Ralph Sotelo | Page 4

Sebastian was VERY helpful in locating a specific Grand Highlander. Sebastian was tenacious and notified immediately me when a car became available. Thank you, Sebastian for making my purchase proc Highlander. Sebastian was tenacious and notified immediately me when a car became available. Thank you, Sebastian for making my purchase process a smooth transaction. More

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Friendly and very professional . Look for James Taylor best salesman in the business. Thanks James for your amazing customer service would recommend to any one looking for a car . Look for James Taylor best salesman in the business. Thanks James for your amazing customer service would recommend to any one looking for a car . More

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James made my buying experience fantastic. My kind of guy. I purchased again because of James My kind of guy. I purchased again because of James More

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I always have a pleasant experience when visiting this dealership. Everyone is always so friendly and helpful.. always greeted with a smile and offers to assist me as I walk in. This time was especially n dealership. Everyone is always so friendly and helpful.. always greeted with a smile and offers to assist me as I walk in. This time was especially nice because of my salesman Joe Romero. He was very sweet, kind, and a wonderful person. He made me feel comfortable and didn’t pressure me, listened to my concerns and answered my questions. He went out of his way to find me the right car and made sure I got a good deal. Would highly recommend him to anyone.. More

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Dealership has good customer service went there to get an oil change on my car and drove out with my second vehicle got a great deal thanks guys 👍🏻 oil change on my car and drove out with my second vehicle got a great deal thanks guys 👍🏻 More

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This guy is xxxx. Apart from being rude and without manners he’s aggressive and abrasive. Please do yourself a favor and use someone else. Findlay should remove him f Apart from being rude and without manners he’s aggressive and abrasive. Please do yourself a favor and use someone else. Findlay should remove him from his position and he represents the worst of business and is the reason people hate going to dealership. His mother should be embarrassed. More

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Excellent service. The best employee of the company. Thank you for helping me with my new truck. I'm enjoying it. The best employee of the company. Thank you for helping me with my new truck. I'm enjoying it. More

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Tommy was the best! Felt very secure working with him, and didn’t feel like I was speaking to the “typical” salesman. He was professional, thorough, and transparent. So Felt very secure working with him, and didn’t feel like I was speaking to the “typical” salesman. He was professional, thorough, and transparent. So happy that we found him, and I’d recommend him to anyone! More

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I purchased a 2022 Tacoma from Findlay Toyota on May 12th and then had Findlay DMV Services handle my DMV registration. Well obviously this agency hires complete incompetent idiots who can’t follow simple in and then had Findlay DMV Services handle my DMV registration. Well obviously this agency hires complete incompetent idiots who can’t follow simple instructions. When I purchased my Tacoma I gave their DMV service folks a copy of my credit card and last night when I got off of work my wife texted me and said this incompetent agency charged her credit card not mine as I told them to charge mine and not hers. This put my wife’s account in overdraft and I am extremely irritated that this agency who handles several cars a day can’t figure out which card to charge and what other card not to charge. I purchased two cars in a months time from this dealer and my wife’s car they charged for her registration no problem’ then when it came time for my Tacoma registration they charged her card again ‘ even after I had given them my credit card and did not authorize them to use my wife’s credit card. Total incompetent employees working for John Barr. I am praying mr Barr will do the right thing and reimburse my wife’s credit card and paying any overdraft fees that come out of my wife’s credit card and charge the right credit card in the first place. I am a VIP returning customer’ but if they don’t make it right for their total screw up I won’t ever purchase another vehicle from this agency again. I also will be contacting my attorney to file suit against Findlay if need be. This whole ordeal has been a complete disaster on their part and I pray they will make it right asap. More

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Went to buy the new Toyota Corolla Cross XLE and had to put money down to order one due to the car shortage. The salesman took the time to answer all of my questions, made sure I got the trim and features put money down to order one due to the car shortage. The salesman took the time to answer all of my questions, made sure I got the trim and features that I wanted and told me they would keep in touch. Every Thursday I was called with an update on my car (delivery took much longer than expected due to trucker shortage, not their fault) and made sure I was never kept in the dark. When my car came in, the salesman, John, answered any questions I had, helped me set up the app, and made the purchase process as quick and painless as possible. The finance manager was also very kind. I drove to this dealership from east Las Vegas (much closer to the Sahara Toyota dealership) because of the good reviews. Didn’t disappoint. I would definitely recommend this dealership to anyone :) More

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