The employee was friendly and courteous. The wait for an
oil change and tire rotation took 1.5 hours and I was told it would be 1 hour.
oil change and tire rotation took 1.5 hours and I was told it would be 1 hour.
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by kevinmmeehan
Oct 25, 2021 -
Herb Chambers Ford of Westborough responded
Kevin,
I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience.
Thank you,
Miguel Silva - General Manager - msilva@herbchambers.com
Great service considering only 2 customer service
people at service desk they’re working hard
people at service desk they’re working hard
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by Jat1015
Oct 07, 2021 -
Herb Chambers Ford of Westborough responded
We love our hardworking team, and it's great to hear that you do too! Thanks for choosing Herb Chambers Ford of Westborough!
Brought in for an oil change, package included tire
rotation and multi check for a very fair price.
Good experience, will be back in 6 months.
J
rotation and multi check for a very fair price.
Good experience, will be back in 6 months.
J
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by Jf150
Oct 05, 2021 -
Herb Chambers Ford of Westborough responded
Thank you for the great review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time!
Had a great experience from sales to service. Would
definitely buy from Herb Chambers again
definitely buy from Herb Chambers again
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by Mtg8196
Oct 04, 2021 -
Herb Chambers Ford of Westborough responded
Congratulations on your new car! We're so glad our team made this a positive experience! We look forward to assisting you again in the future! Thanks! - Herb Chambers Ford of Westborough
Antonio was knowledgeable, courteous and informative. He
ensured that I received a great experience. Thank you.
ensured that I received a great experience. Thank you.
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by Maryanne
Sep 30, 2021 -
Herb Chambers Ford of Westborough responded
Hi Maryanne, Antonio has all of the qualities of a great salesperson, and we're so happy to hear that he pulled out all of the stops during your recent visit to Herb Chambers Ford of Westborough!
Had our F150 serviced this past Saturday, 20 Feb 2021.
The service was exceptional, detailed, with a full report at the end. The staff were great, welcoming, and answered all of my questions.
The service was exceptional, detailed, with a full report at the end. The staff were great, welcoming, and answered all of my questions.
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by Vqgray
Sep 21, 2021 -
Herb Chambers Ford of Westborough responded
Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we hope to see you again next time. Take care!
Everyone is super nice and helpful. The work they do is
efficient and professional. I highly recommend them for all your auto needs.
efficient and professional. I highly recommend them for all your auto needs.
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by harvestva
Sep 16, 2021 -
Herb Chambers Ford of Westborough responded
Thank you so much! We're truly grateful to have you as a Herb Chambers Ford of Westborough customer and look forward to your next visit!
I am very satisfied with the latest service by the Ford
dealership at West boughoro, MA.
dealership at West boughoro, MA.
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by yhfwang
Sep 15, 2021 -
Herb Chambers Ford of Westborough responded
We're so happy to hear this! Thank you for visiting us here at Herb Chambers Ford of Westborough. We hope to see you again next time!
Very good service. Timely and professional I like the
washing of car. Also the low pressure is good also. I will rerun also. Thank you
washing of car. Also the low pressure is good also. I will rerun also. Thank you
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by Brad.newman3
Sep 13, 2021 -
Herb Chambers Ford of Westborough responded
Thanks for your excellent review, Brad! Our team looks forward to working with you again at Herb Chambers Ford of Westborough!
Sep 13, 2021 -
Brad.newman3 responded
Assad
John
They managed to squeeze my car repair in, treated me
well. Rick was very patient with my questions/concerns, even taking the car for a quick test drive. Thank You
well. Rick was very patient with my questions/concerns, even taking the car for a quick test drive. Thank You
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by Bogie
Sep 02, 2021 -
Herb Chambers Ford of Westborough responded
We're glad the Herb Chambers Ford of Westborough team could get your vehicle in on short notice! Thank you for leaving us your five-star review! We'll see you next time!
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