Rick Tavormina | Page 24

Poor Customer Service First when I got there to test drive the vehicle, it had scratches all the way down both sides of the vehicle which were not in the pictures online. W First when I got there to test drive the vehicle, it had scratches all the way down both sides of the vehicle which were not in the pictures online. When settling on a price they tried to make that part of the negotiation when it was something that happened while the vehicle was in there possession and had nothing to do with the purchase price. The used vehicle I purchased I was told was certified. After getting the vehicle there were definite things listed on the certification that was not done. The brakes were not at 50% or better which the certification states. All the power adapters do not work and have not gotten any response from the dealer about what they are going to do about that. There was also no manual in the vehicle and I am still waiting on them to send it to me over 3 weeks later. Overall I am very disappointed with there lack of customer service. More

by lilrog357 Verified Customer Verified Customer

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Amelia-Bill an Rick are GREAT Was looking at options for a Jeep Wrangler an Amelia set me up with a great visit to come out an drive their Jeep Adventure Course-- Bill an Rick made Was looking at options for a Jeep Wrangler an Amelia set me up with a great visit to come out an drive their Jeep Adventure Course-- Bill an Rick made sure to show me how to drive the course and went over all the options an discounts they could help me get! Highly recommend!! More

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Great buying experience and no pressure sales! I knew I needed a new vehicle. After doing an initial check of what was on the lot, I went in for a test drive of a few used vehicles. Rick was the I knew I needed a new vehicle. After doing an initial check of what was on the lot, I went in for a test drive of a few used vehicles. Rick was the sales agent to help us. I drove the 2 cars and told him I'd come back later as I was still looking into my options. Rick was happy to help and DID NOT pressure me to commit to either of the vehicles. He also answered any follow-up questions I had via text, which I totally appreciate as I hate being called constantly. After looking around, we retuned to the dealership and Rick helped me find the RIGHT vehicle for me.... Many of my co-workers have purchased Jeeps from the dealership and ick suggested I test drive a used Jeep. I had never owned one or driven one... so I did and I loved it. Rick and the finance team made the transaction happen, with ease! I really appreciated the low stress and no pressure approach. So happy with my vehicle. Thank you. More

by AMYD104 Verified Customer Verified Customer

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