Rick McGaugh
Rick McGaugh at Crain Hyundai of Fayetteville

Rick McGaugh | Page 10

Customer Relations Manager

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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198 Reviews
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198 Reviews

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198 Reviews of Rick McGaugh

March 23, 2022

Dealership Rating
Employee Rating

Great service center,probably the better in the entire area that ive delt with...Most if that has been because of Levi!! Yall better give that gentleman a raise and keep him.... otherwise just another pai More

by Dnz28
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Levi went above and beyond anyone else there...better put him in charge, for real!!

March 22, 2022

Dealership Rating
Employee Rating

Salesman was knowledgeable. GM overly aggressive on price. First quote $6075 over MSRP. Said "dealer accessories" were $750 dollars. Only accessories added were Cargo Tray and C More

by JU
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team, Mike Wallace

Mar 25, 2022

Crain Hyundai of Fayetteville responded

I apologize for any misunderstanding on the terms of your contract for the first payment, this was our mistake. I understand that you and our finance manager, Zach McKenna, have worked out the details via a phone call. If you have questions or comments feel free to contact me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. We thank you for and appreciate your business. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

March 18, 2022

Dealership Rating
Employee Rating

The service writer was rude and charged my wife 250. 00 dollars fir a battery More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dylan Way

Mar 21, 2022

Crain Hyundai of Fayetteville responded

I apologize if you felt our service was rude in any way. We strive to take care of all our customers in a professional, courteous manner. Brian since I am not sure what type of battery your wife purchased I cannot address the purchase price of the battery. In general, yes today's batteries can be rather expensive with all of the electronics and specialized programs that vehicles have today, batteries do so much more that just start the vehicle. If you will call me at 479-695-5807 I am happy to discuss your wife's service and apologize to her if she was offended by our service advisor. If you prefer email you can reach me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyunda of Fayetteville

Mar 22, 2022

Crain Hyundai of Fayetteville responded

After our phone conversation, it is clear that your wife purchased her battery at another Crain location and not at our dealership. If we can be of service please let me know. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

March 08, 2022

Dealership Rating
Employee Rating

The dealership was friendly and knowledgeable. My service was done in a timely manner, even though I didn't have an appointment. I will continue using them for all my service needs. More

by pjtempleton55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way , Trent Parker

March 07, 2022

Dealership Rating
Employee Rating

My sale person Was so honest And help me with all the questions I had I didn’t feel like I was being pushed around yes definite I enjoy dealing with with him and I would send anybody that I know because More

by Rebollarsonia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Maize, Adam Capes

February 24, 2022

Dealership Rating
Employee Rating

Excellent and extremely nice employees with great customer service, heard all of my wants and needs and did there best to accommodate them More

by adamcapes218
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way , Adam Capes

February 21, 2022

Dealership Rating
Employee Rating

Crain of Fayetteville is by far the best dealership I have ever delt with. They went above and beyond to make the sell happen. Mike Wallace was the best salesman I've ever had. If you could rate this More

by MICHAELYOWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way, Mike Wallace , Austin Maize

February 11, 2022

Dealership Rating
Employee Rating

Great place to buy a car and wonderful people to deal with. I would buy here again. More

by mburns5us
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt , Austin Maize

February 04, 2022

Dealership Rating
Employee Rating

This is a great dealership they helped me get this great car even when my credit was bad More

by Demarcuslott22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mike Wallace , Austin Maize

January 30, 2022

Dealership Rating
Employee Rating

The service and the helpfulness was the best i will definitely return to give th my business again. More

by Jlrambo01
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Dylan Way, Mike Wallace , Austin Maize, Trent Parker

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