Rick Lovering
Rick Lovering at Lovering Volvo Cars Nashua

Rick Lovering | Page 2

Operations Manager

Lovering Volvo Cars Nashua

180 Daniel Webster Highway
Nashua, NH 03060

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24 Reviews
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24 Reviews

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24 Reviews of Rick Lovering

April 14, 2015

Dealership Rating

Lovering Volvo purchase I recently purchased an XC60 from Lovering Nashua. Andrew Donaghue was my salesman who was most professional and attentive to my needs. I have owned More

by carreview
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Baldassaro , Anita Davidson

September 10, 2013

Dealership Rating

great place to go gave me substitute car and brought great place to go gave me substitute car and brought mine back to home cleaned car inside and out corrected all problems in excellent fashion More

by jegsgard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

July 09, 2013

Dealership Rating

...Where the old "bait and switch" is alive and well. Had been shopping on-line for a pre-owned Volvo S80. Spotted a good candidate at a good price advertised here. I called the dealership and i More

by MrHockey
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 23, 2013

Lovering Volvo Cars Nashua responded

Dear MrHockey, We are very sorry to hear about your experience. Please know it is never our goal to deceive a customer or play any type of games. We believe our positive reviews are evidence of this fact. When you originally visited our dealership on Friday, we knew you were interested in the S80 after spending quite a bit of time with your sales person. We also knew you wanted to speak to your spouse to make sure you were making the right choice. At this point, we offered you the option to take the vehicle home on an overnight drive and put a deposit on the vehicle. We understood when you decided not to pursue this option that you had plans for the evening and planned to come back to see us the following day. When you had called your sales person the next day (Saturday) to inform him of your pending visit the vehicle in question was in the front line available for sale. Your sales person again offered you the option to put a deposit on the vehicle to make sure it was available upon your arrival. We understand that you did not feel completely comfortable doing this. Weekends are very busy in the showroom and unfortunately someone had come in the dealership to look at that specific vehicle with a different sales consultant in the hour it took for you to travel to the dealership. It is our company policy to give the customer in the vehicle the first right of refusal as we feel it is the fairest option. This type of situation does happen from time to time where we have multiple customers interested in the same vehicle. It's our goal to be able to help everyone but sometimes our limited availability prevents us from doing so. Our offer to sell you a year newer S80 3.2 at the same price still stands should you decide to work with us. We will also bring the vehicle to your home or work for your evaluation. We know you invested a lot of time in this process and we feel badly about this situation. Please feel free to reach out to me directly. Best Regards, Ricky Lovering

Jul 29, 2013

MrHockey responded

Like that old girlfriend who two-timed you... The vehicle viewed on the Friday we decided a "no" on. The vehicle I called on and went to see on the next day was a completely different one. When I phoned, I was NOT offered the option of a deposit on it (nor would any sensible human being do so based on an internet set of pictures and a write-up. It had failed its local emissions testing a couple of times on arrival to NH... so does that not send up a red flag?). It seemed reasonable that when I called and said I was on the way to see the vehicle (that was confirmed still available) the polite thing would have been to allow me the chance to see and bid on the vehicle even if someone else came in AFTER I was en route. But, it's business and a buck is a buck, I guess. Doesn't matter who you disrespect to do it. Good luck to the new owners. It was kind, ultimately, for them to offer a newer pre-owned vehicle at the price of the one I missed and even to drive it down to my home. To bad that offer came AFTER I put up my initial review here (almost a week after "the incident"). Well, not to say YOU won't be treated better there but for me, it's like that old girlfriend who cheats on you then decides she wants you back: Sorry honey, the trust has been broken and without that in a relationship, you have nothing. I have moved on and am driving my Volvo S80 "Executive" from elsewhere (and boy is she a hottie!). BTW: The Volvo S80 (in general) is a terrific car. I was sold on one at first test drive. I have never previously owned a Volvo.

Jul 10, 2013

Lovering Volvo Cars Nashua responded

Hello Jeffrey, We are very sorry about how things happened with your visit last weekend. Please know it is never our goal to deceive a customer or play any type of games. When you had called Jeremy to inform him of your pending visit on Saturday the vehicle in question was still in the front line available for sale. Unfortunately someone had come in the dealership to look at that specific vehicle after you called Jeremy. I'm sure you would agree it would have been unfair of us to tell the customer driving the vehicle that they could not purchase it when they came back from the test drive. This type of situation does happen from time to time where we have multiple parties interest in the same vehicle. It's our goal to be able to help everyone but sometimes our limited availability prevents us from doing so. I would like to speak to you further about the situation and see if there is some way we can try to find you another vehicle like the one you were interested in. I will give you a call to discuss further. Best Regards, Ricky Lovering

