Rick Dike | Page 4

This is my 2nd purchase from Five-Star Ford in North Richland Hills. They are incredibly easy to deal with. They make it simple and fair. A class organization from top to bottom. Every experience I have Richland Hills. They are incredibly easy to deal with. They make it simple and fair. A class organization from top to bottom. Every experience I have ever had with them is top-notch. More

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Outstanding service and sales professionalism. Excellent product knowledge. Prompt and understanding of my needs. Will recommend! Excellent product knowledge. Prompt and understanding of my needs. Will recommend! More

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We have bought 4 cars here and always received professional service. Always get a hassle free deal with Rick Dike. Will continue to use Five Star dealership for future purchases. professional service. Always get a hassle free deal with Rick Dike. Will continue to use Five Star dealership for future purchases. More

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If I could give a 0 star review I would. Rick Dike is a horrible excuse for a sales rep. I brought my truck into service Thursday, which that has been a great experience. I had my service re Rick Dike is a horrible excuse for a sales rep. I brought my truck into service Thursday, which that has been a great experience. I had my service rep reach out to sales, he connected with Rick. No calls or follow up from Rick. Monday, again hadn't heard back so I reached out to my service advisor. Rick finally reached out, explained what I would like to accomplish. Tuesday, I finally get some numbers, and ask about a different truck. He sends me a response stating he went as low as he could on the first truck he sent me and completely ignored the fact I wanted to look at something different. After being ignored most of the day, I reached out to sales manager. Shortly after Rick, sends me a text to which I politely responded, I feel like we are not connecting well, I'm sorry. He calls me, and goes off on me. Was completely rude and unprofessional. Would not let me explain, he just did not care as to how his actions and initiation led me to wanting to work with someone else. After several times trying to de-escalate the situation, I had to tell him he was out of line. At which point he rudely continued on for a moment and hung up on me. He also informed me he does not have a manager and no one else could get me a better deal than him. The amount of ego that came out of this man because this situation was not working well and I wanted to work with someone else was disgusting. Rick Dike get's 0 stars. My service advisor and the sales manager who fielded the complaint get 5 stars. Unfortunately, Rick's poor behavior was enough for me to write this 1 star review. Avoid this rude and egotistical sales advisor. Also his apology did not even address his rude and unprofessional behavior on the phone. More

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Rick Dike was my sales agent, and I can’t say enough great things about my experience with him. He found me exactly what I was looking for, and the process from start to finish was a breeze! Very quick great things about my experience with him. He found me exactly what I was looking for, and the process from start to finish was a breeze! Very quick and efficient. Highly recommend! More

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I have bought several vehicles from Rick dike at 5 star ford. He has always been the most honest, professional and reasonable sales man I have dealt with in my car buying dealings. Highly recommend him. I ford. He has always been the most honest, professional and reasonable sales man I have dealt with in my car buying dealings. Highly recommend him. I won't buy another vehicle from anyone but him. More

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Rick made my purchase very easy. He went out of his way to help. I would highly recommend Rick. He went out of his way to help. I would highly recommend Rick. More

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My wife and I recently bought a new truck from Sam Pack's Five Star Ford. I have bought many vehicles in the past and this was the easiest, less stressful purchase that I've ever made. I worked with Rick Di Five Star Ford. I have bought many vehicles in the past and this was the easiest, less stressful purchase that I've ever made. I worked with Rick Dike. Never had met nor spoken with him but from the first conversation I felt that I was first, appreciated and that I was being well taken care of. After my purchase, the whole crew from Rick to the finance office to the delivery was done with utmost attention to my convenience and understanding the features on the vehicle. I couldn't have asked for more from what the folks at SP 5Star Ford did for us. I just want to thank ALL of them from the Packs who put together such a great business to the personnel who work to maintain such a great place of business. More

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We are a small business that operates out of Parker County and surrounding areas. We were looking to add another F-250 to our current fleet of (2). In a span of 1 week, twice we located via the interne County and surrounding areas. We were looking to add another F-250 to our current fleet of (2). In a span of 1 week, twice we located via the internet, several stock #’s showing trucks available and then contacted the Ford dealership (not 5 Star) located in Parker County that we bought our previous F-250 from and I personally have purchased many vehicles from in the last 15 years. We were told that these were sold already and offered a different model of F-250/350. We then contacted another Ford dealership in White Settlement that was a complete disaster filled with lack of knowledge, price gouging and complete disrespect. Using CarPro.com/certified-dealer-search we were immediately put in touch with the closest dealer that would turn out to be an absolute dream when it comes to a no hassle, streamlined approach to buying a new car/truck. Rick Dike was our sales consultant and he went to bat for us right away. Our deepest gratitude to Rick Dike to Mark Ake with financing, thank you so much for your transparency and understanding to our wants and needs. We will be purchasing all our future trucks and our personal vehicles with Five Star Ford! More

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We are extremely happy to recommend this dealership. We are beyond happy with our car but most importantly the customer service we received. I can’t recommend Rick, Mark and Lee enough they truly made t We are beyond happy with our car but most importantly the customer service we received. I can’t recommend Rick, Mark and Lee enough they truly made this the best and most enjoyable experience! More

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