Robert Fort | Page 7

I don't usually write reviews, but this dealership earned it - especially Josh H. (Sales) and Robert F. (Service). Josh made the sales process smoother than my morning coffee. No gimmicks, no games, and j it - especially Josh H. (Sales) and Robert F. (Service). Josh made the sales process smoother than my morning coffee. No gimmicks, no games, and just honest communication, quick responses, and a genuinely effortless experience from start to finish. The guy's got sales skills and a conscience, which feels borderline illegal these days. I walked into the dealership just to check out a Cadillac listing.... and walked out an hour or two later with my Cadillac - which I'm absolutely loving. Robert, on the other hand, is basically customer service royalty. His attention to detail is unreal (in the best possible way). He followed up proactively, explained everything clearly, and made sure I felt like a priority, not a problem to fix. Even with his packed schedule, he managed everything with patience, humor, and a level of professionalism that's rare to find. Between the two of them, they turned what's usually a stressful process into something I'd genuinely recommend. Dealerships everywhere could learn a thing or two from these two. More

by shujaath Verified Customer Verified Customer

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My vehicle broke down in pigeon Forge and I had to get it towed back to the dealership. That was Thursday night and it was diagnosed and fixed by Friday evening. Fast service and enjoy having the loaner towed back to the dealership. That was Thursday night and it was diagnosed and fixed by Friday evening. Fast service and enjoy having the loaner More

by jscnhm Verified Customer Verified Customer

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I came into Andrews for an oil change on my '24 Suburban because I couldn't get into my usual dealership in the time I needed. My oil change was at least $40 higher than the Chevy dealer, even though they u because I couldn't get into my usual dealership in the time I needed. My oil change was at least $40 higher than the Chevy dealer, even though they use the same oil and filter. The service was great, Robert was great, but I will not be returning for any type of maintenance that is needed due to the extra cost that they charge More

by loopyg66 Verified Customer Verified Customer

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Robert Fort is courteous and professional. He went out of his way to help me. He went out of his way to help me. More

by wweat4189 Verified Customer Verified Customer

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I had the best experience purchasing my “new to me” Yukon XL. Buying a car at Andrew’s Cadillac was such an easy, stress-free experience. Josh was absolutely wonderful to work with—friendly, patient, and re XL. Buying a car at Andrew’s Cadillac was such an easy, stress-free experience. Josh was absolutely wonderful to work with—friendly, patient, and really made sure I felt taken care of. He explained everything clearly and kept the whole process simple and smooth from start to finish. I’ve bought cars before, but this was by far the easiest purchase I’ve ever made. If you’re looking for a Cadillac or a used vehicle and want a no-hassle, great experience, definitely ask for Josh Hatfield - you won’t be disappointed! More

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Great service staff. Giorgio is very good. Came out to meet me at my car Giorgio is very good. Came out to meet me at my car More

by rjharig Verified Customer Verified Customer

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Excellent service and took care of my two vehicles in very professional manner and very quickly. very professional manner and very quickly. More

by kgreen20 Verified Customer Verified Customer

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As always, everything was great. Robert and the rest of the team were courteous, friendly, and professional. Robert and the rest of the team were courteous, friendly, and professional. More

by RJ Dobson Verified Customer Verified Customer

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First time here. Won’t be the last. I was worried about it bringing it to a Cadillac dealership and the price difference, but Andrew helped balance that out. Won’t be the last. I was worried about it bringing it to a Cadillac dealership and the price difference, but Andrew helped balance that out. More

by nicolee.spence Verified Customer Verified Customer

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This dealership always takes care of you and gets you in and out quickly. Always a pleasure to do business with. and out quickly. Always a pleasure to do business with. More

by clayashw Verified Customer Verified Customer

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