Rachide Reese | Page 19

Tynan's Volkswagen responded

Thank you for the 5-star review! We’re so glad to hear you received excellent service and had a great experience with us. Your kind words mean a lot, and we look forward to welcoming you back next time. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re glad we could help address your issue and provide a vehicle to keep you on the road in the meantime. We truly appreciate your trust in us and look forward to assisting you again whenever you need. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We’re grateful for your trust and are always here for you whenever you need us. Your appreciation means a lot to our team, and we’re thankful to have the opportunity to serve you. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your kind words about Rachide! We’re delighted to hear that his service and personality make each visit such a positive experience. We’re fortunate to have him on our team, and we’ll be sure to pass along your compliments. We look forward to seeing you again—no excuses needed! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your continued trust since 2021! We're delighted to hear that you've had consistently positive experiences with our service team. Communication is key, and we’re happy our messaging system helps make things easier for you. We truly appreciate your loyalty and look forward to taking care of your vehicle for years to come! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great feedback! We're glad to hear you value our timely, efficient service and no-pressure approach. It's important to us that every visit feels straightforward and stress-free. We appreciate your support and look forward to seeing you next time! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the awesome review! We love hearing that your experience was good, great, satisfying, pleasant, chill, and solid — that pretty much covers everything we hope for! We're glad we could provide a positive and easygoing experience, and we look forward to seeing you again in the future. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Dear Dawn, Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you encountered — this is not the level of service we aim to provide. We appreciate your kind words about our service department staff, and we’re glad you found them to be helpful. However, we sincerely regret the frustration you've faced trying to book an appointment. We understand the importance of reliability for our website, app, and phone system, and we’re actively working to improve these channels. Regarding the issues with your tires and the concerns about the door handle repair, including the scratch and seat tear, we would like to address these matters properly. Please reach out to us directly at 303-341-3350 or matt.cooper@tynans.com so we can look into the matter further and ensure it’s handled with the attention it deserves. Your feedback is important to us, and we’re committed to making this right. Sincerely, Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen 303-341-3524

Tynan's Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you feel well taken care of — and that your car is too! It means a lot to us that you trust our team, and we’re always here to help whenever you need us. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Janice! We truly appreciate your kind words. Our team works hard to provide professional, friendly, and thorough service, and it’s great to know that we came through during your visit. We're glad you found the pricing reasonable as well. We look forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator