Ravi Malhotra | Page 6

Downey Hyundai was welcoming and truly expressed a desire to meet my needs and concerns. to meet my needs and concerns. More

by HREEDME Verified Customer Verified Customer

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I feel very lucky to be writing this review-- thanks to Downey Hyundai, I'm the proud new owner of an amazing car! From beginning to end my experience with this dealership was incredible. I got to work Downey Hyundai, I'm the proud new owner of an amazing car! From beginning to end my experience with this dealership was incredible. I got to work with two salesmen, Abraham and Jordan, and they both exceeded my expectations. Abraham met me bright and early on his one day off (to accommodate my schedule), and expedited a car they just got in so I would have a chance to test drive. It was a used car, definitely less costly than the majority of their inventory, and not once did he try to steer me towards spending more money. He made me feel comfortable and like we were on the same team; plus he was very knowledgable about the cars history, features, warranty they would provide me, and what to expect if I decided to purchase. What I was nervous about-- can I afford this at the end of the day? When it came to talking numbers, Abraham was above board and open to listening to me. Abraham, and the managers, were willing to look at the research I had done and negotiate a price where everyone is happy. Throughout the negotiation process I felt heard and valued. I needed some time to think over their final offer, and they gave me that time without any pestering or pushing. When I decided to move forward with the deal, I got to work with Jordan who is also very helpful and kind. He answered every text and call he got from me with questions about payment, helped me find all the correct paperwork they would need, and then made sure I left with the car in perfect condition. For example-- it didn't have floor mats, and he made sure I left with a nice pair without me asking. I also got to work closely with Ravi, he is an expert on all the contracts and paperwork and was great at explaining everything I signed. There is nothing better than a friendly face to help a monotonous process be enjoyable. Sorry for the novel, but I am blown away by the level of care I received. A special thanks to Abraham, Jordan, Ravi, and the managers! If you're considering a car, check in with Downey Hyundai, they go above and beyond to help you. More

by Haley Verified Customer Verified Customer

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Sargon was awesome! I initiated a price quote through Auto Trader. Received a called in less than 5 minutes. Alejandra got me in contact with Sargon right away. I let hi I initiated a price quote through Auto Trader. Received a called in less than 5 minutes. Alejandra got me in contact with Sargon right away. I let him know exactly what I was looking for and he met all of my expectations and requirements, sent my photos and called me personally. I came down the next day, car was waiting for me. No hidden fees everything up front. Sargon made the deal happen! Great customer service and very pleased with my purchase and car buying process. Will be back! More

by GARRETT.SCHOTT Verified Customer Verified Customer

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I bought a used RAV4 Ekectrical 10/2023 . . they were supposed to mail me my electrical cord .. after confirming 4 times .. they STILL have NOT sent me my recharging cord .. my sales person wa . they were supposed to mail me my electrical cord .. after confirming 4 times .. they STILL have NOT sent me my recharging cord .. my sales person was Ben. More

by LINDAPETTINGILL Verified Customer Verified Customer

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I we leased 2 vehicles one of which was the Kona Electric. We did not intend to get an electric car but the sales Rep Abraham indicated we would get 3 years of free fast charging through Electrify A Electric. We did not intend to get an electric car but the sales Rep Abraham indicated we would get 3 years of free fast charging through Electrify America so the additional cost would be offset and a decrease in the future. The financial Rep also confirmed and said that we would receive 3 years of free charging. This was a lie we only reciprocated 1 month of free charging. When I went back to the dealer they sent me to call Electrify America who sent me to Hyundai customer service and after hours on the phone they said it was the dealer who missed informed me and I needed to take it up with them. More hours waisted and still no charging and can not get out of my lease without cost. More

by 2car Verified Customer Verified Customer

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Muy atentos y eficientes buscaron algo que cubrían mis necesidades y quede satisfecho con el resultado necesidades y quede satisfecho con el resultado More

by CRISSMATTES05 Verified Customer Verified Customer

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Horrible experience will never buy from them again my sales person SARGON YOUSSEF … they will give you a reasonable quote on first pencil. But at the time of signing will add other things when I asked t sales person SARGON YOUSSEF … they will give you a reasonable quote on first pencil. But at the time of signing will add other things when I asked to see the first pencil they refused to show it to me scammed 2023 Kona has no light everything manually it’s should’ve been priced at $20k not $27k I got overcharged the next day after I purchased I wanted to exchange it with the 3 day shopper assurance and they told me that they don’t do that .. they had me wait almost 4 hours after this short manager came up to me yelling at me being rude me . When the only thing I wanted to get a solution.. I am so unhappy about this .. now if I want to upgrade i am upside down … these people don’t care they just want the sale … More

by Verenice Verified Customer Verified Customer

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Diana was awesome! Gave an unbeatable offer online and didn't try to upsell/nickel & dime when we came in. Simple, fast and pleasant experience! Thank you! Gave an unbeatable offer online and didn't try to upsell/nickel & dime when we came in. Simple, fast and pleasant experience! Thank you! More

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RAMI Pacino was amazing. He was so friendly and was very informative. He showed us all our options and we felt he he really above and beyond our expectations! Thank you very He was so friendly and was very informative. He showed us all our options and we felt he he really above and beyond our expectations! Thank you very much! More

by HCABANILA Verified Customer Verified Customer

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I recently had the pleasure of purchasing a car from the Hyundai dealership and was assisted by Drew, Ravi, and Ali Farhat. Their combined professionalism, knowledge, and dedication to customer satisfaction Hyundai dealership and was assisted by Drew, Ravi, and Ali Farhat. Their combined professionalism, knowledge, and dedication to customer satisfaction were truly commendable and made my car buying experience seamless and enjoyable. From the moment I walked into the dealership, Drew, Ravi, and Ali displayed an exceptional level of customer service, patiently answering all my questions and providing detailed insights into different models that fit my requirements and budget. They all took the time to understand my needs, and never did I feel pressured into making a decision. What sets Drew, Ravi, and Ali apart is their commitment to ensuring that the customer gets the best deal possible. They tirelessly negotiated and worked the numbers, making sure that I was getting an unbeatable price. Their transparency throughout the entire process gave me confidence and reassurance that I was making the right decision. Ravi's expertise in financing simplified the complexities of the process, and his advice was invaluable. Meanwhile, Drew's and Ali's product knowledge was impressive, and their dedication to customer service was evident in their attention to detail and responsiveness. I cannot commend Drew, Ravi, and Ali enough for their hard work, professionalism, and the genuine care they showed me as a customer. Thanks to them, I not only have a fantastic new Hyundai that I love but also the confidence that I got it for the best possible price. I would highly recommend Drew, Ravi, and Ali Farhat at the Hyundai dealership to anyone looking to purchase a car. Their unwavering commitment to achieving customer satisfaction and providing a stress-free, enjoyable car buying experience is simply unmatched. Thank you, Drew, Ravi, and Ali, for a job excellently done! More

by IGARCIA84 Verified Customer Verified Customer

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