Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Robert Hepner

Overview Reviews (294)

Contact Me

View All Employees

< View All Employees

Robert Hepner

Robert Hepner | Page 3

Ford Business Manager

Carman Ford Lincoln

193 S DuPont Highway
New Castle, DE 19720

Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.

Contact Me

5.0

294 Reviews

Overview Reviews (294)

Dealership Experience

13 yrs, 6 mos

5.0

294 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Robert Hepner

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

294 Reviews of Robert Hepner

August 15, 2025

Dealership Rating

Employee Rating

Scott was very helpful and knowledgeable and made the experience enjoyable and everyone at the dealership was welcoming and friendly and made the process of getting my new car easy! experience enjoyable and everyone at the dealership was welcoming and friendly and made the process of getting my new car easy! More

by halleydannemiller

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

Aug 15, 2025 -

Carman Ford Lincoln responded

Thank you for the kind comments and 4/5 star review. We appreciate you taking the time to review Carman Ford. We are excited to have you as a member of the Carman Ford customer family. We look forward to serving you for years to come. Enjoy your new Ford. Carman...Driven by the Best!

August 14, 2025

Dealership Rating

Employee Rating

Scott was great. The whole team was friendly. Made the experience comfortable and easy. I really appreciate the whole experience. Thank you, everyone! The whole team was friendly. Made the experience comfortable and easy. I really appreciate the whole experience. Thank you, everyone! More

by jlodeski

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

Aug 14, 2025 -

Carman Ford Lincoln responded

Thank you for the great comments and 5 star review. We appreciate you taking the time to review Carman Lincoln. We are glad to have you as a member of the Carman Lincoln customer family. We look forward to serving you for years to come. Enjoy your new to you ride. Carman...Driven by the Best!

July 30, 2025

Dealership Rating

Employee Rating

Scott was very knowledgeable about the vehicle I purchased. I enjoyed my experience at Carmen Ford. purchased. I enjoyed my experience at Carmen Ford. More

by Greg

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Todd Brabender, Scott Ponsell

Report | Print

Jul 30, 2025 -

Carman Ford Lincoln responded

Thank you Greg for the great comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are glad to have you as a member of the Carman Ford customer family. Enjoy your new Ford. Carman...Driven by the Best!

June 22, 2025

Dealership Rating

Employee Rating

This is my 2nd Ford Edge I have purchased. Carman Ford is great to deal with and Scott made the process very easy Carman Ford is great to deal with and Scott made the process very easy More

by Carol

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

Jun 23, 2025 -

Carman Ford Lincoln responded

Thank you Carol for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford. We look forward to serving you for years to come. Enjoy your new Ford Edge. Carman...Driven by the Best!

June 14, 2025

Dealership Rating

Employee Rating

Scott Ponsell was extremely knowledgeable and professional. He made the buying experience easy and fast. professional. He made the buying experience easy and fast. More

by bshudsonpa

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

Jun 23, 2025 -

Carman Ford Lincoln responded

Thank you for the great comments and 5 star review. We appreciate you taking the time to review Carman Ford. We look forward to serving you for years to come. Enjoy your new Ford truck. Carman...Driven by the Best!

June 05, 2025

Dealership Rating

Employee Rating

3rd vehicle purchased from Scott and Carman Ford Great to do business with as always to do business with as always More

by Kh

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Giacchino, Scott Ponsell

Report | Print

Jun 05, 2025 -

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford Lincoln. We are honored that you remain a valuable member of the Carman Ford customer family. We look forward to serving you for years to come. Carman...Driven by the Best!

June 01, 2025

Dealership Rating

Employee Rating

Best car buying experience I have had in 20 years. Simple, fast and efficient. Would recommend this dealer and Scott to everyone Simple, fast and efficient. Would recommend this dealer and Scott to everyone More

by mattwinnington

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

Jun 01, 2025 -

Carman Ford Lincoln responded

Thank you Matt for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford. We look forward to serving you for years to come. Carman...Driven by the Best!

May 30, 2025

Dealership Rating

Employee Rating

Best vehicle buying experience ever. Scott, Dan and Bob are awesome! We love our Lincoln. We felt like family. Scott, Dan and Bob are awesome! We love our Lincoln. We felt like family. More

by Kbrooks15

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Frank Azan, Dan Giacchino, Scott Ponsell

Report | Print

May 30, 2025 -

Carman Ford Lincoln responded

Thank you for the amazing comments and 5 star review. We appreciate you taking the time to review Carman Lincoln. We look forward to serving you for years to come. Carman...Driven by the Best!

May 27, 2025

Dealership Rating

Employee Rating

Scott answered all my questions and made purchasing my new vehicle a breeze! I highly recommend Carman and will make them my dealer of choice in the future. new vehicle a breeze! I highly recommend Carman and will make them my dealer of choice in the future. More

by Missy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

May 27, 2025 -

Carman Ford Lincoln responded

Thank you Missy for the nice comments and 5 star review. We appreciate you taking the time to review Carman Ford Lincoln. We are happy to have you as a member of the Carman Ford Lincoln customer family. Let us know if we can be of further assistance to you. Enjoy your new Ford. Carman...Driven by the Best!

May 20, 2025

Dealership Rating

Employee Rating

Very professional and trustworthy staff. I have brought my last 4 cars here over the years and have had no complaints. I had the opportunity to purchase both new and used vehicles. Thank you I have brought my last 4 cars here over the years and have had no complaints. I had the opportunity to purchase both new and used vehicles. Thank you very much Scotty. More

by DHalid

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Giacchino, Scott Ponsell

Report | Print

May 21, 2025 -

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford Lincoln. We are honored that you remain a valuable member of the Carman customer family. Let us know if we can be of further assistance to you. Enjoy your new Ford. Carman...Driven by the Best!