Rich Hammond | Page 49

Sales/Finance are good, Service/Detailing awful I wouldn't recommend Werner Mazda to anyone just based on dealing with the Detail and Service departments. We bought our CX-30 on a Saturday and it h I wouldn't recommend Werner Mazda to anyone just based on dealing with the Detail and Service departments. We bought our CX-30 on a Saturday and it had to go back to the Detail department twice before we would drive it off the lot. Once off the lot, we recognized that they heated up the clear coat and caused a big swirl on the hood. We also noticed the vehicle needed some work on the rear end (balance/alignment) we were told that was all set and it was not. We had to leave the vehicle at the dealership Saturday after signing all the paperwork and take a loaner. The vehicle was not returned to us until Friday (6 days later) and the rear end issue was still not resolved. After calling back with less than 500 miles on the vehicle to get it resolved again we were told it would be a week and a half before the could get it in. After asking for a manager to reach out to us one never did. Werner Mazda will not get another ounce of my business. It is a shame because David Lee, Jay Trabucco, and Rich Hammond were great to deal with! David Lee did a great job being patient with us and trying to work with the service department to get the issues resolved. More

by jcronk36 Verified Customer Verified Customer

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Quick and easy. Had great communication with me. Had car ready to go when I got there and were flexible with price. I'd go back again. ready to go when I got there and were flexible with price. I'd go back again. More

by timms_r Verified Customer Verified Customer

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Excellent service during a challenging time. Rob Herring is an excellent representative for Werner Mazda. I live in northern Vermont with limited inventory of CX-5's to choose from. I knew exactl Rob Herring is an excellent representative for Werner Mazda. I live in northern Vermont with limited inventory of CX-5's to choose from. I knew exactly what I wanted and wasn't desperate to have the new car. Rob had exactly the car I wanted. The right interior and exterior with the features I was looking for. Well, I wasn't looking for a moonroof but so it goes. Rob extended a fair price and offered to deliver the car into Vermont so thatI didn't have to leave the state. I got a thorough walk through of the car in a parking lot in White River Junction, Rob got the check, and I was on my way. Thanks, Rob! More

by jps2 Verified Customer Verified Customer

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New Car Mike Heinz (salesman) was great to work with! Everyone there was super helpful! Easy to do business with. Stop in the showroom and ask for Mike Mike Heinz (salesman) was great to work with! Everyone there was super helpful! Easy to do business with. Stop in the showroom and ask for Mike More

by pam25 Verified Customer Verified Customer

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Everyone was polite, professional, didn’t try to talk me into anything, not pushy! All my questions were answered, and I was able to bring my truck home same day. into anything, not pushy! All my questions were answered, and I was able to bring my truck home same day. More

by stef1968 Verified Customer Verified Customer

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Professional, Personable, Customer-Focused Werner Mazda was so professional, personable and customer-focused. From the moment I walked through the door I felt that they wanted me to have the be Werner Mazda was so professional, personable and customer-focused. From the moment I walked through the door I felt that they wanted me to have the best car-buying experience. Cameron was so easy to talk to and was consistently making sure all questions were answered. Jay made the financial part so easy - he was organized and made the signing of forms and agreements more enjoyable. I would highly recommend Werner Mazda to all. I just leased my 3rd Mazda and my first was a pre-owned private sale. Mazda is a great make and Werner makes it so much better. Furthermore, Cameron made sure I knew I could reach out to him after the sale should I have any questions or concerns. Werner Mazda is truly a great company with quality customer service. More

by amurray630 Verified Customer Verified Customer

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We had a great experience with Werner. The transaction was easy and they gave us a decent price. Well worth the trip up! Will recommend. Jay was great and David was very knowledgeable about the car. was easy and they gave us a decent price. Well worth the trip up! Will recommend. Jay was great and David was very knowledgeable about the car. More

by mvictory13 Verified Customer Verified Customer

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Very friendly and easy to work with. Answered my questions and got what I needed quickly. Was clean and sanitary and people were wearing mask. questions and got what I needed quickly. Was clean and sanitary and people were wearing mask. More

by lindarose333 Verified Customer Verified Customer

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Had a wonderful experience at Werner Mazda. The staff were all very friendly and attentive. They made sure I got the best deal possible and that I didn't drive off without understanding all the new featu were all very friendly and attentive. They made sure I got the best deal possible and that I didn't drive off without understanding all the new features and aspects of my 2020 Mazda cx9. 10 out of 10 would reccomend! More

by Debbie Verified Customer Verified Customer

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Satisfied Customer My wife and I just purchased a new CX5 with Werner. We used a salesperson that came highly recommended from a friend. The experience with all staff at My wife and I just purchased a new CX5 with Werner. We used a salesperson that came highly recommended from a friend. The experience with all staff at the dealership was excellent! More

by cote4ofus Verified Customer Verified Customer

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