Raymond Walford

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience with us. We understand your frustration and want to clarify the situation regarding the vehicle you were interested in. The vehicle in question was recently traded in and had not yet undergone our standard inspection process to ensure it meets our quality and safety standards. As such, the initial price agreed upon was based on its current condition, and we indicated that adjustments might be necessary to bring it up to our standards for a safe and reliable vehicle. Unfortunately, there was a miscommunication or error in our listing process which led to confusion about the price. We sincerely apologize for any inconvenience caused by this. Our intention is always to provide transparent and fair pricing, and we regret that this was not effectively communicated in your case. We appreciate your patience and understanding during this process. Please let us know if there's anything further we can do to address your concerns or if you have any questions about the vehicle. We are committed to ensuring a positive experience for all our customers and hope to have the opportunity to regain your trust.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

GP, thank you for taking the time to leave a review! We appreciate the staff highlight for Raymond and will pass your kind words on to him and the rest of our team. We're grateful to have earned your business and look forward to your next visit. Congratulations on your new Ram, and have safe travels!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for the 5 stars, John Doherty! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Reggie and Joe. We'll be sure to pass your kind words on and keep up the great work moving forward. Congratulations on your new Ram--we hope you've been loving it this past week! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

That's wonderful to hear! It sounds like you had a smooth and efficient experience at the dealership. Patricia must have done an excellent job assisting you. Enjoy your new car! If you have any questions or need further assistance, feel free to reach out.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our dealership. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your satisfaction. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you and your family and friends in the future!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to leave a 5-star review! We value the staff highlights for Raymond, Herbert, and Younes at Ourisman CDJR of Bowie. Glad to hear each of them worked hard to ensure you had an excellent car buying experience. We'll be sure to keep up the great work moving forward. Congratulations on your Chevrolet--we hope you've been loving it these past few days! If you or your new vehicle needs anything, please give us a call or visit our website. We're here and happy to help. Have safe travels and drive safe! We look forward to welcoming you back for future vehicle purchase or service needs.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thanks for the recommendation! We're glad you found the purchase experience at Ourisman Dodge Ram of Bowie enjoyable and easy. Feel free to tell your friends about your positive experience!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to leave this wonderful review! We truly appreciate your loyalty and the trust you've placed in our service staff. We're delighted to hear that our service staff has consistently met your expectations in terms of knowledge, professionalism, and friendliness. Providing top-notch service is our top priority, and it's rewarding to know that our efforts have made you want to return for service. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service experiences. If you ever have any suggestions or specific ways we can further improve, please don't hesitate to share them. We look forward to serving you again and providing you with the same level of excellence on your next visit. Thank you for choosing us!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

I'm glad to hear that you had such a positive experience at the dealership! It sounds like Raymond, Simo, and Donna provided you with top-notch service and made the car-buying process comfortable and easy. Having a knowledgeable and helpful team can make all the difference. We're delighted that you're beyond satisfied with your experience, and we look forward to assisting you in the future if needed. Thank you for choosing us!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

James, thank you so much for your 5-star review! We're thrilled to hear about your positive experience working with our Service Department at Ourisman CDJR of Bowie. We'll be sure to pass your kind words on to David and the rest of our hardworking, professional team members. Glad to hear your Dodge was serviced quickly and you were communicated with throughout the process. If you need anything, we're here anytime! Have a great rest of your day, and take care! :)