Ravi Sapkota | Page 5

EXCELLENT SERVICE FROM MR. SAPKOTA, VERY SATISFIED SO FAR WITH THE PURCHASE EXPERIENCE. I LIKED THE ATTENTION AND THE OVERALL EXPERIENCE. I DEFINITELY WILL RECOMMEND THIS SALES PERSON WITH THE PURCHASE EXPERIENCE. I LIKED THE ATTENTION AND THE OVERALL EXPERIENCE. I DEFINITELY WILL RECOMMEND THIS SALES PERSON More

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Ravi was a great help. very nice and helpful and very knowledgeable. The only thing we were not pleased with was the was were we informed of the final price we were never told the final price until all t knowledgeable. The only thing we were not pleased with was the was were we informed of the final price we were never told the final price until all the documents were printed More

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Ravi and the team made my car buying experience amazing. This was my first time ever purchasing a new car. they have sold me one only buying new and probably only buying mazda! The mazda team are very nice, This was my first time ever purchasing a new car. they have sold me one only buying new and probably only buying mazda! The mazda team are very nice, courteous and helpful. They did everything to help me and make sure my needs and questions were answered! What i liked the most was they were not pushy salesmen and listened! i felt important and valued as a customer! First time i actually had fun buying a car! Thanks Team Mazda! More

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Ravi Sapkota is a very nice sale person. He is very friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for friendly and easy to work with. He does not push you hard to make a purchase decision but he makes you feel that he is really trying to work hard for you. I highly recommend him. More

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I'm new to Houston and I was extremely nervous about purchasing my first car. You always hear stories about salesmen haggling you and taking advantage but my experience at Russell & Smith Mazda was tota purchasing my first car. You always hear stories about salesmen haggling you and taking advantage but my experience at Russell & Smith Mazda was totally different. I called a week in advance and set an appointment with Sutoyo Sugiharto. The awesome customer service began right at the start of our phone call! He called and confirmed my appointment the day before with a text and email. Talk about convenient and definitely meeting my needs. When we arrived, he already had options available to show and I was very pleased. I had an eye on one of the cars but I didn't want to purchase the first car I looked at, so I continued my search at a few different dealerships. BAD IDEA! Starting off at R&S Mazda really set the level of service at the highest degree. I visited three other dealerships in the area and the service was horrible. I was pushed around, haggled and given to multiple salespeople, it was a horrible experience. While I was out searching, Sutoyo texted me about a used Honda Accord that had just arrived. Talk about a deal I just couldn't resist. I decided to stop looking and head right back to R&S Mazda. It was the best decision I could make and their customer service doesn't stop after you sign on the dotted line either. Today I went to pick up my tags and registration, not only did they put the tags on for me but they also washed and vacuum my car. I couldn't be more pleased with Russell & Smith Mazda. My bf lease will be up in May and we will definitely be returning to R&S Mazda. Oh and did I mention their Service Dept. is amazing too? Nathan Nguyen always helps us there and the team is great! Don't waste your time at any other dealerships in Houston, Go see Sutoyo! More

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Professional. Was willing to work with the price. Ravi is accommodating. However, the final word is always from his manager. But he was willing to make the deal better for you. accommodating. However, the final word is always from his manager. But he was willing to make the deal better for you. More

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I got my new car 2013 Mazda 3 i Touring from Russell & Smith, and the experience was great. As I am a foreigner here, I really want to find a dealer I can trust for a big purchase like a new car. My sal & Smith, and the experience was great. As I am a foreigner here, I really want to find a dealer I can trust for a big purchase like a new car. My salesman Mr. Ravi Sapkota was excellent in this manner (and I think this is the most important feature to consider). When I asked for a price quote through email, he gave me a good, satisfying price at one time, and for exactly the car I want. When I visited and settled the deal, there was no pressure and pushing on any other purchases. Ravi explained every paperwork. I will recommend Mr. Ravi Sapkota and Russell & Smith Mazda as a trustable dealer. More

