Rick LeGault

BUYER BEWARE! On 8/29/2026, I spent approximately eight hours at Infiniti of Nashua attempting to purchase a new vehicle. During that time, I experienced signi On 8/29/2026, I spent approximately eight hours at Infiniti of Nashua attempting to purchase a new vehicle. During that time, I experienced significant sales pressure, repeated sales tactics, and multiple attempts to add financial products and charges that I believed were inappropriate or incorrect. I became so frustrated that I was prepared to leave, but after continued pressure, I ultimately agreed to purchase the vehicle at the dealership’s full asking price. After extensive negotiations, we reached an agreement. I signed the purchase paperwork, financing was arranged, and the dealership obtained bank approval. At that point, I reasonably believed the transaction was complete and that I was purchasing the specific vehicle we had agreed upon. The dealership then brought a vehicle around for me to take delivery. Upon inspecting it, I immediately realized it was NOT the vehicle I had agreed to purchase. When I brought this to their attention, the dealership acknowledged that the wrong vehicle had been provided and described it as an honest mistake. However, instead of correcting the mistake and honoring the agreement, I was told that the vehicle I had actually agreed to purchase was more expensive. I was essentially given the choice of paying additional money for the correct vehicle or accepting a different vehicle that was merely similar. This was extremely upsetting and felt like a bait-and-switch situation. I had spent eight hours at the dealership, endured considerable pressure to complete the transaction, signed the necessary documents, and obtained financing approval. It was only at the point of delivery that I discovered I was being given a different vehicle and that correcting the dealership’s mistake would require me to pay more. I understand that genuine mistakes can occur. My concern is how the dealership handled the mistake once it was identified. Rather than taking responsibility and honoring the agreement, I was told I would have to pay additional money. BUYER BEWARE OF THIS DEALERSHIP AND THEIR SLIMY UNETHICAL PRACTICES. Date of service: 8/29/26 Vehicle agreed upon 2027 QX60 Sport Dealership: Infiniti of Nashua Address: 11 Marmon Drive Nashua, NH 03060 Salesperson, Juan Mejia Sales manager, Rick Legault More

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First and foremost, the people at this dealership go above and beyond to make sure you are heard and considered in what you’re looking to get into and do when choosing a vehicle that suits your needs. R above and beyond to make sure you are heard and considered in what you’re looking to get into and do when choosing a vehicle that suits your needs. Riley has provided me with the best service as a sales consultant! He was very helpful and knowledgeable. He respected me every step of the way in the process of financing on the vehicle I wanted. I would most definitely come back to get another car or refer my friends and family to this place in the future! 5 stars all around! Thank you Riley and team! More

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Kristin and her team over here at infiniti of Nashua are wonderful to work with! She’s just great at helping the customer out and in a timely manner. Great customer service here, I’d highly recommend going wonderful to work with! She’s just great at helping the customer out and in a timely manner. Great customer service here, I’d highly recommend going to Kristin to be your service advisor. More

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Ray is by far the best car sales agent I’ve met to date I’ve owned many luxury cars and know the car buying experience is tedious but Ray is just so kind friendly and knowledgeable he jumps through hoops t I’ve owned many luxury cars and know the car buying experience is tedious but Ray is just so kind friendly and knowledgeable he jumps through hoops to make my time at dealership as speedy as possible. He even went to DMV website to help me cancel my previous car registration/ that is dedication. All with the biggest smile and positive attitude he is a good human ! More

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Very professional staff. Nicely maintained dealership. Very welcoming to customers. Refreshments always help! Overall extremely well managed dealership! Nicely maintained dealership. Very welcoming to customers. Refreshments always help! Overall extremely well managed dealership! More

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Overall excellent experience Everyone was extremely helpful and honest! Explained everything thoroughly and answered all of our questions and concerns! Extremely happy with purcha Everyone was extremely helpful and honest! Explained everything thoroughly and answered all of our questions and concerns! Extremely happy with purchase so far everything is great! More

by KSPOO2018NER Verified Customer Verified Customer

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Very positive experience from Internet connection to Sales Solid experience all around from Internet Sales with Josh and Rick. to Ed Poole along with Mike and Steve S. To help finalize the Infiniti purchase Solid experience all around from Internet Sales with Josh and Rick. to Ed Poole along with Mike and Steve S. To help finalize the Infiniti purchase More

by major5644 Verified Customer Verified Customer

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Awesome CS The on-line team did and awesome job in being helpful and supportive in this process. Rick and Cara are amazing and to finish the deal with Sean was a The on-line team did and awesome job in being helpful and supportive in this process. Rick and Cara are amazing and to finish the deal with Sean was a plus. Really happy with the service and dealer environment. More

by EDONNICRUZ Verified Customer Verified Customer

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Professional Friendly.,courteous and professional. Helped me feel satisfied that I was purchasing the right car at the right dealership. Ithe was much more conve Friendly.,courteous and professional. Helped me feel satisfied that I was purchasing the right car at the right dealership. Ithe was much more convenient to buy in Mass but you earned my continued loyalty. More

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Great customer service The negotiaton was fast and easy. Salesman were were friendly and informative. Not pushy, process was super fast. The dealership decoration was very n The negotiaton was fast and easy. Salesman were were friendly and informative. Not pushy, process was super fast. The dealership decoration was very nice, felt very comfortable and high end. Overall good experience. More

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