Ralph Kurland | Page 24

Great experience with Ralph Kurland- Subaru salesman and fan I’ve been researching the Subaru Outback for some time. Ex-Volvo guy looking for a wagon with the market offering limited options. I had just got o I’ve been researching the Subaru Outback for some time. Ex-Volvo guy looking for a wagon with the market offering limited options. I had just got out of a BMW 3 series wagon, but it did meet all my requirements; a wagon with ground clearance and a great safety record. That lease was over and I was back in the market for a new car. The VW Alltrack caught my eye, a wagon with some ground clearance. I went on a test drive and soon realized it was not the car for me. I was going to drive home and saw Kennesaw Subaru across the street. I decided to pull in and was greeted by Ralph Kurland. As opposed to a car salesman, he was a Subaru “aficionado”, and knew the product extremely well. Ralph asked a few basic questions and narrowed down the trim to the 2.5 Limited – “L” for leather as Ralph said. Before the test drive, Ralph did a quick overview of all the options the car had. During the test drive, Ralph pointed out features that could only be experience while driving. He discussed how some of the safety features in the car were also in the Subies both he and his wife drove. Before the test drive was over, I knew I wanted to buy the car, but did not want to show all my cards. I was ready for the hard negotiation. First, the car did not come with LED headlights standard on the Limited. Ralph soon found it on the lot. Ok, this it, all check marks were checked. Ralph then started the negotiation process. Surprisingly enough, there were no games, tricks or gimmicks. Great financing, and no back and forth with the finance manager. I was happy with the price and the product, and pulled the trigger. To say that I bought the car because of Ralph is an understatement. I’ve bought quite a few cars in my lifetime, but the experience with Ralph has erased years of bad experience with other dealers and car brands. While you may want to buy the car online, it’s worth your while to step into the Kennesaw Subaru dealership to see the product and have Ralph Kurland talk about the car. He’s passionate about the product, the brand, and his job. I now understand why people love Subaru’s – I’m a convert. More

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Return satisfied customers Having leased several cars in the past from this dealership, my husband's and my expectations were met again. I already had my heart set on a particul Having leased several cars in the past from this dealership, my husband's and my expectations were met again. I already had my heart set on a particular color, and Ralph Kurland made sure that the color was available and that the vehicle would match our needs. A pleasant experience! More

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Outstanding Experience Words alone cannot describe my experience working with Ralph. I never felt bull dozed, rushed, pushed, or taken for granted. In fact, quite the opposi Words alone cannot describe my experience working with Ralph. I never felt bull dozed, rushed, pushed, or taken for granted. In fact, quite the opposite. Ralph heard/listened to MY needs, never tried to change my thought process, just work with what I needed. Instead of coming back financially with an outlandish "deal", Johnny worked to meet my needs. No fuss, haggling, etc. Very smooth process all around. Also, getting to the paper signing was no hassle either. The typical add-ons were offered by Steve but not pushing anything else onto the sale if not wanted. I must say thinking I would be getting a certified used car and driving away that night in the brand new, everything I was looking for vehicle felt great, thanks to the trio of Ralph, Johnny, and Steve! More

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Ralph Kurkland of Subaru of Kennesaw I began my car search with NO experience in the car buying business whatsoever. My salesperson Ralph Kurkland was amazing! He was extremely patient wi I began my car search with NO experience in the car buying business whatsoever. My salesperson Ralph Kurkland was amazing! He was extremely patient with me and answered all of my questions (I had thousands) and helped get me into the best car for me! My work schedule is extremely hectic but ralph went above and beyond to make time for me despite my difficult schedule. Once I filled out all my paperwork and actually got the keys, Ralph sat in the car with me and showed me how to operate every feature of the car. Care salesmen have always intimidated me in the past but Ralph was so easy to talk to and was very knowledgeable about all of the cars information, history, and technicalities. I would 100% recommend Subaru of Kennesaw and Ralph Kurkland to anyone who is in the market to buy a car. Not to mention he worked magic and got me an AMAZING deal on my car. I mean...AMAZING deal. He's the bomb. Go see him. More

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Very Helpful and Friendly- 100% worth the 100 mile drive! I drove 100 miles to this dealership, bypassing my local option because I was unimpressed with the sales person I had encountered there. At Subaru of I drove 100 miles to this dealership, bypassing my local option because I was unimpressed with the sales person I had encountered there. At Subaru of Kennesaw however, I was BLOWN AWAY! Ralph was outstanding- I called from home on a Saturday and he called me back even though they were super busy. He found the car I wanted, made an appointment for me to come down the next day on a Sunday and I felt very well taken care of throughout the process. Ralph was very knowledgable, and he was able to answer all of my questions and had even prepared for my trade-in by the time I arrived. I am very happy with my purchase, I was truly impressed with the level of service here, and even though I live out of state, I will gladly drive back here for all of my future service needs. I highly recommend Ralph and the team at this dealership. More

