Richard Craven | Page 4

Bought a CRV Dealt with Steve Jr. and Rich. Our discussions and negotiation were straightforward and direct. Both were calm and professional which made the buying Dealt with Steve Jr. and Rich. Our discussions and negotiation were straightforward and direct. Both were calm and professional which made the buying experience a pleasure. More

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My Courtney Honda Dealership This is an edit to my previous review concerning my Dad's Honda. After much thought I decided to write a review on my own experience. Overall I ha This is an edit to my previous review concerning my Dad's Honda. After much thought I decided to write a review on my own experience. Overall I have been highly satisfied with the entire team. Rich Craven is great to work with and it is obvious that Steven Courtney Jr. really cares about his customers and his employees and dealership. I consider these folks an extension of family. They are terrific and I have decided despite of another family situation involving the dealership, I will remain a loyal and respectful client. what other owner would call and follow up while vacationing? Impressive Steven. More

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Used car purchase Don't buy any used cars from this dealership. Figured I'd be safe by going with a dealership. The car didn't start when taking it off the lot, 2 doo Don't buy any used cars from this dealership. Figured I'd be safe by going with a dealership. The car didn't start when taking it off the lot, 2 doors didn't open, the back of the driver seat fell off. That was the first 4 days. I was told I needed to wait 90 days before anything could be done, It had 37 k miles thought it would be reliable..., I thought wrong. Wanted to trade it in, book value it only lost $400 but they took $3000 off the value that I just paid 3 months prior. Basically forced to purchase a new car from them cause the trade in value would be even lower another dealer. I paid for my new car plus and extra $3,000 because they wouldn't work with me. There could have been upgrades, lower % rate. Even $1000 down But they did nothing to resolve the problem. Just screwed me out of $3000. More

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FINDING THE RIGHT CAR FOR DAD Rich Craven and Steve Altieri both distinguish themselves as the "BEST" in the business for their patience and help in locating and delivering the r Rich Craven and Steve Altieri both distinguish themselves as the "BEST" in the business for their patience and help in locating and delivering the right car to my 83 yr old father who has been driving a family hand me down 91 Honda Accord for the past 10 years. Rich came across this jewel in a trade in and knowing that I was searching for an older Accord, an easier transition for my Dad, immediately contacted me. I was honestly so impressed that he not only listened to what I was looking for but called me when the opportunity presented itself. Rich was very patient as the entire family checked out the car and presented their questions and opinions. Since we are Italian, this is no easy task.... Steve was present the night we came to pick up the car and he was kind and responsive to special requests of keys and Honda key chains. He even took a symbolic Mom and Dad photo as we were entering the car. I can honestly say that Courtney Honda definitely sets itself apart from all other dealerships for having such wonderful team members like Rich and Steve. Congratulations Mr. Courtney and Team!!!! More

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