Richard Knase | Page 5

Third vehicle in a couple montgs so that says a lot. Great speed and service fir sure Great speed and service fir sure More

by SEAN.SAUNDERS Verified Customer Verified Customer

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My husband and I felt like we were victim of the bate-and-switch game. We were assured that a Suburban we wanted was available and they were going to hold it for us as we drove almost an hour to the bate-and-switch game. We were assured that a Suburban we wanted was available and they were going to hold it for us as we drove almost an hour to the dealership. Once we were there, Ron and another salesperson were in an argument and the F-bomb was dropped. Apparently, the Suburban was never for sale and Ron ordered for another customer and didn't put any sold sign on it. Ron then assured us that he would find what we wanted and we would leave owning a new vehicle. Two hours later we walked away with empty promises! More

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Great experience Scott took all the time needed to show me different Corvettes and worked a deal I couldn't pass up. A true professional who had my meeds, not the deal Scott took all the time needed to show me different Corvettes and worked a deal I couldn't pass up. A true professional who had my meeds, not the dealership, in mind when working with me. He took the time to explain all I needed and asked about. More

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Excellent!! This was the BEST experience I have ever had when purchasing a new car. The process was quick and super easy. Brian, & Sammy......thank you for ever This was the BEST experience I have ever had when purchasing a new car. The process was quick and super easy. Brian, & Sammy......thank you for everything!! You can bet I will be back in the future to purchase from Van Chevrolet. More

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Routine Maintenance Everyone there was courteous, helpful and professional. They got me in and out quickly and did an excellent job with my car. They made sure to tell me Everyone there was courteous, helpful and professional. They got me in and out quickly and did an excellent job with my car. They made sure to tell me everything my car needed before doing it More

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Quick Great deal and very quick. It did not take all day to get everything completed. They gave me a great price for my trade. Thank you. Great deal and very quick. It did not take all day to get everything completed. They gave me a great price for my trade. Thank you. More

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06 GTO As always great work, great team & much appreciated! The caddy rides nice! Been buying from Van Chevy for years and look forward to the next and a As always great work, great team & much appreciated! The caddy rides nice! Been buying from Van Chevy for years and look forward to the next and a awesome deal on buying my 06 GTO :) More

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Truly exceptional experience Kevin Martin and the entire crew of your service department has always made my experience exceptional. No matter what the circumstance they are always Kevin Martin and the entire crew of your service department has always made my experience exceptional. No matter what the circumstance they are always professional courteous and kind. This means the world to me! More

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By far the WORSE service I have ever had car shopping! If yo u are looking for a new or used car/truck, do not go to Van Gmc scottsdale. The car staff is extremely unprofessional and extremely rude. Tried to pre u are looking for a new or used car/truck, do not go to Van Gmc scottsdale. The car staff is extremely unprofessional and extremely rude. Tried to pressure us into buying a car we didn't even want. Telling us they would have to order the one we were interested in and kept lying to us about the price of the vehicle. Wouldn't even negotiate on the price. Do NOT go to Van GMC scottsdale!! More

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Horrible customer service - long service times I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off Wednesday, August 20 in the afternoon. I was lead to believe that the car would be ready the next day. Two days went by and no one called. I had to call in myself Friday afternoon to get a status update. It was only then that I was told that the vehicle has just arrived at a bay to begin service. The fact that two full days went by without the vehicle being looked at was ridiculous. It was only after I reached out to a service manager that progress was eventually made. After which time, the car was ready within 2 hours. So my question is: Why did it take over 48 hours and a couple of phones calls on my end to have an hour or two worth of time spent on my car to complete the service request? On top of this, I had an oil change done and specifically asked if the car would be vacuumed. I was told that it would be and when it wasn't done upon arrival I was told that they wouldn't do it without charging extra for labor. Customer service is key in any business and you guys failed in every aspect. More

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