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Good experience My experience with the salesman Ralph was really great. He wasn’t pushy and he really took time and made me feel very important. He gave suggestions a My experience with the salesman Ralph was really great. He wasn’t pushy and he really took time and made me feel very important. He gave suggestions and also utilized the help of his team members that where knowledge in the areas he wasn’t sure about. I drove away with what I wanted 2018 Subaru crosstrek🙂 More

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We were talked OUT of buying a car! We went to the dealership ready to purchase a vehicle. We had been looking for a while, so we already knew what our trade was worth. Initially the ser We went to the dealership ready to purchase a vehicle. We had been looking for a while, so we already knew what our trade was worth. Initially the service was good until we started talking numbers. We were low balled on our trade, and they would not even negotiate, and acted bothered when we explained that 3 other dealerships offered us more. My husband's credit score is in the 800 range. This deal shold have been a slam dunk right? Not the case. We told Ralph that we would get our approval through USAA. He stated that USAA was one of their number one banks, and that our application could be ran through them. We said okay. After sitting there for a while, we went online and did the USAA application ourselves because we couldn't figure what was taking so long. We got the approval at 4%. We went to the finance manager and let him know that we would just go with our approval with USAA. We were then shown some paperwork with a 6 1 /2% interest rate, saying that was the best rate they could get us, and that if we used USAA. we could not take the car with us because in the past USAA did not release their funds immediately. That was a complete insult! The car we were trying to get was a used 2013 model, that cost $12,000. I have been to dealerships and looked at $50,000 cars, was on the fence about purchasing it, and the dealership offered to let me drive it home overnight to think about it, and get a better feel for the car. When I went back, we purchased the car using USAA and drove off the lot WITH the car, no problems! ( At the other dealership ) I have used USAA on numerous occasions when buying a car and have NEVER had the experience of the dealer stating that we couldn't drive off until USAA paid them their money. Futhermore, when dealing with a customer with an 800 credit score, the finance manager should have been able to distinguish which bank to run the app through. It was ran through 5 different lenders, which is exactly what I asked Ralph not to do, and he acknowledged that they wouldn't do that because it would mess us up. We left the dealership with the intent to come back and purchase, but after speaking to USAA and inquiring why it would take so long for them to get the dealership the money. USAA themselves stated that we must have been dealing with someone who was incompetent. We will not be purchasing a car with Subaru of Kennesaw due to us being treated unfairly. I feel like they treated us as if we were going to steal the car. Also, when we were asking them to give us a ballpark of the car payment without the trade, the finance manager gave some pushback to Ralph, again acting as if he was aggrivated. In this case, Ralph was not the problem though he did seem agitated at times. The problem was the guy behind the glass running the numbers. The dealer could not make any money on us by increasing the interest rate that the banks gave them, so I believe they were sitting there scratching their heads trying to figure out how they could make more money off of the deal. If you are reading this review, always ask the dealer to show you the " Callback" number. That's the interest rate that the banks actually give you. The dealership gets some sort of kickback for giving you a higher interest rate than the bank initially gives you. That's what they were tryin to do to us. Not this time Subaru Kennesaw! You lost a ready, willing, and able customer to greed, and bad customer service! More

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Awesome Car Buying Experience with our 2018 Forrester! Ralph Kurland was the absolute best salesperson we have ever dealt with. He was professional, listened, was knowledgeable with a no-pressure approach! Ralph Kurland was the absolute best salesperson we have ever dealt with. He was professional, listened, was knowledgeable with a no-pressure approach! We felt like we were talking to a friend than a car salesman. In addition, Steve Abad the Business Manager was awesome to deal with and answered all our questions thoroughly. We came right before closing but the dealership stayed open to finish our purchase and everyone couldn't have been nicer! We highly recommend this dealership. More

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Car buying can be a pleasant experience! Ralph Kurland was wonderful. His no pressure approach was a relief. It felt as if I was buying a car from a friend who really cared that I got the bes Ralph Kurland was wonderful. His no pressure approach was a relief. It felt as if I was buying a car from a friend who really cared that I got the best car for me. He knew all about the various models and patiently answered all my questions. As the last time I bought a new car was fourteen years ago, I had been dreading the whole process. But when I drove my new Subaru Outback off the lot that day , I was confident that I had bought the right car from the right person at the right dealership. Thanks Ralph! More

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Smart, efficient and professional Ralph Kurland was great to work with. We let him know exactly what we wanted, and he provided the car and the deal in record time. Steve Abad was effi Ralph Kurland was great to work with. We let him know exactly what we wanted, and he provided the car and the deal in record time. Steve Abad was efficient and thorough with the financing portion of the lease. Our experience with other dealers has been harrowing and lengthy, but they both made the transaction smooth and understandable. Kudos to Subaru of Kennesaw! More

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