He said, I just want your business. Brooke, in accounting also made everything painless. Even before the buy of the new one, Chuck , Ryan, Olivia , and Gina in the service department kept me informed on what was going on with my 2017 and were very nice and professional. They handled my frustration very well. So now I am Driving a new 2018 Silverado and released of any worries of my 2017. Again, a big thanks to Paul, Rochelle, Brooke, Olivia, Gina, Ryan, and Chuck for making the car buying experience nice and professional. If there are any other names I left out, I apologize. To add to all this. Paul had no idea that I was in charge of ordering Trucks for my company. I bought two more brand new trucks from him two weeks after buying mine. You never know who may come to your dealership, so it pays to give them the best service possible. ——Gary B of Gilbert SC More

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Days gone by My Dad had his own business. From the fifties until the early eighties. He treated his customers with respect, compassion and fairness. If something w My Dad had his own business. From the fifties until the early eighties. He treated his customers with respect, compassion and fairness. If something went wrong, he made it right. Reed was our salesperson and instantly put us at ease. No pressure. Brooke and her assistant did a great job was great getting us a good interest rate and a fair deal. This dealership has a business that reminds me of what my Dad was about. Days gone by. More

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