Rachide Reese | Page 25

Tynan's Volkswagen responded

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled that your first visit to Tynan’s VW left such a great impression, and even more excited that you're loving your Tiguan. It’s always our goal to make sure every part of the process is smooth, from getting a great deal to taking care of any follow-up needs, big or small. We’ll be sure to pass your shoutout along to Rachide—he truly is a rockstar, and we’re lucky to have him on our team. And yes, we agree—the ID. BUZZ is an absolute game-changer! Thanks again for your recommendation. We’re here whenever you need us—whether it’s service, support, or to check out more cool VWs! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Hi Laura, Thank you so much for your kind words and the 5-star review! We're thrilled that Rachide and Omar have consistently provided you with efficient and prompt service. We'll be sure to pass along your thanks to them — they’ll be happy to know their efforts are appreciated. We're always here when you need us! Warm regards, Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for the great review! We're happy to hear that Rachide provided helpful and professional service, and that your car was repaired quickly. We truly appreciate your recommendation and are glad we could deliver the excellent customer service you deserve. We’re here whenever you need us! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience! We're so glad Rachide was there for you during such a stressful moment. His commitment to going above and beyond, especially during a breakdown in a busy area, truly reflects the care and compassion we strive to provide. We'll be sure to share your kind words with him. Thank you again for trusting us with your VW Taos, and we’re always here if you need anything! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We're so happy that Caiysta Johnson made such a positive impact on your experience. She truly is an outstanding member of our team, and we’re glad she was able to help you. We’ll be sure to pass along your appreciation to her! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your continued support and loyalty! We're thrilled to hear you're a big fan and that you've chosen Tynan's for both your vehicle purchases and service needs. It means the world to us to have you as part of the Tynan family. Go Team Tynan’s — we’re grateful to have amazing customers like you on our winning team! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We're glad Rachide provided excellent service and clear communication throughout your visit. We look forward to assisting you again soon in completing the remaining repairs on your VW Atlas. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Dear Sam, Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and sincerely apologize for the confusion and delays you encountered during your visit. What you described does not reflect the level of service we strive to provide. Clear communication, accurate estimates, and timely service are important to us, and we fell short in your case. We understand how frustrating it must have been to receive conflicting information and experience unexpected delays. Thank you again for your feedback — it helps us improve. Sincerely, Jacqueline Goldsboro Customer Care Coordinator Tynans Volkswagen

Tynan's Volkswagen responded

Thank you for the kind words about our staff — we’re glad you found them friendly! We appreciate you taking the time to leave a review, even if it felt a little silly. Your feedback still means a lot to us! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the 5-star review! We're glad your first visit went well and that our team was able to take care of you efficiently, even during a busy time. We appreciate you allowing us to earn your business and hope to see you again soon! Jacqueline Goldsboro -Customer Care Coordinator