Primal Kumar | Page 3

Worked with Primal this time. He was very professional and explained everything. Loved the 1:40 service time since I didn't have to wait 1/2 hour like I do in the morning. He was very professional and explained everything. Loved the 1:40 service time since I didn't have to wait 1/2 hour like I do in the morning. More

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Amazing customer services! The service man was very kind and courteous. Fast service. Highly recommend! The service man was very kind and courteous. Fast service. Highly recommend! More

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Elk Grove Toyota did a great job servicing my car and finished early. Thank you finished early. Thank you More

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The staff in Elk Grove Toyota are extremely wonderful. The maintenance department are attentive, helpful, informative, and are usually great at getting you in and out. The maintenance department are attentive, helpful, informative, and are usually great at getting you in and out. More

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Great customer service And don’t have to wait too long in the line And the stops are wonderful in the line And the stops are wonderful More

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Getting my first maintenance service complete was fast and easy from start to finish. Very grateful for the level of service I was given at the dealership. and easy from start to finish. Very grateful for the level of service I was given at the dealership. More

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I like Elk Grove Toyota, I have been dealing with them for more than 4 years. They are very friendly, professional. I will definitely come back for more than 4 years. They are very friendly, professional. I will definitely come back More

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at least 23 words about this dealershipat least 23 words at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership at least 23 words about thi at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership More

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Very clean, fast and efficient service. The service technician and the advisor took their time to explain to me everything they did and any future recommendations technician and the advisor took their time to explain to me everything they did and any future recommendations More

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Inept Service department My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minut My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minutes later. He started fiddling with the clamp on the positive terminal. I showed him the problem with the negative terminal clamp. He told me that I would have to take the car across the street and have a new cable installed. I showed him the the clamp was just bolted onto the cable and the cable didn't need to be replaced. He said he would have to check and left. When he returned, he said that I was right and they took it in for servicing. When I picked up my car, another service rep had a printed inspection check list that showed 2 of my wife's motor mounts had FAILED. My wife has almost always taken her car to other Toyota dealers for oil changes, etc. and had service done less than 2 months ago at another Toyota dealer. They didn't find motor mount failures at that time. I then took her car to a certified mechanic who inspected al the motor mounts and said they were still good and only worn. I have been working on my own cars for over 55 years. I will not use this dealer again. More

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