Robert Moss

Never have I dealt with such an unprofessional dealership before… you cannot trust them as far as you can throw them. I have purchased cars remotely for over 15 years with great ease and success. They had before… you cannot trust them as far as you can throw them. I have purchased cars remotely for over 15 years with great ease and success. They had an pre-owned car that I was very interested in and as a result of us agreeing to a final price I was making arrangements for shipping of the car. I dealt with an incompetent rep named Robert whose laziness created a chain reaction of misfortune and headaches on my part. Then, to try to remedy that, I had to deal with a manager named Trent who agreed to the abhorrent handing of my deal and called out Robert’s subpar performance. He said he was meeting with the GM and the owner shortly to go over my situation and to come up with a viable solution and promised to call me right back afterwards. However I’ve now spent two days trying to just get in touch with him but he hasn’t returned any of my multiple calls/messages, which speaks volumes about his character and/or cowardliness. Stay far away from this dealership unless you want to risk major frustration with a complete lack of accountability or empathy, More

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The team at Findlay Toyota is nothing short of amazing. The parts department and service department from previous experience is the sole reason I went back from Seattle to Spokane to purchase my new truck. The parts department and service department from previous experience is the sole reason I went back from Seattle to Spokane to purchase my new truck. The service and parts department go above and beyond when they have no reason to, Robert in sales was very pleasurable knowledgeable and extremely helpful throughout the process More

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3 years ago Ryan helped me get out of a car I hated and owed the full loan on, not only did he get me out of it he got me into a beautiful reliable brand new Toyota Highlander. He spent hours working to ge owed the full loan on, not only did he get me out of it he got me into a beautiful reliable brand new Toyota Highlander. He spent hours working to get me the best deal possible. It was my first lease ever and he made the process pretty simple! I have continued to go to Ryan and will always recommend him to my family and friends. He is knowledgeable, helpful and quick to respond! More

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Ryan was so easy to work with. He made sure I was taken care of and got me a great deal on my trade in as well as getting me into a great vehicle for my family and I. He made sure I was taken care of and got me a great deal on my trade in as well as getting me into a great vehicle for my family and I. More

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Robert was very helpful and knowledgeable. Was a wonderful experience and I would recommend Robert and Austin to my friends and family. Toyota treated us right! Was a wonderful experience and I would recommend Robert and Austin to my friends and family. Toyota treated us right! More

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