Randy Clements

I recently purchased a vehicle on 5/9/26 from Euro Motorcars Devon and paid nearly $80,000 in cash. Unfortunately, on 5/12/26, after the sale, It was discovered that I had been given and signed a pur Motorcars Devon and paid nearly $80,000 in cash. Unfortunately, on 5/12/26, after the sale, It was discovered that I had been given and signed a purchase agreement containing the wrong VIN number entirely. This was a serious administrative error that understandably caused concern. To be fair, both my sales representative and the Finance Director acknowledged the mistake and apologized professionally, even eventually providing the error in writing as I requested. My issue is specifically with the General Manager, Randy Clements. Despite multiple calls and emails requesting a conversation regarding this very serious issue, Mr. Clements never responded to me at all. No return call, no email, and not even a simple apology from him, after the dealership received such a substantial purchase from me. As a black female customer, paying a substantial amount in cash for a car via his dealership, being completely ignored by upper management after an error involving incorrect legal vehicle documentation was extremely disappointing and unprofessional. Mistakes can happen at any dealership. What matters is how leadership handles them. Unfortunately, the lack of accountability and customer care from the General Manager left a very negative impression. l intend on making sure that no one I know conducts any business at this MB location. I have logged a complaint with Mercedes Benz Corporate.I should have read all of the negative reviews on how this branch conducts shady transactions! More

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