Service was good, although I was disappointed in 2 thins;
1) I had a warranty item that they would not fix, said I had to make a second appointment, and bring it back. 2) There is a recall on my vehicle, an
1) I had a warranty item that they would not fix, said I had to make a second appointment, and bring it back. 2) There is a recall on my vehicle, and service was unaware of the fix, again resulting in me having to bring the vehicle back in.
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by magoodwin
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2025 -
Sullivan Buick GMC responded
Thank you for sharing your experience with us. We appreciate your feedback regarding the warranty item and recall on your vehicle. At Sullivan Buick GMC [Ocala, FL], we strive to provide clear communication and efficient service. We understand how important it is to have everything addressed in a timely manner. Please feel free to reach out to us directly to discuss your concerns further, as we value your satisfaction and want to ensure your needs are met.
Sincerely, The Sullivan Buick GMC Team
Very customer friendly, great place to buy your next
vehicle or for service, thanks again
vehicle or for service, thanks again
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by chambersrod18
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2025 -
Sullivan Buick GMC responded
Thank you for the fantastic review! We're thrilled to hear that you found Sullivan Buick GMC [Ocala, FL] to be a friendly place for your vehicle needs. We truly appreciate your support and look forward to assisting you again in the future. Safe travels until then!
Sincerely, The Sullivan Buick GMC Team
They have an efficient kind, courteous knowledgeable on
time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle?
time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle?
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by ruthkittle01
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2025 -
Sullivan Buick GMC responded
Thank you for your kind words, Ruth! We truly appreciate your feedback and are thrilled to hear that you find our team at Sullivan Buick GMC [Ocala, FL] to be efficient, courteous, and knowledgeable. It's our pleasure to welcome you each time you visit, whether you're asking questions or bringing your vehicle in for service. We look forward to assisting you again soon!
Sincerely,
The Sullivan Buick GMC Team
The staff at Sullivan was great, the ladies in the office
was very friendly and helpful,
was very friendly and helpful,
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by jjackson32
Verified Customer
Verified Customer
Apr 03, 2025 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that our staff at Sullivan Buick GMC [Ocala, FL] made your experience enjoyable. We appreciate your kind words about our team and their helpfulness. We look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
Princess was very helpful when it came to working with me
to find my vehicle and getting me in a car and working with the banks. Thank you princess. She also answered any other questions that I meant that I
to find my vehicle and getting me in a car and working with the banks. Thank you princess. She also answered any other questions that I meant that I had regarding my OnStar and making sure that the tags and everything will transferred from my other vehicle to the new car correctly. Thank you princess for all your help in this process.
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by rorum72
Mar 27, 2025 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that Princess was so helpful in assisting you with your vehicle purchase and ensuring everything was set up correctly for you. At Sullivan Buick GMC [Ocala, FL], we strive to provide excellent service, and it's great to know Princess made your experience a positive one. We appreciate your feedback and look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
Very happy with Sullivan gmc and Sean as my sales rep,
great service and will tell family and friends.
great service and will tell family and friends.
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by nimmosandy
Mar 08, 2025 -
Sullivan Buick GMC responded
Thank you for your kind words! We're thrilled to hear you had a great experience with Sean at Sullivan Buick GMC [Ocala, FL]. Your satisfaction means a lot to us, and we appreciate you sharing your experience with family and friends. We look forward to serving you again in the future!
Sincerely,
Zachary Ellis
Sales Manager
The new car purchase process was not a hassle and finance
did get me a better loan rate.
did get me a better loan rate.
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by renfro359
Verified Customer
Verified Customer
Other Employees Tagged:
ANTHONY SINGH
Feb 05, 2025 -
Sullivan Buick GMC responded
Thank you for your positive feedback! We're thrilled to hear that your car purchase process was smooth and that our finance team was able to secure you a better loan rate. At Sullivan Buick GMC [Ocala, FL], we strive to make every experience enjoyable. We look forward to assisting you again in the future!
Sincerely, The Sullivan Buick GMC Team
She understood what i was looking for and accomplished it
by finding the right car for me. She listens and took my consideration in my search and found me my vehicle.
by finding the right car for me. She listens and took my consideration in my search and found me my vehicle.
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by TRIPLEJAQ
Verified Customer
Verified Customer
Jan 29, 2025 -
Sullivan Buick GMC responded
Thank you for your wonderful review! I'm thrilled to hear that our team was able to help you find the right vehicle. At Sullivan Buick GMC, I strive to listen to our customers' needs and ensure a positive experience. I appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Zachary Ellis
Sales Manager
Everyone at Sullivan made our buying experience wonderful
Princess was a pleasure to deal with and Mr Hawkins the manager was very friendly and helpful, no one was pushy they were all friendly and helpful
Princess was a pleasure to deal with and Mr Hawkins the manager was very friendly and helpful, no one was pushy they were all friendly and helpful
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by OTW21
Verified Customer
Verified Customer
Jan 22, 2025 -
Sullivan Buick GMC responded
Thank you for your kind words! We're thrilled to hear that you had a wonderful buying experience at Sullivan Buick GMC [Ocala, FL]. It's fantastic to know that Princess and Mr. Hawkins provided you with friendly and helpful service. We appreciate your feedback and hope to see you again soon!
Sincerely,
Zachary Ellis
Sales Manager
Princess —great, not pushy, very helpful.
You should give her a raise. Anthony great. I always feel we could do better on trade-in values but overall very happy.
You should give her a raise. Anthony great. I always feel we could do better on trade-in values but overall very happy.
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by jethro.fife
Verified Customer
Verified Customer
Other Employees Tagged:
ANTHONY SINGH
Jan 17, 2025 -
Sullivan Buick GMC responded
Thank you for sharing your feedback. I'm glad to hear that you found Princess and Anthony helpful during your visit at Sullivan Buick GMC. I appreciate your input on trade-in values and I am pleased to know you are overall happy with your experience. If you have any more feedback or questions, please feel free to contact me. I look forward to seeing you again.
Sincerely,
Zachary Ellis
Sales Manager