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Roberto Castrodad
39 Reviews
Industry Experience
19 yrs, 7 mos
39 Reviews
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39 Reviews of Roberto Castrodad
June 05, 2024
This is our second purchase with Jonathan Devine and like the first, it was pure knowledge and professionalism with top notch customer service. Obviously that’s why we are buying our second vehicle from him the first, it was pure knowledge and professionalism with top notch customer service. Obviously that’s why we are buying our second vehicle from him and the wonderful Lexus of Sarasota Dealership. More
by J&R Everett
Verified CustomerOther Employees Tagged: Christopher Lima , Jenny Bethell, Jonathan Devine, Daniel Petrov
May 03, 2024
Dealership has a long history of customer care. Long term employees make all interactions seamless and courteous Long term employees make all interactions seamless and courteous More
by Jscott6665
Other Employees Tagged: Jason Peters, Kenny Clark , Brad Smith, Jenny technology specialist
March 01, 2024
Went in for the installation of our cross roof bars and this was our first time dealing with the service department. As you approach the service department, you are immediately directed to the proper lane this was our first time dealing with the service department. As you approach the service department, you are immediately directed to the proper lane for service. You are then met by a service valet who opens the door for you and immediately checks you in. You are given your service provider’s name and directed inside to relax and have some refreshments, your service associate will come to you. Our service representative was Roberto Castrodad, his mission was complete customer satisfaction, extremely knowledgeable and professional. He was our only contact needed through the whole visit and multiple ways to contact him during your visit, but not to worry, he kept in contact with you during the time we were there. This is the best non stressful dealership on a whole that we ever dealt with. Roberto Castrodad is the best service representative we ever dealt with and NEVER tried to up sell you something that your vehicle does not need. They have our total vehicles sales and service. More
by J&R Everett
Other Employees Tagged: Christopher Lima , Scottie Best, Jonathan Devine
February 06, 2024
A friend of mine has Roberto as her Service Advisor and he's fantastic. Very knowledgeable and professional. He's a great asset to the dealership and the reason I bought my car at Lexus of Sarasota. he's fantastic. Very knowledgeable and professional. He's a great asset to the dealership and the reason I bought my car at Lexus of Sarasota. More
by srndlph06
Other Employees Tagged: Scott Franzinger
December 30, 2023
I have been coming to this dealership since I purchased my 2021 Lexus GX460. The service is superb. Dealing with Roberto Castrodad, Chris Carter and Damien Ireton is a joy. Please understand that I own my 2021 Lexus GX460. The service is superb. Dealing with Roberto Castrodad, Chris Carter and Damien Ireton is a joy. Please understand that I own four businesses, with one of them being a fairly large automotive facility in Miami with 10 bays along with numerous employees, but they do not compare to the folks at Lexus of Sarasota. Great people, great service, great product! Thank you, Manny Miyar More
by MannyMiyar
Other Employees Tagged: Chris Carter, Damien Ireton
November 11, 2023
As always the service is Amazing! Noah was honest, helpful & efficient. Jordan & Roberto were also very accommodating, knowledgeable & great to deal with. Thanks As Always for the O Noah was honest, helpful & efficient. Jordan & Roberto were also very accommodating, knowledgeable & great to deal with. Thanks As Always for the Outstanding Service! RP More
by ROCCOPARADISO21
Other Employees Tagged: Chez Gebhart, Sara Guilbault, Jordan Kripas, Noah Serafine
October 18, 2023
Outstanding service, knowledgeable representatives, financial services manager excellent,. They Lexus team members develop relationships with each client, Not just a car buyer, financial services manager excellent,. They Lexus team members develop relationships with each client, Not just a car buyer, More
by MJFSPARKY
Other Employees Tagged: Grant Gaugler, Chuck Johnson
September 22, 2023
Professional, efficient and enthusiastic! ，I am very satisfied, the salesperson is very sincere, I like this attitude ，I am very satisfied, the salesperson is very sincere, I like this attitude More
by irene817wang
Other Employees Tagged: Kenny Clark , Armando Gonzalez
August 23, 2023
Wonderful service, and the personnel always exceed expectations. They keep you up to date on your service needs and always have a loaner car available if needed. expectations. They keep you up to date on your service needs and always have a loaner car available if needed. More
by EHC1OFEHAM
Other Employees Tagged: Jason Peters, Lisa Rubendunst, Kipp Kunz, Phillip Short, Tanner Stempel, Joey Huynh , Tim Eldridge
May 30, 2023
Roberto at the Service Dept. Provided great customer service. One suggestion: This dealership should offer their clients more than just cookies as a free snack during the time Provided great customer service. One suggestion: This dealership should offer their clients more than just cookies as a free snack during the time of service as some of other dealerships do! More
by Nadine
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