Ray Glass

Generally, I've been very happy with the service department and after sales client care. The service techs have always been very helpful. I was a little put off when I showed up to get my car 3 week department and after sales client care. The service techs have always been very helpful. I was a little put off when I showed up to get my car 3 weeks ago after getting a call that the car was ready. I called to find out what time and they said they were open to 7pm during the week. I worked like crazy to adjust my work schedule to get my car that that evening. When my wife and I showed up at 5:15pm to get the car, one of the entrances was closed but we saw another car go into the other entrance. We went to the service entrance and found it closed. Then a car pulled up and a guy started yelling at us from his window that they were closed and asked us if we were stupid, didn't we see that tge entrance was closed? I told him we saw someone pulled into the other entrance, and I had received a message to pick up my car until 7pm. He yelled again that they were closed and to get out of the parking lot because he had to go. He was so condescending & rude I couldn't believe it. I found out the next day that they had decided to close EARLY because they had WON Dealership of the Year and we're having a celebration party at the Cog Hill golf course. They apparently failed to tell any of the people who had cars in for service of their change in plans that they were closing early. I would have their Dealership of the Year award rescinded if I had the power. I will likely be going back to Phillips Chevrolet for servicing and purchases in the future. I purchased 2 cars from Phillips and 3 from Apple and being treated poorly by Apple who wasted my time on the day I couldn't pick up my car, and then having to make alternate plans to get my wife back and forth to her work on the second day, was extremely inconvenient. Add in the worker who was extremely rude and condescending to us, I have a real bad taste in my mouth with Apple. More

by pjhender2002 Verified Customer Verified Customer

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Never a dull moment at Apple Chevrolet. They are always on point when it comes to the service of my vehicle. I’ve been doing business with apple for several years now. Although I’ve never e They are always on point when it comes to the service of my vehicle. I’ve been doing business with apple for several years now. Although I’ve never experienced purchasing a vehicle from them; I highly recommend them for all of your services needed. Thanks Apple! More

by gholsongwen Verified Customer Verified Customer

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The service provided was very excellent. I was in and out without a long wait. I was in and out without a long wait. More

by afjackson4 Verified Customer Verified Customer

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Service was very good and fast they always answer questions. The waiting area is set up nicely as well. questions. The waiting area is set up nicely as well. More

by mkjmaat@aol.com Verified Customer Verified Customer

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I love the service you receive as a customer and the staff is always so friendly. I would recommend 10/10 service and I love how the staff open doors for you staff is always so friendly. I would recommend 10/10 service and I love how the staff open doors for you More

by asia.muhammad Verified Customer Verified Customer

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Waited two hours for an oil change. Upon reading the receipt I discovered that the job had been done for 45 minutes before I took the initiative to check the status. The customer servic Upon reading the receipt I discovered that the job had been done for 45 minutes before I took the initiative to check the status. The customer service representative (I use the term loosely) was too lazy, incompetent or stupid (All three?) to inform me that the job was complete. Guess he was too busy to text, call or walk to the customer lounge to inform me. Amazing that person has a job in customer service. More

by jrichards9678 Verified Customer Verified Customer

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Jeff Dignan and Chet Palumbo are remarkable the best they have. Great Dealership highly recommended to all. have. Great Dealership highly recommended to all. More

by Michael1! Verified Customer Verified Customer

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They let me wait longer than what they said I would've to. When actually they sent a email saying the vehicle was ready to go to. When actually they sent a email saying the vehicle was ready to go More

by maria9745 Verified Customer Verified Customer

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The service by Ray was excellent! He was nice and professional. He took care of my reward points and didn’t try to sell me anything I didn’t really need! I appreciate all of those t He was nice and professional. He took care of my reward points and didn’t try to sell me anything I didn’t really need! I appreciate all of those things for service!!! More

by atgreenhill22 Verified Customer Verified Customer

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I have trusted this dealership for many yeas as I have bought 3 vehicles from them and have been happy with them bought 3 vehicles from them and have been happy with them More

by jsmeyer Verified Customer Verified Customer

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