Rick Larch | Page 8

Everything was very professional. Treated very well by everyone we dealt with.dealership was very clean. Would definitely go back to the dealership if I needed another vehicle everyone we dealt with.dealership was very clean. Would definitely go back to the dealership if I needed another vehicle More

by RANGE1024 Verified Customer Verified Customer

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Excellent communication and understanding from Rick and Devin. They made the process easy and smooth with no complications and were understanding for a first time buyer. Devin. They made the process easy and smooth with no complications and were understanding for a first time buyer. More

by THAYENG_VANG Verified Customer Verified Customer

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Found the car I wanted on line. Used chat line. Rick got back to me right away. Went in the next day. He had car ready out front. He was very patient while I drove several cars and took my time comparing. V back to me right away. Went in the next day. He had car ready out front. He was very patient while I drove several cars and took my time comparing. Very easy when it came to the sale part. Fair pricing. I was very happy with the experience. Nice inventory for my taste too! More

by JMS Verified Customer Verified Customer

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Very positive car buying experience. Both Rick and Bill were helpful, friendly, but not pushy. We were also impressed with the inventory of terrific looking used cars. Will be happy to recommend to others were helpful, friendly, but not pushy. We were also impressed with the inventory of terrific looking used cars. Will be happy to recommend to others More

by NEETSMOT Verified Customer Verified Customer

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Sold me a certified used vehicle with the wrong tires and worn rotors. Replaced the tires and scratched the rims. Dropped the car off to have rims repaired and they could not complete the work on the day t worn rotors. Replaced the tires and scratched the rims. Dropped the car off to have rims repaired and they could not complete the work on the day they said it would get done. Complete waste of time. More

by JKSPATA Verified Customer Verified Customer

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Very stress free transaction. No pressure to buy. Let me test drive a number of cars without a problem. Rick walked me through everything when I was about done. I felt I got a decent fair deal on my tra me test drive a number of cars without a problem. Rick walked me through everything when I was about done. I felt I got a decent fair deal on my trade in. Overall it was a very pleasant experience. More

by BOBLAWRENCEMN Verified Customer Verified Customer

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Rick did a fine job for us. He had the car ready to go and didn't give us the hard sell. He talked my daughter through the whole car and process. and didn't give us the hard sell. He talked my daughter through the whole car and process. More

by JHOWARD13 Verified Customer Verified Customer

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1. Sales was good.2. Finance was terrible. 3. AT&T 1. Sales was good. 2. Finance was terrible. 3. AT&T phones have no service in this dealership. I saw the vehicle online after months of searchin 1. Sales was good. 2. Finance was terrible. 3. AT&T phones have no service in this dealership. I saw the vehicle online after months of searching and loved the features. I pretty much sold myself, so that made the salesman's job easier. My experience started off okay, however my question of the vehicle being transferred to a Luther family dealership 5 minutes from my house instead of 75 was ignored. Still I traveled down to test drive it and had a good, quick experience with Rick showing me features and providing information on the vehicle and dealership. He did good despite selling what was a non-Volkswagon trade-in at a Volkswagon dealership. I said I'd take it, and Rick got it all cleaned and fueled up for me. The trouble came with Finance. Devon isn't listed here for me to rate, but I give him 1 star. I sat at my salesman's desk for a long time waiting for finance to prepare offers. Even Rick was visibly annoyed with how long it was taking. Part of this was my fault in giving bad info at the start, but that doesn't justify the total length. When finance was ready to talk, all the offers still had not come in but he wanted to discuss 'warranties' (Service Contracts) that he was "legally obligated to offer" (not by any government authority). The talk on warranties was a sales pitch and not a conversation. Declined 'em all. Declined 'em all again. And again. It was now after 4pm, two hours after I arrived. He made a call to get a final offer from a bank I hadn't heard of that was holding out. They offered a .01% APR advantage over my trusted local bank system I had been with for years. This wasn't enough to switch, and I told him so. After this he was less polite, less cooperative. It really seemed like he didn't want to sell the vehicle at all. It was now a rush to get the deal done with my bank on a friday afternoon, which wasn't helped by him providing the wrong purchase agreement 4 times or AT&T losing all service on two separate phones inside the dealership. Thanks to the hard-working loan officer at my bank, the deal went through 3 hours after I arrived. I was so fed up with what seemed like purposeful delays and obstacles that if my loan officer wasn't so helpful, I would have walked out and not come back. There was a comparable Jeep in Bloomington for $16 more, after all. To end on a positive note, Rick later helped me find my checkbook that I lost in all the confusion, and it's been a week now and I love the Jeep. More

by Adam Verified Customer Verified Customer

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Glad I was able to find Westside again for my second VW. All around great service. I’m sure I will continue to get great service in the future. All around great service. I’m sure I will continue to get great service in the future. More

by COVENTRYCR Verified Customer Verified Customer

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One of the best used car dealerships in Minneapolis for whatever type of vehicle you are looking for. Great management and a veteran staff. Very transparent and comfortable to make your purchase. whatever type of vehicle you are looking for. Great management and a veteran staff. Very transparent and comfortable to make your purchase. More

by MARKMICKSLP71 Verified Customer Verified Customer

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