Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 83

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
not yet
rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 5 mos

Industry Experience

48 yrs, 3 mos

Languages Spoken

English English

not yet
rated

1,175 Reviews

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1175 Reviews of Robin Tollefson

September 03, 2020

Dealership Rating
Employee Rating

The Service Center verified passenger seatbelt system light was illuminated while checking the seatbelt light. The Equinox LT passenger seatbelt light is working on a conforming seatbelt system when the More

by hamner_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 03, 2020

Dealership Rating
Employee Rating

Great dealership, with awesome sales and service! Always impressed!!! Have been doing both new and used deals there now for many years. Top of the line always!!!! More

by jlnesvig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 01, 2020

Dealership Rating
Employee Rating

Great dealership..the service is very friendly and helpful ,,sales department always makes you feel welcome. I like the free pie on Wednesday ,, I hope it comes back soon More

by paulsenne1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey Berghorst, Paul McDonald

Sep 05, 2020

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 30, 2020

Dealership Rating
Employee Rating

Not happy with the results with service. My SUV was in the shop for almost 2 weeks to locate a beeping noise in the dash. After that I was told by Luther that GM told them that was normal and I still have More

by PVAVROSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald

Sep 02, 2020

Luther Family Buick GMC responded

Thank you for sharing details of your experience with us. At Luther Family Buick GMC we pride ourselves on providing top-notch service, and you are no exception. Please contact me directly at your earliest convenience so we can work on a solution together. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2020

Dealership Rating
Employee Rating

Always clean, friendly, and very accommodating to me! I absolutely love the service desk guys...all of them are so great to tell me exactly what is going on with my vehicle and keep me updated about timeli More

by SOCCERMOM19970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2020

Luther Family Buick GMC responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Luther Family Buick GMC again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2020

Dealership Rating
Employee Rating

Good service! Robin always does a great job. The repair was done promptly and fairly quickly. The Problem was fixed but the cost seemed high. More

by Monsonroger46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2020

Luther Family Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2020

Dealership Rating
Employee Rating

The service department is great. They spent a lot of time on my vehicle. They went above and beyond when trying to figure out the problem More

by sheliaolson59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2020

Luther Family Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2020

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Employee Rating

I have worked with a salesman at Luther for several years and found him to be interested in my needs and works with me to find the best deal. The service department is also very helpful. More

by jadedog80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren , Tom Carrier

Sep 02, 2020

Luther Family Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 28, 2020

Dealership Rating
Employee Rating

Great communication, convenient location, appreciated the option of vehicle pick-up and delivery - even though we didn’t use it. Liked getting all our info and copy of invoice via email. More

by tsanden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kari Sunderland

Sep 02, 2020

Luther Family Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Luther Family Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 27, 2020

Dealership Rating
Employee Rating

Service was excellent. Everyone was helpful and the people were friendly during all interactions. I wish every auto dealer had this type of efficiency. Thanks. More

by preston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren

Aug 31, 2020

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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