Reggie Steele | Page 12

Unethical sales tactics, horrible customer service Salesman told me two less expensive models that I wanted were no longer available (I called a few days later to confirm and was told they WERE availab Salesman told me two less expensive models that I wanted were no longer available (I called a few days later to confirm and was told they WERE available). I was then charged $1100 for a "used car inspection fee" (I went online and found out this fee typically ranges from $100-$200). Salesman told me tires on the car were new (they were original tires with 42,000 miles on them). Finance guy slipped in a $3300 "maintenance contract" while we were signing all the paperwork. I found it a few days later while going over the contracts to try to recover the excess "used car inspection fee". When I called to complain about these two fees I was directed back to the new finance guy (the one I dealt with a few days earlier was no longer with the company. I suspect I was not the first person he did this to but they did not admit to it, nor offer an apology for the obviously unethical tactic). They removed the maintenance contract but did not refund any of the excess "inspection fee" saying they charge all customers this same $1100 fee. When I called to speak to the general manager about the shady sales practices, both calls went unreturned. When I drove off the lot with the vehicle, there was less than 1/8 of a tank of gas. I assumed they would have filled the car up. More

by ANTHONY95 Verified Customer Verified Customer

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Great , no complaints straight business men When I arrived @ the dealership I was treated with respect and they we’re very helpful I’m pleased with the staff because they care about you so that’ When I arrived @ the dealership I was treated with respect and they we’re very helpful I’m pleased with the staff because they care about you so that’s why I rated them as I did More

by Nardskillz Verified Customer Verified Customer

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Complaint Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie an Terrible customer service worst I have EVER experienced with any business. I would like to make a formal complaint against two staff member. Robbie and Chris More

by CRZYMOE2 Verified Customer Verified Customer

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Walk in drive out!!!! GREAT CUSTOMER SERVICE I GOT EXACTLY WHAT I WANTED 2018 DODGE DURANGO GT AWD!!!! A++++ EVERYBODY TREATS YOU WITH SENSE AND RESPECT!!!! I LOOK FORWARD GREAT CUSTOMER SERVICE I GOT EXACTLY WHAT I WANTED 2018 DODGE DURANGO GT AWD!!!! A++++ EVERYBODY TREATS YOU WITH SENSE AND RESPECT!!!! I LOOK FORWARD TO UPGRADING TO AN SRT DURANGO!!!! More

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Buying my dream car! My sales consultant was very helpful and very determined for me to leave with the car I wanted. Very happy with my experience at Sherman. My sales consultant was very helpful and very determined for me to leave with the car I wanted. Very happy with my experience at Sherman. More

by JACQUELYNNSUMMER17 Verified Customer Verified Customer

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Horrible Experience My wife was your dealership for over FIVE hours. No one had the guts to communicate the extent of the problem. And just keep putting her off. Refu My wife was your dealership for over FIVE hours. No one had the guts to communicate the extent of the problem. And just keep putting her off. Refused to provide any information on the time of completion of services. And she had to waste her whole day sitting in the waiting room. Will Never Purchase Another Vehicle from this dealership. Lost any referrals and recommendations More

by mkvidinli Verified Customer Verified Customer

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Best Car Purchasing Experience Ever I must say the sakes rep and the finance manager worked really hard and given me the best deal ever... I'm overallly proud and excited about my ne I must say the sakes rep and the finance manager worked really hard and given me the best deal ever... I'm overallly proud and excited about my new vehicle. Reggie in finance is the GREATEST... Also my salesman Enrique were a delight to work with... Go Sherman Dodge Skokie More

by PATRICKLERONW Verified Customer Verified Customer

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It was “okay” After buying the car was brought to me with only 1/4 tank of gas, dash and door were dirty. The salesman made everything “right” after I pointed thes After buying the car was brought to me with only 1/4 tank of gas, dash and door were dirty. The salesman made everything “right” after I pointed these issues out but no one tried to sell me any accessories (the car doesn’t come with a trunk roller cover). I called and spoke with Reggie, sales manager, about the trunk cover, he said for me to call him back the following day and he would look into the cost. I’ve called Reggie 7 times (he is always busy) in the last 3 days, I left him a message but have never heard back from him. The salesman seemed to be very concerned over me rating him a 10 on the Jeep survey that would be coming and kept pushing the 10 on me (10s are earned, not given). Otherall, everything was just an “okay” experience. More

by EM Verified Customer Verified Customer

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Straight to the point Know playing around when it comes to this dealership it’s all business. They get you in and you out with know haggling just straight business. Know playing around when it comes to this dealership it’s all business. They get you in and you out with know haggling just straight business. More

by JMCGHEE608 Verified Customer Verified Customer

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My New Dodge Grand Caravan Uber and Lyft Vehicle Yes,over the Last 20 years that l have Been Doing Business with Sherman Dodge Dealership l have Been very Satisfied and have Purchased Many Vehicles f Yes,over the Last 20 years that l have Been Doing Business with Sherman Dodge Dealership l have Been very Satisfied and have Purchased Many Vehicles from Them. Yes l have sent many Family and Friends to Them over the Years and l will Continue to Do Business with them. Yes Me and My Wife and Mother is Very Please and satisfied with our New Van that we just Recently Purchase and will Return in 6 to 8 months to refinance to reduce our Monthly Payments. Thank You Darrell Thomas 11-6-2018 More

by DCTCONSTRUCTION Verified Customer Verified Customer

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