Richard Furst

⭐ 1 Star — Think Twice Before Purchasing from Northside Honda 🚙 I purchased a vehicle from Northside Honda on August 29, 2026. Just THREE days later, on September 1, I submitted a written request to ca Honda 🚙 I purchased a vehicle from Northside Honda on August 29, 2026. Just THREE days later, on September 1, I submitted a written request to cancel $4,580 in optional products. I was told these products could not be cancelled. People involved in my transaction and cancellation request included Richard Furst (Certified Product Specialist), Daniel Garcia (New Sales Manager), Brian Gomez (Finance Manager), Chris Ahmadpour (General Manager), and Connie Barrientos (Receptionist). My previous vehicle was completely paid off, and I traded it in for $7,500 toward this purchase. Four optional products totaling $4,580 were added to my transaction: • Northside Protection Package — $1,595 • ForeverStart — $995 • InTouch VP — $995 • Value Shield — $995 There is another issue with the $1,595 Northside Protection Package. It included window tint, but the tint was never provided. I was told to return to San Antonio to have it completed. I live in Houston, and my husband and I are both in our 60s. Making a lengthy trip back to San Antonio for services associated with an optional package is not practical for us. Richard Furst handled my vehicle purchase and the optional products. When I raised my concerns and requested cancellation, I did not feel that my concerns were taken seriously. When I explained that the window tint would require us to travel back to San Antonio, Richard Furst joked that they could simply come visit my son and perform the services there. I found this interaction particularly unprofessional and dismissive rather than a serious response to my concern. I subsequently contacted Daniel Garcia and Brian Gomez regarding the cancellation. I also contacted the finance company regarding the cancellation process during a three-way call. Connie Barrientos, the receptionist, then provided the cancellation process/form. Before I could even send the completed form back to Connie, I received these responses from her in writing: “Nothing Is Going To Be Cancelled.” and later: “Those Items Cannot Be Cancelled And You’ve Already Been Told That.” I nevertheless completed the form, provided the requested odometer photograph, and emailed both the completed cancellation form and odometer photo to Brian Gomez, Finance Manager, and Chris Ahmadpour, General Manager, in an effort to properly escalate the matter. I did not receive a direct response from either the Finance Manager or General Manager. Any communication I received regarding the dealership’s position was through the receptionist, and I was not provided a substantive explanation from management as to why each specific product supposedly could not be cancelled. I am in my 60s, and English is not my first language. I needed assistance writing this review. I am not asking for anything unreasonable. I am asking Northside Honda to properly process a cancellation request that I made in writing only three days after purchase and provide the applicable refunds—or clearly explain, in writing, why each specific product supposedly cannot be cancelled. I hope management will take this seriously and resolve this fairly. I would strongly encourage anyone purchasing a vehicle here to think twice, carefully review every optional product before signing, and make sure you receive the actual contracts and cancellation terms—not just an overview. More

Print

We had such a great experience. Richard was so helpful and courteous during our car buying experience. We originally planned on getting a used car, but he helped us find a great dea Richard was so helpful and courteous during our car buying experience. We originally planned on getting a used car, but he helped us find a great deal on a new one. More

Print

Alexa is great! She’s knowledgeable, quick to help, and is the only service advisor we trust with our vehicles. She’s knowledgeable, quick to help, and is the only service advisor we trust with our vehicles. More

Print

This was such a great group of people to with, from sales, to accessories and finance. sales, to accessories and finance. More

Print

Great purchasing experience! Richard did a fantastic job 2nd vehicle I purchase from him. Very easy and simple I highly recommend him. Thanks for everything. Richard did a fantastic job 2nd vehicle I purchase from him. Very easy and simple I highly recommend him. Thanks for everything. More

Print

Richard was great Will recommend him to others. This is my 8 purchase from Honda This is my 8 purchase from Honda More

Print

Great experience buying my new car! Steven was very helpful and I would highly recommend him to anyone! Steven was very helpful and I would highly recommend him to anyone! More

Print

Great purchasing experience with Richard! He provided a lot information. We appreciated his transparency and patience. I would refer other family members to Richard if they are purchasing a H He provided a lot information. We appreciated his transparency and patience. I would refer other family members to Richard if they are purchasing a Honda. More

Print

Great purchasing experience! Richard provided a lot of information and was very transparent and patient throughout the process. I will be referring other family members to work w Richard provided a lot of information and was very transparent and patient throughout the process. I will be referring other family members to work with him in the future if they are looking for a Honda. More

Print

Top notch service. I love my new Honda. The right dealership at the right time. I love my new Honda. The right dealership at the right time. More

Print