Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 88

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
not yet
rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 5 mos

Industry Experience

48 yrs, 3 mos

Languages Spoken

English English

not yet
rated

1,175 Reviews

Write a Review

1175 Reviews of Robin Tollefson

June 28, 2020

Dealership Rating
Employee Rating

Very clean nice people and someone cleaning all the time during the outbreak of the coronavirus that means a lot when I bring my vehicle in for service they take my car with masks on also thank you More

by knoxvilleracer58
Recommend Dealer
Yes
Jul 01, 2020

Luther Family Buick GMC responded

Thank you so much for this wonderful feedback, Knox! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 27, 2020

Dealership Rating
Employee Rating

Labor costs exorbitantParts costs exorbitantRight turn Labor costs exorbitant Parts costs exorbitant Right turn signal still not operational Bulb replacement to the left turn signal that was operational More

by GLASHEP
Recommend Dealer
No
Jun 29, 2020

Luther Family Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 27, 2020

Dealership Rating
Employee Rating

Very quick service and I value their insight ! Very professional. I trust their insight and my car was able to handle the long trip well More

by chris.w.ellefson
Recommend Dealer
Yes
Jun 30, 2020

Luther Family Buick GMC responded

Thank you so much for your feedback, Chris. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 27, 2020

Dealership Rating
Employee Rating

Great service. Made sure I had a car to drive while in service. Solved squeaking noise problem and found new issues that they fixed. Very good experience. More

by deanb
Recommend Dealer
Yes

Other Employees Tagged: Dan and Brady

Jun 30, 2020

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Dealership Rating
Employee Rating

They screwed up so many times. I started to go elsewhere, I got rid of that money pit Buick Enclave. I now drive Dodge Ram. Happy with the truck and the service I’m getting at a different dealership. More

by dgberr
Recommend Dealer
No

Other Employees Tagged: Anita Hetler, Kevin Lindgren, Larry Mitchell , Andy Canaday

Jun 29, 2020

Luther Family Buick GMC responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Dealership Rating
Employee Rating

Excellent customer service, and reliable automotive service that keeps me a returning customer. Every interaction with staff has exceeded my expectations. Thanks, Family Luther Fargo! More

by IMBRIANDAVIS
Recommend Dealer
Yes

Other Employees Tagged: Tom Gertz, Joe Emmerich

Jun 29, 2020

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Dealership Rating
Employee Rating

It was ok! I was bummed that i did not have a ride as the service was shut down- would have been a nice heads up. Also- when given quotes, knowing it's going to be spendy, would be nice to have more detail- More

by Bjanousek
Recommend Dealer
Yes
Jun 29, 2020

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 26, 2020

Dealership Rating
Employee Rating

I have been a customer for many years and have purchased at least six new vehicles from them. Five Yukon Xl’s and a Buick Enclave. I have all my service work done at Luther and will continue to do so. Very More

by gdcookjr.46
Recommend Dealer
Yes

Other Employees Tagged: Joe Emmerich

Jun 29, 2020

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 18, 2020

Dealership Rating
Employee Rating

Always great service. Friendly and I am confident of the service work performed. I would recommend sales and service to anyone. I feel welcome when I drive into your service bay. Always a smile on Robins fa More

by Ron Pederson
Recommend Dealer
Yes

Other Employees Tagged: Kari Sunderland

Jun 22, 2020

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 06, 2020

Dealership Rating
Employee Rating

Very quick and very good service I can always count on Robin Tollefson to get me in for service.He’s always willing to listen to me about the problem with my vehicle. More

by erstadmcy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2020

Luther Family Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Luther Family Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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