Robert Madden
Robert Madden at BMW of West Chester

Robert Madden | Page 13

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
5.0
173 Reviews

Dealership Experience

7 yrs

Industry Experience

7 yrs

5.0

173 Reviews

Write a Review

173 Reviews of Robert Madden

February 19, 2022

Dealership Rating
Employee Rating

Robert Madden did a great job communicating with me from the very start of a web click. He and his team did a very fair evaluation of my two trade in cars. He is very personable and easy to work with. He d More

by SCOTTHACKMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2022

BMW of West Chester responded

Effective communication is key! Thank you for your recognition of Robert and our team and thank you again for choosing Otto's BMW!

January 27, 2022

Dealership Rating
Employee Rating

Robert helped me track down a rare and desirable vehicle. Lot of CAs i spoke with before Robert never followed up with me once, or put in the effort to help find what i wanted. Robert was different than all More

by iverson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Jan 28, 2022

BMW of West Chester responded

Thank you for your outstanding endorsement of the purchase experience facilitated by Robert M. Understanding your needs and following through is key to our mutual success. We are also pleased to hear Noel made the finance process easy and efficient for you. Many thanks again from all of us here at Otto's BMW!

January 26, 2022

Dealership Rating
Employee Rating

Robert Madden is very Passionate and was a great pleasure to work with! He is knowledgeable, Communicated with clarity, overall great person to work with. I will recommend him to others in the future! More

by mkdavis2816
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Nofsinger , Brian DiPaolo

Jan 27, 2022

BMW of West Chester responded

We are so pleased to hear you enjoyed working with Robert M on your recent purchase. Many thanks from all of us here at Otto's BMW!

January 06, 2022

Dealership Rating
Employee Rating

Otto’s is awesome! Professional staff and very easy to work with. I am a very satisfied customer! More

by Kaccrna
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Jan 07, 2022

BMW of West Chester responded

We are thrilled to hear you were so pleased with your purchase experience. Making it easy for you is the Otto's BMW way of doing business. Many thanks again and best wishes for the New Year.

December 23, 2021

Dealership Rating
Employee Rating

Great service and customer experience was exceptional. Robert Madden was amazing to work with and we will be repeat customers. More

by eaberquist
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Janelle Netzer was efficient and extremely helpful

Dec 23, 2021

BMW of West Chester responded

We are delighted to hear Robert M and Janelle delivered the exceptional experience we always aim for. Best wishes for the holiday season and the new year from all of us here at Otto's BMW!

November 15, 2021

Dealership Rating
Employee Rating

Robert was a pleasure to work with and a real professional. He made it easy to get a deal done for my CPO 4 series! Highly recommend Robert and Otto’s BMW. More

by Bob Mc
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Nov 15, 2021

BMW of West Chester responded

We're delighted to hear you enjoyed working with Robert of the purchase of your 4 series. Making thanks for choosing Otto's BMW!

November 12, 2021

Dealership Rating
Employee Rating

As a local entrepreneur and resident I try to keep it that way. Glad I did so with Ottos. Just got my first BMW from here and I couldn’t be happier. Robert Madden was my client advisor. He was eager to p More

by everikakis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

BMW of West Chester responded

We are thrilled to hear Robert was able to facilitate the purchase experience that so effectively accommodated your specific needs at this time. Many thanks for your kind recognition of the team here at Otto's BMW!

October 29, 2021

Dealership Rating
Employee Rating

Easy! Fair, honest, nice salesman Robert and the whole place, even the credit guy! I’m enjoying my new ride AND looking forward to my next upgrade. More

by Heidifenstermacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2021

BMW of West Chester responded

We are pleased to hear you enjoyed working with Robert and our team on your recent purchase. Enjoy the fall driving season and thank you from all of us here at Otto's BMW!

October 19, 2021

Dealership Rating
Employee Rating

If your looking for a great buying experience you need to go to Otto’s and see Robby! Robby worked with me on the numbers and was able to explain everything perfectly. Noel and the used car manager Wilm More

by Jklinger1592
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez , Noel Montesano

Oct 20, 2021

BMW of West Chester responded

Thank you for your terrific endorsement of the service delivered by Robby, Noel and Wilmer on your recent purchase. We are thrilled to hear you were so pleased. Many thanks again from all of us here at Otto's BMW!

October 11, 2021

Dealership Rating
Employee Rating

Robert was a pleasure to work with at Otto’s. Very professional & a nice guy! He was great at getting right back to me when I had questions and needed additional information. I had a great experience More

by mlfort
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez , Noel Montesano

Oct 11, 2021

BMW of West Chester responded

Thank you for your terrific compliments for the purchase experience delivered by Robert. We are thrilled to hear you were so pleased. Many thanks again for choosing Otto's!

...
13
...

Dealership Inventory (309 Vehicles)

used 2025 BMW 760 car, priced at $116,325
2025 BMW 760
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW 530 car
2026 BMW 530
new
Gray Metallic exterior
Automatic
All-wheel Drive
used 2026 BMW X3 car, priced at $58,700
2026 BMW X3
used
Tanzanite Blue exterior
Automatic
All-wheel Drive
used 2023 BMW X5 car, priced at $50,999
2023 BMW X5
used
Jet Black exterior
Automatic
All-wheel Drive
used 2025 MINI Countryman car, priced at $43,855
2025 MINI Countryman
used
Slate Blue exterior
Automatic
All-wheel Drive
used 2026 BMW X5 PHEV car, priced at $83,475
2026 BMW X5 PHEV
used
Gray exterior
Automatic
All-wheel Drive