Rick McGaugh | Page 5

Bought a brand new 2022 Santa Cruz limited edition. Only had it 28 days when the transmission went out after 1300 miles. Sent to dealer repair shop and it’s been there over two months now. I’ve made th Only had it 28 days when the transmission went out after 1300 miles. Sent to dealer repair shop and it’s been there over two months now. I’ve made three car payments since they’ve had it and still don’t have it back. I’ve been given excuse after excuse and delay after delay. Told parts are in Dallas but haven’t shipped yet for weeks. No solid ETA on when I’ll get it back. Service dept has been rude when asking for follow up status. Would not recommend this dealership or vehicle to anyone. More

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Very clean and efficient. The staff were all very polite and well groomed and presentable. The staff were all very polite and well groomed and presentable. More

by Paul.mccormick Verified Customer Verified Customer

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They kept my car for 3 months and lied to me about getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. Th getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. They sold me a truck that’s bad and a warranty that doesn’t apply and they are refusing to take ownership. I can’t get a hold of the district manager and already hired a lawyer More

by MUSTAFA_OBEIDAT Verified Customer Verified Customer

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This dealership makes it easy to make service appointments and they provide excellent maintenance on my car. appointments and they provide excellent maintenance on my car. More

by BETTYCHRISTENSEN Verified Customer Verified Customer

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Michael Sutton and the rest of the team was wonderful helping mom pick out a new car that is easier for her too get in and out of easily! helping mom pick out a new car that is easier for her too get in and out of easily! More

by BEATIFULDYMAMA Verified Customer Verified Customer

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The fastest service. Very polite people. And the front desk lady is awesome. Glad to been there Very polite people. And the front desk lady is awesome. Glad to been there More

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I bought 2 tires, they said others were good and that I needed an alignment. I paid for it- no questions asked. & they misaligned my car. However whenI took it back to get it aligned because it never had needed an alignment. I paid for it- no questions asked. & they misaligned my car. However whenI took it back to get it aligned because it never had a problem prior to them “aligning it.punctured a tire they informed me I had a punctured tire. I checked my tire pressure on the digital screen before I went there and when I arrived. All tires were showing 40 lbs. of pressure which was too much and they had done that when I bought the ire’s. They were unwilling to accept accountability and I will never go there again !I had to go to Joplin from Fayetteviile to get car properly aligned for another $100. Fletcher Hyundai n Joplin will be where. Get all of my service now-even though it’s about a 90 mike drive both ways. Fletcher gave me a print out showing the alignment details…Crain did not. More

by lcombs Verified Customer Verified Customer

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I love doing acured and prime business with you! Thank you for the opportunity to work with you! Thank you for the opportunity to work with you! More

by Beberoncho Verified Customer Verified Customer

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I love this place. I come here all the time. Great people and always great service. I come here all the time. Great people and always great service. More

by Jodie.Meredith Verified Customer Verified Customer

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no one answers the phone or will call you back worst customer service I have seen out of a dealerships parts department customer service I have seen out of a dealerships parts department More

by FARMINGTONAR Verified Customer Verified Customer

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