Rachide Reese | Page 11

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback. I’m very sorry to hear about the repeated concerns with the Travel Assist warning and the check engine light, as well as the inconvenience of being without your family vehicle for an extended period. I completely understand how frustrating and disruptive this has been, and you should never feel like your concerns are being dismissed. Our goal is always to accurately diagnose and resolve issues, especially intermittent ones like the Travel Assist error you’re experiencing. I would appreciate the opportunity to review your visit history, speak with our technicians, and take a deeper look to ensure we identify the root cause, rather than having you return multiple times. When you’re able, please reach out to me directly so I can personally assist and make sure your vehicle gets the attention it deserves. We truly value your trust and want to make this right for you. Thank you again for bringing this to our attention. Matt Cooper Service Manager 303-341-3350

Tynan's Volkswagen responded

Thank you for the wonderful review! We’re glad to hear our team was friendly, professional, and helpful during your visit. We truly appreciate your trust and look forward to supporting you with any future sales or service needs. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great review! We’re glad to hear you always receive excellent service and that our team can answer your questions. We appreciate your note about missing those chats with Mr. Tynan — those personal connections mean a lot. Please let us know if there’s anything more we can do for you. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for sharing your experience! We’re glad we were able to accommodate your schedule during your holiday break and that Rachide ensured everything—from timing to the loaner vehicle—worked smoothly for you. It’s great to hear the process was quick, easy, and seamless, and that we could take care of the steering wheel replacement as well. We truly appreciate your kind words and look forward to helping you again whenever you need us! Jacqueline Goldsboro Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re glad to hear that our team was friendly and helpful, and that the bill and receipt were easy to understand. We appreciate your choice and look forward to helping you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your review! We’re glad to hear our team got you set up with a loaner vehicle and provided the friendly, helpful service you expect. We appreciate your continued trust and look forward to serving you again. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind feedback! We’re glad to hear that our team was attentive and able to provide the flexibility and support you needed. We appreciate your trust and look forward to assisting you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience! We’re glad we were able to take care of you, even with the delay. Our team always aims to be as accommodating as possible, and we appreciate your patience and your business. We look forward to assisting you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that our team made your visit smooth and welcoming. Providing friendly, professional assistance from the moment you walk in is always our goal. We truly appreciate your recommendation and look forward to helping you — and your friends — anytime! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re delighted to hear that you found our team friendly and our service excellent. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro -Customer Care Coordinator