Robert Lee | Page 16

We went to 5 dealerships but never felt this welcome. Thanks a ton Coty & Robert for hearing us out and giving us the best deal for our civic in these trying times. Where everyone is just out to sell the Thanks a ton Coty & Robert for hearing us out and giving us the best deal for our civic in these trying times. Where everyone is just out to sell their cars, the staff here acknowledges your plight and puts in their all to make your process very simple. Thanks to you both for being so good with our 2 year old too. 200% recommend them for your new car purchase. More

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There are not enough wonderful things to say about Robert, Chris, Gregg, and Honor- and the entire Heritage Honda Staff. They truly wanted to help me, I wasn't just another sale to them. They Robert, Chris, Gregg, and Honor- and the entire Heritage Honda Staff. They truly wanted to help me, I wasn't just another sale to them. They had to dx my vehicle- They could have just given up on me and said sorry we don't have that vehicle but they didn't. They went out of their way to get me into a vehicle. More

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I purchased my 2021 Honda Ridgeline from them very recently and was very happy with my experience. Great people, fair deal and great truck! They were very patient and went to great lengths to give me recently and was very happy with my experience. Great people, fair deal and great truck! They were very patient and went to great lengths to give me options so I could make the best decision, for me. Based on what I wanted, not what they wanted to "sell" me. Was there long time because of above and they offered me dinner, which was first class. Will go there again! More

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Purchased a new 2021 Honda Civic through Chloe Ford. She was very accommodating, even driving out to Bel Air to pick up another car for me to look at. They were great about answering any questions I had, bi was very accommodating, even driving out to Bel Air to pick up another car for me to look at. They were great about answering any questions I had, big or small. More

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Hi I work as a software professional for the company Hi I work as a software professional for the company UHG. I have recently purchased a car at this dealership. The salesperson helping me on this wa Hi I work as a software professional for the company UHG. I have recently purchased a car at this dealership. The salesperson helping me on this was Mark Fishmen. He was just too good and was always helping and guiding me along the process. He actually went way beyond to make the deal happen. I did go to other dealerships, they all jacked up the prices after calling me to the dealership saying that they cannot give the outdoor price through phone or email, but mark didn’t do any of that. He did give me a price and stuck on with it. I went to the dealership almost at the closing time and then was not able to catch a cab since the cab service is not that great at that period of time. The manager Robert personally dropped me to my house. [ really a cool guy] Chole did an amazing job too, completely professional and a wonderful person. Not only that, other members of the staff were also friendly always asking if I needed anything to drink like water or soda. They asked me and my friend, if I wanted anything and were up to the point of a good service. Even if the dealership chooses to up the prices of the car in the future to stay afloat with the market demand…the least I can say to this dealership is that they will be honest about it and will respect the customer and will not waste your valuable time. To all the software professionals (IT department), I would personally recommend this dealership for purchasing cars. All the best to the people working at this dealership. More

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It would be ok if the people would call u back but they never do only reason bought was they could get car for price never do only reason bought was they could get car for price More

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This complaint is focused on poor communication and accountability by the car dealership. I purchased a new Honda civic from this dealership in 2021 and had an excellent buying experience but unfortuna accountability by the car dealership. I purchased a new Honda civic from this dealership in 2021 and had an excellent buying experience but unfortunately things went downhill since then. I was given temporary license plate tags and as we approached tag expiration date, I reached out to the dealership four times via email, both to the salesperson (John Mohlhenrick) who sold me the vehicle and the general manager (Robert Lee) without any response. Only after calling the dealership to speak with multiple managers was a response eventually provided within several days. I was assured my Mr. Lee internal actions would be taken to prevent recurrence. I recently emailed both Mr. Mohlhenrick and Mr. Lee with another inquiry but have not heard back and it has been over 2 weeks. Due to the poor communication and lack of accountability with consumers who purchase over $21k from a private business, I do not recommend you buy your car from this dealership for the risk that you will also be dismissed once you have made your payment. Hopefully, this serves as a wake-up call to the dealership to take consumer inquiries more seriously and have greater pride in the work that they do. I have submitted a complaint with BBB and look forward to hearing from the dealership. More

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Over the years, I have purchased four cars from Heritage Honda. I’d rather do business in my community in person. Each time I have been impressed with the personal service and follow up. Ken Mercer was my s Honda. I’d rather do business in my community in person. Each time I have been impressed with the personal service and follow up. Ken Mercer was my salesperson this time. He is kind, patient, and explains everything really well. Highly recommend Ken and this dealership. More

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Extremely friendly and helpful staff from Robert Lee (GM) to Gregg Smith (F&I Mgr.) to Sales- Lori Kiser and especially Ernie Kosmakos. We have now bought over 1/2 dozen cars from Heritage over the years and to Gregg Smith (F&I Mgr.) to Sales- Lori Kiser and especially Ernie Kosmakos. We have now bought over 1/2 dozen cars from Heritage over the years and will recommend this dealership again and again! More

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I drove all my way from DC to Heritage Honda Westminster and purchased my first New Honda CR-V EX here. The great experience I received totally worthd my 1 hour driving. Chris, Ken, Robert and Gregg were ex and purchased my first New Honda CR-V EX here. The great experience I received totally worthd my 1 hour driving. Chris, Ken, Robert and Gregg were extremely professional, friendly and thoughtful for their customer, especially during this microchip shortage time where there is not a lot of cars on the market to sell. You know it's always easy to be kind and professional for salesmen during Buyer's marker, but it's not easy to stay so during Seller's market. Thank you Chris for helping me to find the right car. I felt quite guilty to let him pull out so many cars for me from the garage to have a look and try, especially for a such hot weather. He never had any complains and always willing to do so with the smile, never gave me any pressure to buy. A lot of thanks to Ken, one of the greatest salesman I ever met, very patient and gave me a lot of good advice (& tips) for insurance and other stuff. Thank you Robert and Gregg for helping me to get a good offer. More

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