Robby Robertson | Page 3

Great service, staff was friendly and helpful. Was able to comfortably wait for my vehicle. Was able to comfortably wait for my vehicle. More

by GRACEYWALKE Verified Customer Verified Customer

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After 60 days I still do not have my new plates or registration. Was told by my Clay Cooley Park Cities VW dealership to go to the tax office and pay for new temporary plates. The tax office told me t registration. Was told by my Clay Cooley Park Cities VW dealership to go to the tax office and pay for new temporary plates. The tax office told me that the registration had yet to be filed and that Clay Cooley was in violation of state laws. Cooley has 30 days to file online and had not done so. She advised me to file a complaint with TDMV which I am doing today. She also said this wasn’t unusual for them. The GM Gary is awful! Doesn’t return calls and doesn’t understand good service or American culture (he’s from the Middle East). How this guy got the GM job I’ll never know. It’s been one problem after another and this was the straw that broke the camels back. When I told Gary the GM that I didn’t want to give him a one star review he said “One Star, 5 star who cares. It doesn’t make a difference.” Chase Cooley reportedly runs this place. He’s supposed to be an attorney and he should know the law. Evidently, he likes to break the law! TDMV will be visiting you soon Chase and Gary! More

by Markdouglascunninghamthe Verified Customer Verified Customer

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Asif was very helpful. His communication was good about time for service and check up. I appreciated that he washed the car. The car drove great on a road trip. His communication was good about time for service and check up. I appreciated that he washed the car. The car drove great on a road trip. More

by margaretn Verified Customer Verified Customer

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Giving a customer the ability to make an appointment also gives them the concept that a walk-in does not take priority over them. Four hours for an oil change is beyond excessive and the excuse of being swam gives them the concept that a walk-in does not take priority over them. Four hours for an oil change is beyond excessive and the excuse of being swamped with cars that show up before your scheduled time falls flat. Why pick an appointment time at all? Just show up. Seemed to work for the 30 cars I was told came in that morning that gave me a noon end to my 8:30 appointment for which I arrived 30 minutes early. The service is always good. Today it was painfully slow and diminished any good will that may have been earned. More

by coreyacole Verified Customer Verified Customer

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Service was excellent my service advisor. Asian made a great experience for me. Definitely will go back Asian made a great experience for me. Definitely will go back More

by marvinbarney6 Verified Customer Verified Customer

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The workers were nice they just coolant help me with what I needed help with I needed help with More

by Yalandra78 Verified Customer Verified Customer

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Rickey was the best service advisor I've ever had! If I could give 100 stars I would! If I could give 100 stars I would! More

by aanaya49c.j Verified Customer Verified Customer

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customer service was great and they were very helpful. Would recommend this dealership for service. Would recommend this dealership for service. More

by giltnerjack Verified Customer Verified Customer

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I was very happy for oil change done at your location. I will see you for next year I will see you for next year More

by janetlee7145 Verified Customer Verified Customer

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I do not have any problem with the dealership for now. I always service my car in the dealership when it is time to do so and i hope the car will still be in a good condition when i pay off the remaining b I always service my car in the dealership when it is time to do so and i hope the car will still be in a good condition when i pay off the remaining balance i owe. More

by IROEGBUOJI61 Verified Customer Verified Customer

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