Ralph Racette

I originally planned on writing a poor review due to issues with my new (used) truck. Picked it up on a Monday then found out that the goose ball was rusted into the factory puck system. The next day th issues with my new (used) truck. Picked it up on a Monday then found out that the goose ball was rusted into the factory puck system. The next day the check engine light went on, I'd driven a total of 100 mi or so. Frustrated is an understatement as I was planning on pulling a fifth wheel camper on Friday. However, the way they handled the issues really turned my opinion around. Ralph (sales guy) took my frustrations in stride, got me lined up with the service dept where Mark got it in for repairs soon as I arrived. 1 hr later I was back on the road heading home. I get that things can happen selling used vehicles, customer service is what sets dealers apart. I have no problem recommending Lenz, when you get there all for Ralph - great guy! More

by rjwerning Verified Customer Verified Customer

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Excellent price product condition description paid for the truck, but they offered a fantastic warranty ease of shipping. Great shipper. Everything was great. I live in Richmond, Virginia. Very easy to d the truck, but they offered a fantastic warranty ease of shipping. Great shipper. Everything was great. I live in Richmond, Virginia. Very easy to do business with upfront and very nice truck, just as described. Couldn’t be happier. More

by markdavidson144 Verified Customer Verified Customer

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Ralph Racette is the perfect salesman for me. Quick, and easy. No cheesy sales pitches. Financing was painless and quick. Quick, and easy. No cheesy sales pitches. Financing was painless and quick. More

by adamathey Verified Customer Verified Customer

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If my daughter and I could give you a rating higher than a 10 we would. incredibly kind and knowledgeable people. Everyone was involved to make the car buying experience a great one. Would definitely recomm a 10 we would. incredibly kind and knowledgeable people. Everyone was involved to make the car buying experience a great one. Would definitely recommend you to anyone purchasing a vehicle. More

by Yprinsen Verified Customer Verified Customer

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I found a truck on Car Guru’s on a Sunday afternoon contacted the dealership and immediately got a reply asking if I wanted to be contacted by a salesperson I answered yes. Ralph contacted me that eve contacted the dealership and immediately got a reply asking if I wanted to be contacted by a salesperson I answered yes. Ralph contacted me that evening and advised he would send the information I requested in the morning. After reviewing the information I call him to tell him I wanted the truck what did I need to do to secure it. They sent me link to put a deposit on the vehicle and he contacted me saying it was mine. The process was seamless they handled everything on line and shipped the truck to Virginia. I would highly recommend Ralph and Lenz Truck Sales and service to anyone. Great people to work with. Thank you for a seamless purchase. More

by kirk8828 Verified Customer Verified Customer

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Ralf was probably the best salesman I've ever dealt with , he's funny , polite , with a little smarty pants thrown in , but now that I've dealt with him , I won't by another vehicle from anyone else . PS , , he's funny , polite , with a little smarty pants thrown in , but now that I've dealt with him , I won't by another vehicle from anyone else . PS , you sold me a vehicle with a stone chip in it that I need fixed asap though . More

by tomvikenjr13 Verified Customer Verified Customer

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Ralph helped answer all of the questions that I had regarding the GMC 2500 Denali Ultimate that I ended up purchasing! The entire staff was very friendly and helpful as well. I will certainly recommend regarding the GMC 2500 Denali Ultimate that I ended up purchasing! The entire staff was very friendly and helpful as well. I will certainly recommend Lenz Truck to others. More

by JIMKATZ Verified Customer Verified Customer

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When my vehicle was first diagnosed- it was not at Lenz. I moved it over to Lenz to have the work done, knowing that ai could rely on Jim and his crew. They exceeded my expectations, and kept me informed th I moved it over to Lenz to have the work done, knowing that ai could rely on Jim and his crew. They exceeded my expectations, and kept me informed throughout the whole process- a quality that their “competitors” truly lack. I will tell anyone I know that will listen- if you need quality work and customer service- go to Lenz! More

by Thank you! Verified Customer Verified Customer

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They were very helpful and accommodating when we got there. Willing to work together to assure we could take out truck home the same day. there. Willing to work together to assure we could take out truck home the same day. More

by amandape88 Verified Customer Verified Customer

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Ralph was so kind, helpful, and has a lot of experience. Highly recommend, great experience. Highly recommend, great experience. More

by SHeim1 Verified Customer Verified Customer

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