Rafael Garza

Great service and professional technicians , they're always polite and friendly , I've been a customer for years always polite and friendly , I've been a customer for years More

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They were the only place that could figure out what was wrong with my X2 and get it fixed. wrong with my X2 and get it fixed. More

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We would like to sincerely thank the entire Sansing BMW team for making our vehicle purchase such a great experience. This is the second vehicle we’ve purchased from the Sansing Group, and making the trip team for making our vehicle purchase such a great experience. This is the second vehicle we’ve purchased from the Sansing Group, and making the trip from Texas was absolutely worth it. A special thank you to Joe, Rafael, Brad, Luisa, and Justin for providing first-rate customer service from start to finish. Your professionalism, knowledge, and genuine care made the entire process smooth, enjoyable, and stress-free. We truly appreciate the outstanding experience and look forward to returning to Sansing BMW for our next vehicle purchase. Thank you again for exceeding our expectations! More

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I had a great experience here last year when our BMW had some mechanical issues. At that time we were visiting from Colorado. We are from this area originally and moved back in March 2026. This visit was fo some mechanical issues. At that time we were visiting from Colorado. We are from this area originally and moved back in March 2026. This visit was for the purchase of an extended warranty. We chose a 3rd party option because it was $3000 less than a BMW Platinum plan that was offered by a Mobile AL dealership. I was surprised by the addition of $1000 in charges on top of the $4600 for the four year warranty. I did not notice it even when I signed on the electronic decide used to collect signatures. I was told it was a relatively simple warranty to use which included towing. I am a bit disgruntled with the charge added and with the complexity of using the warranty based on reading the fine print. I am glad to have a warranty but now have second thoughts and wonder if I should have paid more for the BMW option. More

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I worked with Justin Brown and had a great experience, I was in and out and never felt pressured to make any deal. I felt like I was hanging out with a friend and not a car salesman. SS BMW is lucky to ha was in and out and never felt pressured to make any deal. I felt like I was hanging out with a friend and not a car salesman. SS BMW is lucky to have a salesman like him. More

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Most of the people there have an attitude and are rude. I was also sold a car that had “no problems” yet I’ve had to dump thousands of dollars into it already. So I don’t think they properly inspect the ca I was also sold a car that had “no problems” yet I’ve had to dump thousands of dollars into it already. So I don’t think they properly inspect the cars before putting them on the lots. They also told me they will not replace anything before putting it in the lot if it’s not “in the red” on the inspection sheet. Which is the first time I’ve ever heard of a dealership doing this. Maybe two weeks after I bought the car I had to replace the rear brakes and rotors. And the coolant reservoir because it was cracked and leaking when I bought it. They pretty much told me to kick rocks instead of trying to fix their mistake. Classy. More

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Love my X7. Very professional sales person. Kathy in service is my go to and she is always so helpful. Also, love the app. Very professional sales person. Kathy in service is my go to and she is always so helpful. Also, love the app. More

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They were great to work with. Lori was awesome. We appreciate her service very much. Lori was awesome. We appreciate her service very much. More

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I am always treated with professionalism however, I had an appointment for an oil change and it took 3 hours which I feel is a little much an appointment for an oil change and it took 3 hours which I feel is a little much More

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Honest and to the point. This is appreciated in today’s busy world. Robert and Javier were upfront and Brad was efficient in finance. Thanks boys. This is appreciated in today’s busy world. Robert and Javier were upfront and Brad was efficient in finance. Thanks boys. More

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