Rickie Piland

This guy is an xxxxxxx and no one there really cares Two years ago my spouse and I picked out a Fusion online and headed to Koons Ford in Sterling to check it out and complete paperwork. Ricky was our sa Two years ago my spouse and I picked out a Fusion online and headed to Koons Ford in Sterling to check it out and complete paperwork. Ricky was our sales person. As he was showing us the car we remarked on the color to which he responded "It's good. Cars are like women in dresses - some just look better in certain colors." We thought this was odd but proceeded with starting paperwork. As we were waiting for financing to clear, Ricky chatted us up noting that my spouse had formerly leased. "Me too," Ricky said, "Women and cars - when they reach 30 I get rid of them." I was absolutely stunned. I stared at him. My husband and I looked at each other shocked. I was so agitated I don't know what was said immediately after that. I asked curtly "Am I needed for financing any longer?" and upon hearing I wasn't I turned to my SO and said "I'm leaving before I say something I regret." We're sitting across the desk from good old boy Ricky when all of this happens. I'm visibly agitated. After I leave, he asks my husband, "did I say something wrong?" to which he replies "Yes." I drove home furious and in tears at the degree of disrespect and insult, angered that Ricky was so clueless he actually thought objectifying and disrespecting a women to her face was acceptable - and even entertaining! And disgusted that we ultimately purchased a car from this dealer because, well, this is just how guys talk, right? The car was $2k less than every other dealer but to this day if we had to do it over we would pay the difference and go elsewhere. I responded to the follow up e-mail from the sales manager and never heard back. We still get regular mailings from Ricky Piland with coupons and promotions. I can only assume it's business as usual for him. I recently called again because the experience still burns, but the manager on duty never returned my message. This guy is an xxxxxxx and no one there really cares. More

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Good service; good price; good salesman; efficient shop Mr. Piland was efficient, competitive, up front, concise, knowledgeable and cooperative. I conducted the entire transaction (save payment) by email an Mr. Piland was efficient, competitive, up front, concise, knowledgeable and cooperative. I conducted the entire transaction (save payment) by email and phone. Mr. Piland's price on the Mustang was about $2,000 lower than four other dealerships. I knew everything I wanted before traveling to the site to get my car. Would I buy another new car from Rickie Piland? Certainly. I hope he gets a raise - he's worth it to Koons Ford. More

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2016 Mustang GT Premium Rickie Piland at Koons of Sterling gave us the ultimate new car sale experience ever! He went above and beyond to coordinate the best deal. Rickie Piland at Koons of Sterling gave us the ultimate new car sale experience ever! He went above and beyond to coordinate the best deal. More

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These guys know there stuff. Awesome, thank you! I have purchased several vehicles in my lifetime. I cannot believe how well everything went. I met with Ricky and I told him exactly what I wanted. R I have purchased several vehicles in my lifetime. I cannot believe how well everything went. I met with Ricky and I told him exactly what I wanted. Rickie was able to show me several different option that I could choose. So, with his help I selected a truck that was better then the one I was looking for in the first place. And, he found me a better price for the truck with more options. More

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Outstanding experience My salesman was Ricky Piland, he happily walked through the lot with me in 90+ weather to make sure that he showed me the right models that I was inte My salesman was Ricky Piland, he happily walked through the lot with me in 90+ weather to make sure that he showed me the right models that I was interested in. Absolutely zero pressure sales, very enjoyable test drive, car briefing and purchase process. After I signed the deal he sat down with me and walked me through the safety, navigation and entertainment systems in my brand new Focus Titanium hatchback. My finance was done by Danny Islam, he was an absolute pleasure to deal with. He's a very pleasant, down to earth professional. My wife has been taking her Ford Edge to this dealership (purchased elsewhere) for maintenance for the past four years and they have always treated her like royalty, which is I why I decided to try my car purchase at this dealership first instead of going to my usual dealer. I am already looking forward to my next new car purchase at this dealership. More

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Great Customer Service I have worked with Rickie Piland before when I bought my first Ford car and was very pleased with his customer service and willing to go up and beyond I have worked with Rickie Piland before when I bought my first Ford car and was very pleased with his customer service and willing to go up and beyond to make sure our experience was amazing. Three years later I have come to Rickie again to buy a bigger Ford for my growing family. I told him what I was wanting and what my budget was and he delivered as usual. We are very happy with our new purchase from Rickie Piland and Koons Sterling Ford. More

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great service Sales staff was knowledgeable, efficient and extremely helpful. Quality of service was outstanding, the car was ready on time, in excellent condition. Sales staff was knowledgeable, efficient and extremely helpful. Quality of service was outstanding, the car was ready on time, in excellent condition. I especially appreciated the flexibility around the timing of the delivery of the car. More

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