Jul 12, 2013

Lovering Volvo Cars Nashua responded

We definitely understand your position in this case. Our company policy has always been to make a vehicle available to the person that is driving it. We have felt it's the right way to do business. Many times people need to reschedule appointments or simply don't show up. That being said, I know the time you invested coming to see us was a big loss of time and inconvenience for you. We would be happy to arrange bringing any vehicle to you by having your sales person drive it out to your home or work. We would be happy to sell you one of the 2012 S80's we have for the same price we had the 2011 listed for ($26,995). I will try calling you again today to speak with you. I hope we can come to a fair resolution for you on this issue. Again, we're very sorry that this happened and would like to make it up to you. Best Regards, Ricky Lovering

Jul 14, 2013

Lovering Volvo Cars Nashua responded

I will sell this to you at the price of $26,995 plus our store administration fee of $249 and $100 Mass Reg Run fee. If you would like to discuss further I can be reached vehicle phone today and this week at 603-888-7070. Best Regards, Ricky Lovering

Jul 10, 2013

MrHockey responded

As a professional courtesy to me, as soon as I said I was on my way to see THAT vehicle, I should have been ahead in the queue to put my bid on it. YES the other customer should have been made to wait. I live an HOUR away and there's nothing else I could do. Result was 3+ hours for me (and a blown-off family event, I was so sure I would be coming away with that vehicle) to come up completely empty on a vehicle I never even got to see (did it even exist? I don't know!) Now, if you wish to flatbed a s80 to my home for me to see and test drive THEN we can talk otherwise I don't see how you think I would waste another minute of MY time chasing vehicles you would sell off while I was en route to see them. Put yourselves in my shoes. Would YOU want to be treated like that?

Jul 14, 2013

MrHockey responded

What can we do, then with the 2012 S80 stock #C6698?

July 06, 2013

Dealership Rating

We bought a Volvo XC60 from Lovering in April and they made out of state buying easy. I was in the market for a used truck and was having no luck in VT. By chance I checked out their web page and found th More

by hauke5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Waite, Ken Wheeler

April 14, 2013

Dealership Rating

My wife and I were looking to buy an XC60, we had never purchased a car without seeing it before, but the prices and choice were much better then we could find in VT. We watched the internet for a few week More

by hauke5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Wheeler, Elizabith Waite, and Heather Gillman

December 28, 2012

Dealership Rating

Buying our car from Lovering was a very easy process. All the staff was wonderful to work with, we would not hesitate refer our friends to them. More

by courtsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2012

Lovering Volvo Cars Nashua responded

Thanks for sharing your experience with us! Buying a vehicle should be an easy and enjoyable process. This is always our goal! Happy Holidays and thanks so much for your business!

Dec 28, 2012

Lovering Volvo Cars Nashua responded

Thanks for sharing your experience with us! Buying a vehicle should be an easy and enjoyable process. This is always our goal! Happy Holidays and thanks so much for your business!

December 01, 2012

Dealership Rating

I purchased a preowned Audi at the dealership. Andy was great to work with, no pressure. The deal was fair and the business office explained everything through the process. I took over a week to decide More

by BDAudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 05, 2012

Lovering Volvo Cars Nashua responded

We're glad to have you as a customer, even if it is with the purchase of an Audi!! Seriously, you guys were great to work with. I'm glad Andy was able to help you and we know you'll enjoy the Audi, especially once it warms up again! It's a beautiful vehicle. We look forward to helping you again in the future. Best Regards, Ricky Lovering

August 28, 2012

Dealership Rating

Absolutely wonderful experience. Things went far too smoothly. These folks know how to get things done. Visited sevice dept as well......wonderful people as well. More

by prc108
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Davidson

Sep 25, 2012

Lovering Volvo Cars Nashua responded

Thank you so much for the positive feedback!! Our goal is to make it a "smooth" experience for everyone, whether in sales, service or parts. We look forward to helping you again in the future!

August 17, 2011

Dealership Rating

I bought a used car from Lovering and was very impressed with the quality of the work and the genuine focus on true customer service at Lovering: this dealership really works hard to follow through on its p More

by mjsonnenfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amy Hinch, Ken Warren, Rick Lovering

Aug 17, 2011

Lovering Volvo Cars Nashua responded

Thank you SO much for your patience during the process. Most deals happen a little faster than this one did, but we hope you are really enjoying the V50!! It was a pleasure to work with you and we hope to help you again in the future. Best Regards, Ricky Lovering

May 06, 2011

Dealership Rating

Our experinces at Lovering have always been very positive. Starting in 1989 when we bought our first Volvo, our continued satisfaction with Volvo and the staff at Lovering has not waivered. We hav More

by wpimbam2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Chapman and Rick Lovering

Jun 06, 2011

Lovering Volvo Cars Nashua responded

Thank you so much for your continued business!! It's our goal to create this kind of relationship with every customer we work with. We don't want to just sell you one vehicle, but rather have you come back over the years for whatever you might need. Thanks again so much for being part of the Lovering family! Regards, Ricky Lovering

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