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I had been looking to purchase a new vehicle in the small SUV category and had test driven several, including the Mazda CX-5, on the west side of town. After my first round of test drives, I narrowed it down SUV category and had test driven several, including the Mazda CX-5, on the west side of town. After my first round of test drives, I narrowed it down the Mazda CX-5 and the Honda CR-V, and I wanted to get my wife's opinion on the two vehicles, so we went to Russell & Smith Mazda and Honda dealerships because they was closer to our house. My dealership experience at Russell & Smith was completely different from the dealerships I had visited on the west side, where the salesmen were pushy and kept calling me to get me to come in to buy. I stopped answering my phone for a few days, because I was so annoyed with the constant calls. When we first walked into Russell & Smith Mazda we were greeted by Sales Director Ben Bennani. He asked how he could help us and I told him we were interested in taking a CX-5 for a test drive. He arranged for Ravi Sapkota to go with us on the test drive. While Ravi was getting the CX-5 ready, Ben asked us what other vehicles we were interested in and I told him that I was between the CX-5 and the CR-V. He proceeded to show me a few things on the CX-5 floor model that the CX-5 and CR-V had in common, which was a refreshing change from the typical bashing of other brands. Ravi then took my wife and I on a test drive and was very personable and very knowledgable of the vehicle. I learned several things that I hadn't learned on my previous test-drive at Jeff Haas Mazda where the salesman just wanted me to "feel the car". When the test drive was finished, Ravi respected the fact that I was not ready to buy that night and did not pressure me at all. I asked for his business card and my wife and I headed to the Honda dealership. Don't get me wrong, we had an amazing experience at Russell & Smith Honda too, I just ended up liking the CX-5 better. However, I believe this speaks volumes to the Russell & Smith brand's practices and policies. Both dealership experiences were by far the best I've had. When I returned to Russell & Smith Mazda to buy, Ravi and the rest of the Russell & Smith Mazda team made the process very easy, fair, and straightforward. While the paperwork was being processed, Ravi made sure my new car was detailed, helped me clean out my old vehicle, showed me the service center, and walked me through parts of the owner's manual for my new CX-5. As an added bonus, when I returned the next day to pick up some accessories I had purchased for the CX-5, Ravi helped me install them in my new car. The whole process from first walking in the door, to working with Ben, Ravi, and then Roberto in financing, was completely centered on my wants and needs as a customer and I really appreciated that. I would recommend Russell & Smith Mazda and Ravi to anyone! More

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I called Russell and Smith Mazda before going there because I wanted to make sure the vehicle I was interested in was in stock. Ravi Saptoka answered the phone and he was able to verify that the vehicl because I wanted to make sure the vehicle I was interested in was in stock. Ravi Saptoka answered the phone and he was able to verify that the vehicle I wanted to purchase was in stock, it was a 2014 Mazda CX-5 Touring Liquid Silver so I made an appointment with him to meet the same day at 6PM. Once my wife and I arrived at the dealership everyone was very courteous and professional. Ravi was occupied with another customer but he was able to come and greet my wife and I and asked us to look around for about 15 minutes while he finished with the current customer. Once he was done he pulled up the vehicle for us to see and we took it for a test drive. He was very well informed of the features the vehicle had to offer and was always very friendly and professional. We decided we wanted to purchase the vehicle and he was able to get us an awesome deal! The financing was extremely fast and it only took about 10 minutes. Once we were done with the finance Ravi had already gave us a quick tour of the service department and made sure the vehicle had been detailed and fueled up for us to drive home. He gave us a quick tour of the manual and thanked us for our business. I would definitely recommend anyone interested in a new Mazda to give Russell and Smith Mazda a visit and to ask for Ravi Sapkota. He is awesome! My wife and I are very satisfied with the service we received and with out 2014 Mazda CX-5 Touring! More

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I interfaced with Ravi and Jose in buying a new 2012 Mazda3 hatchback. I traded my 2005 mazda3 hatchback. I knew that what I wanted was anotehr a mazda3 hatchback. Ravi showed me the options. In doing t Mazda3 hatchback. I traded my 2005 mazda3 hatchback. I knew that what I wanted was anotehr a mazda3 hatchback. Ravi showed me the options. In doing that he was super professional, knowledgable, respectful and friendly. He inspired me trust. No pushing. Jose was the one approving the deals/proposals/counter-offers. Jose was exceptionally nice. Great easy personality. He offered me a choice I had not thought of and convinced me of its potential. And I bought my new car!!. The following day I bought my car. Both Ravi and Jose were "super Super" (also the person that did the paper work). I've told Jose I wanted to be out within the hour and I was!. My buying my new mazda3 hatchback experience with Ravi and Jose was outstanding! More

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