Ricky Catalan | Page 5

Fowler-scheduled maintenance Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your p Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your patience and understanding with your customers does not go without notice or recognition. Thank you for you time and liaisoning my service appointment. Kind regards, S. Fowler More

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Check up I am a first time BMW owner. BMW of Catonsville took the time to show me all the features of my car and how to use them! They are very professional an I am a first time BMW owner. BMW of Catonsville took the time to show me all the features of my car and how to use them! They are very professional and friendly! The service area is very clean and welcoming! I took my car in for a check up and Ricky and Mel did a great job! Very happy being a BMW owner and now even happier knowing I have such a professional and friendly place to take it to for any service it needs! More

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Feedback for sales associate Benn Edwards Benn Edwards assisted me with finding the right car at the right price and made sure that the sale went through as expeditiously as possible. He answ Benn Edwards assisted me with finding the right car at the right price and made sure that the sale went through as expeditiously as possible. He answered all of my questions, helped me to understand the process and assured me that the car I was purchasing was a good value. I am also please with his followup and how he took time to return calls and to interface with the service department on my behalf. In Service Jamie and Ricky were also helpful in helping set up a loaner for me as I needed to bring the car in after the sale for some touch up work. More

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Ralph, Larry and Ricky are the best. It's a no brainer. If you are treated well, or treated badly, you want to spread the word. I was treated very well and I just want to let others know It's a no brainer. If you are treated well, or treated badly, you want to spread the word. I was treated very well and I just want to let others know that this team is the best. I was able to transition from a lease of my 335 to owning it. Outside of the length of the experience the overall experience was excellent. These guys know their stuff. More

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Continuance of Excellence! I have 4 BMW purchases from BMW of Catonsville. I have probably touched every department within the dealership from service to financing to sales to c I have 4 BMW purchases from BMW of Catonsville. I have probably touched every department within the dealership from service to financing to sales to customer support and follow-up. I am 100% satisfied in all my experiences with this dealership. The sales group interaction with Joe Rivera could not be better. His dedication to keeping me informed on the new technology as well as what is being offered as a CPO, keeps me wanting to buy additional cars. The service department interaction with my service writer, Ricky, gives me that personal touch knowing that he is like a doctor with *knowledge* of my cars, what was done with them in the past, and how that relates to the current service requirement. I have proudly recommended the dealership to family members and will continue to do so. More

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My salesman, Ralph DiMarzo made this a great experience. I have purchased 7 BMW's from this dealership and salesman and each time they have always come thru with the right vehicle at a fair price. I will con I have purchased 7 BMW's from this dealership and salesman and each time they have always come thru with the right vehicle at a fair price. I will continue to buy from them in the future. More

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The BEST BMW Dealership in MD for both Service & Sales!! After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - the After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - they REALLY suck!!!), I decided I would try another BMW dealership and see if their service department was any better - that's when I found BMW of Catonsville. I called to schedule my first service appointment there and the receptionist seemed friendly and they appeared to be relatively organized. Immediately upon arriving at the dealership, I was greeted before I could even get out of my car by a friendly service assistant who did a quick inspection of my car and then directed me to my service advisor, Ricky Catalan. Ricky is knowledgeable, friendly, down to earth, and very customer service oriented. Ever since that first experience with their service department, the excellent work that has been done on my car, and the OUTSTANDING customer service I have recieved from Ricky, I couldn't imagine taking my car anywhere else! Every time I need to take my car in for service I feel like they roll out the red carpet for me! And since Ricky has been so amazing, it is primarily because of him that I just recently traded in my 2008 BMW 135i for a new 2015 BMW M235i - I couldn't imagine buying a car elsewhere because I wouldn't want to have to get it serviced somewhere else! So of course when I was thinking about getting a new car, I asked Ricky which sales person there I should talk to - and I specifically told him that it had to be someone who wasn't the typical pushy sales guy type - that's when he referred me to Jeff Beck. After always having such a great experience with their service department, I prepared myself for having a crappy experience with the sales department because that's usually the way it works - you have a good experience with one department and a crappy experience with another department because its really rare to find an entire dealership that is on top of their game as a whole. However, I was definitely proven to be VERY wrong about that after meeting with Jeff. I explained to him what I was interested in and he was friendly and knowledgeable, yet very honest about things, which is exactly how a sales person should be! He also went above and beyond to find me the exact car I was looking for so that I wouldn't have to order it and wait 3 months for delivery of it. Much to my surprise, he ended up finding me the exact car I was looking for at another dealership in the area and told me if we worked out a deal that evening, he would personally go get the car that night and I could have it the next day...how awesome is that!?! So we agreed on a very fair value for my trade and I was happy with the deal that we worked out on the new car - I was actually very surprised at how quick and painless the negotiation process was, considering the negotiation process for my first BMW was a nightmare!! This was definitely the BEST experience I have had when buying a car. And just when I thought things couldn't get any better, Jeff introduced me to their BMW "Genius" - Justin Allen - who was insanely knowledgeable and patient when explaining and showing me everything that my new car could do. He even gives his cell # to new customers in case they have an issue with anything and he insists that you can call or text him any time of day and he will gladly walk you through how to help you. It's that kind of personal touch that makes everyone that I have worked with at BMW of Catonsville a valuable asset to their dealership and an absolute pleasure to work with if you're a customer. The other BMW dealerships in the area should really take a few lessons from BMW of Catonsville on how a successful dealership should be run. I HIGHLY recommend buying a car from BMW of Catonsville (specifically from Jeff Beck) and getting it serviced there as well (definitely ask for Ricky) - the best BMW dealership in Maryland by far!!!! More

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Ricky Catalan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loaner car reserved. Thank you, Ricky More

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My experience Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure when I visit this BMW dealership! More

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Error message - Check engine light I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an ear I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an earlier date that there was a programming recall on my car. I also listed this service to be done. I dropped off the car using the night drop and I was called the next day with the results of the testing and repairs. My car was ready but I was out of town and i did not pick it up for a few days. I came into pick it up and even though I could have gone to the cashier to get my car, Ricky came over and went over the details of the findings again and sent me on my way. I appreciated the extra attention. More

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