Clean and in good location , comfortable waiting space ,
Richard service advisor was very professional and easy to work with
Richard service advisor was very professional and easy to work with
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by VERNONPINEDA
Verified Customer
Verified Customer
Service Price Transparency
Marcelo was awesome and I’m definitely going to come
back. Very clean showroom and the service department went above and beyond
back. Very clean showroom and the service department went above and beyond
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by Tony90304
Verified Customer
Verified Customer
Service Price Transparency
Excellent service and recommendation for my car.
Thank you for the help and efficiency in the service, absolutely recommended.
Thank you for the help and efficiency in the service, absolutely recommended.
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by mabesizah
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2024 -
Nissan of Torrance responded
Hello, our customers feedback is invaluable to us as it helps us know what we are doing well and where we need to improve. Your recommendations not only boost our team's morale but also serves as a testament to the hard work and dedication that we put into every interaction with our clients. Thank you once again for your recommendation.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Richard was very helpful and had alot of knowledge
regarding my car and what it needed.
regarding my car and what it needed.
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by JHOVANNY.CRUZ
Verified Customer
Verified Customer
Service Price Transparency
I am pleased that I was able to schedule an appointment
on such a short notice and get my needs addressed which helped give me peace of mind.
on such a short notice and get my needs addressed which helped give me peace of mind.
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by ANDREELVA
Verified Customer
Verified Customer
Service Price Transparency
Richard is always helpful and cares about the clients he
works with :). I feel like he genuinely has my best interest!
works with :). I feel like he genuinely has my best interest!
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by BOA.MURRAY
Verified Customer
Verified Customer
Service Price Transparency
The main thing is, I am happy, Jimmy is a good assistant
and a good worker
and a good worker
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by VN
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Nissan of Torrance responded
Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
The place was clean and had plenty of seating.
The service members were nice and personable.
The service members were nice and personable.
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by JESSPAZ
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Nissan of Torrance responded
Hello, thank you for providing this feedback about your recent experience with us. We are happy to hear that our team members were nice and personable. Is there anything else we could have done to earn an excellent 5-star rating? Our team strives to provide excellent customer service and unfortunately a 3-star is well below our expectations. If you are willing to further discuss please contact us, we are always open to constructive feedback.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
It was a great experience.
I was able to make a same day appointment. It took an hour and a half. I was greeted by Capri very kind very professional and I appreciate my servic
I was able to make a same day appointment. It took an hour and a half. I was greeted by Capri very kind very professional and I appreciate my services and the deals I received on that day.
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by BEVTEEQ1130
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Nissan of Torrance responded
Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
The service department provided great service, and I also
had a positive experience with the sales department. However, my experience with the finance department was very disappointing. Despite receiving an
had a positive experience with the sales department. However, my experience with the finance department was very disappointing. Despite receiving an amazing deal from Torrance Nissan, my experience was almost ruined by Lily Bandea. She had a negative attitude and seemed to struggle with basic computer tasks, which resulted in a significant waste of time for me. Instead of efficiently printing the necessary paperwork, she repeatedly called people over the phone for assistance and tried multiple printers before finally resorting to using a computer directly connected to a printer. This prolonged my wait, as there were three people ahead of me, and I ended up staying at the dealership from 10 am until almost 9 pm, despite being ready to make my purchase at 1 pm. It was frustrating to encounter a situation where there were plenty of staff available to sell and service cars, but only one person handling the finance department with a terrible attitude.
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by KILLERGORILLA2002
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2024 -
Nissan of Torrance responded
Thank you for taking the time to share your experience with us. We are glad our service team and sales team provided you with a positive experience. We sincerely apologize for any inconvenience you faced due to the issues Lily experienced with her computer or printer. We understand that technology plays a vital role in our operations, and we are committed to ensuring our team is equipped with the necessary skills to serve our clients effectively. The attitude you described is not like Lily as she has a positive attitude and is a great team player, we will be sure to address this with her. Thank you again for your valuable feedback as it allows us the opportunity to improve.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager