Ralph Kurland | Page 16

I just purchased my third Subaru through Ralph Kurland at this dealership. I appreciate his professionalism combined with a relational nature that is informative but not pushy. this dealership. I appreciate his professionalism combined with a relational nature that is informative but not pushy. More

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I purchased my first Subaru at this dealership and worked with Ralph. The experience was super easy and very quick! Ralph was great to work with - I didn't feel like I was in the typical car salesman situati with Ralph. The experience was super easy and very quick! Ralph was great to work with - I didn't feel like I was in the typical car salesman situation. I really appreciate his help and insights about the car. I would highly recommend this dealership, and Ralph specifically. More

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Our first Subaru, the Forester 2019. We were treated like family by everyone. Ralph Kurland was our excellent Sales Consultant. He made the session so comfortable and personnel. His attention to t like family by everyone. Ralph Kurland was our excellent Sales Consultant. He made the session so comfortable and personnel. His attention to the needs of 80 year olds in a particular car for our needs was amazing. His pride in your Subaru product was very evident. Thanks to Subaru and especially Ralph Kurland, Jim & Libby Johnson More

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Just bought my first Subaru. Excellent sales experience. Ralph was fantastic! Listened to what I wanted, my price point and then showed me the car I ended up buying. Got a very fair price on my trade in. Ralph was fantastic! Listened to what I wanted, my price point and then showed me the car I ended up buying. Got a very fair price on my trade in. More

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Ralph is an 'Awesome' salesperson and was very 'low-key' during the whole process of purchasing our new 2021 Subie Forester... Thanks during the whole process of purchasing our new 2021 Subie Forester... Thanks More

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Easiest car purchase I have ever made! Ralph was fantastic and patient with my needs. I am extremely happy with my new Subaru ascent! Highly recommend! fantastic and patient with my needs. I am extremely happy with my new Subaru ascent! Highly recommend! More

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Best car buying experience we have ever had! Ralph helped us get a great deal, and today we made a new friend! Thanks Ralph Kurland! us get a great deal, and today we made a new friend! Thanks Ralph Kurland! More

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Ralph Kurkland was very knowledgeable and attentive to helping me pick out the best Subaru for me. I test drove several cars at least 2-3 times trying to get the feel for the one I liked to drive the best helping me pick out the best Subaru for me. I test drove several cars at least 2-3 times trying to get the feel for the one I liked to drive the best. The dealership was very busy the day I purchased my new-used Subaru he made sure that all the small details were taken care of before I drove away to my home in Rome Georgia. More

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We bought a new 2021 Forester Sport 4/14/21. Paid full price (less body side moldings $329) and got offer for $500 for our 2004 Camry w 170K. We attended the Atlanta Car show earlier same day and got $500 price (less body side moldings $329) and got offer for $500 for our 2004 Camry w 170K. We attended the Atlanta Car show earlier same day and got $500 coupon bar code but dealer could not read it and not give it. After some give and take the salesman Ralph gave us $1000 for the Camry and we paid upfront for a 3 year lease with option AT ANYTIME to convert to purchase, which we plan to do. My wife wanted to be owner so all paperwork is in her name. We found some errors in the paperwork; $1000 for the trade was not reflected and the promised $500 coupon was also missing. Came back on 4/19/21 to have corrected - and now it begins. Was told by Ralph and Finance guy Mike that all was correct and that $500 coupon was coming from Subaru. We asked where in the paperwork it showed this. After some heated discussion Louis the GM cut us a check (#133296) for $1000 and said; "he would have found it anyway". He and the finance guy Mike both seemed condecending and dismissive. On 5/10/21 we came in for our learn all about your Subaru class given wonderfully by Atiq Choudhry. While there I checked with Ralph on our $500 coupon status. Earlier that day Subaru said that the coupon would come for the dealer. When I spoke to Ralph he was upset that he had been dinged by the bad review my wife gave on our experience with this dealership. She noted that while I was away getting the title they rushed her through the purchase. When I returned with the title Ralph asked if "everything was still on" - strange I thought later. Well I should have known - did a Carmax buy your car and did a honest eval and was given $2400 good for 5 days - MY BAD. Ralph said that Louis was out and would get to us today (5/11) and he did calling my wife at 8:30 am ranting that they had been maligned and that the check was in the mail. My wife asked for an apology and was told I quote that he would never apologize and then.....hung up. On 5/10 Atiq while giving the class said that he would speak to Louis - because at the monthly meeting our purchase was discussed. We got our $500 check from this dealer the next day. Bottom line - all of this could have been avoided by good customer service and above all honesty. Anywhere along the line this dealer could have tried just a little harder to gain our trust offer an apology and prevent this disaster. This reflects so badly on Subaru when the blame should be on this dealer. We truly love our Forester but would never recommend buying form this dealer. We will also not use this dealer for service (also due to bad reviews) and can only hope that the other location for service in Roswell - also owned by the same dealer is better. If not there is another dealer on the other side of town about 45 minutes....I can only hope. More

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Ralph was very helpful, knowledgeable and informative. I did not feel pressured in any way to purchase, the process was fast and easy. Definitely recommend. did not feel pressured in any way to purchase, the process was fast and easy. Definitely recommend. More

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