Preston Jackson | Page 34

Unacceptable used car experience I wouldn't have written this if it weren't for incurring my 3rd large expense on a relatively new used (31K) car purchased from Otto's MINI. It may be I wouldn't have written this if it weren't for incurring my 3rd large expense on a relatively new used (31K) car purchased from Otto's MINI. It may be important to note that prior to writing this review, I sent an email to Otto's MINI staff (including the general manager) with most of the information above and have heard no response from anyone except for Preston Jackson, who offered to do whatever he could. Please beware of buying a used car from Otto's MINI, and beware of some of the staff. When I first purchased the car we had an issue with the checklist that Chad Carey explained away, but it still came off like they were trying to pull one over on us, and they ended up giving us a merch and service credit instead of the lower car cost as a result. Prior to 60,000 miles, I will have replaced the clutch assembly and both front wheel bearings, none of which should happen that early. I only had the car for a year (around 13,000 miles) when the clutch and flywheel needed to be replaced. A new clutch assembly at 44,000? They said it's not under warranty which I understand, however, I have had cheaper cars (a Hyunai Accent that I bought for $6400 new) with manual shift, whose clutch lasted well over 170,000 miles, so it's definitely not me! On other cars I haven't had a wheel bearing replaced before 100,000 miles. The cost of maintenance (even with a very much appreciated discount off of the clutch assembly of $3800) has been about $100 per month since we've owned the car. That's OVER AND ABOVE oil changes, spark plugs, tires, etc. which are typical maintenance items. Had I known I would've bought a better car somewhere else with a large monthly payment!! The additional fact that I've owned the car for less than half of its mileage and had these types of repairs is incredibly frustrating. In my 34 years of owning cars, I have NEVER had a car with this many problems, not to mention at this mileage. It has not been unusual for our cars to last way beyond 100K before any of these issues even show up. My only conclusion is that either the MINI Countryman is a worthless car, OR Otto's MINI sold me a lemon, OR the previous owner was the worst owner ever, literally driving it into the ground and Otto's didn't catch it, none of which is acceptable. After the first wheel bearing needed replacement (and I'd previously had the clutch assembly replaced), I went to trade it in last year, informing Otto's that I definitely didn't trust the car. My wife and I spent the obligatory 2 hours in the showroom and found one that we liked. We finally decided to go for the car so I sent my financial application in. While technically I had not yet provided the deposit (that Otto's say you need), it could be strongly argued that one does not send in financial information along with an email commiting to purchase the car if they are not serious. And then - I was notified FIVE HOURS AFTER I sent in my financials that the car was sold. Up until then I thought I was buying the car!! Perhaps there was nothing illegal about what they did, but it appears completely unethical. My summation is that they kept my offer/application as a reserve and sold the car for more money, using the lack of deposit as their "excuse" for not following through with me. At best, it's worse than bad business, as they already had to have known at that point I was fully committed to pursuing the vehicle. To top it all off, the gas consumption for the vehicle is significantly different (20% less MPG than the manufacturer's mileage rate). I've tried every style of driving in an attempt to improve it, and every attempt has been disappointingly unsuccessful. Needless to say that based on my experiences, I will not be buying another car, used or new from Otto's, and I will be looking to post as many negative reviews on websites, social media, etc. as I can find. In addition, everyone I communicate with will be hearing about it. Wherever and whenever I find an outlet, I will let people know in hopes that no one else has to experience the same frustrations and inconveniences I have. On the only positive note - Preston Jackson has done whatever has been in his power to assist, and I have appreciated that. Unfortunately his power has its limitations. More

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Great customer service and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my c and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my car serviced More

by DARREN.EBESUTANI Verified Customer Verified Customer

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Good service Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Never had to wait for parts etc. More

by Chris B Verified Customer Verified Customer

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Impressive! I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is immaculate. Secondly, they are thorough and exacting in their work. Preston Jackson, my service advisor, listened carefully to my concerns, addressed them, and discussed the findings afterward. Being the main point of contact and liaison between the staff and the public, the service advisor has a huge impact on the overall experience of a service visit. And Preston is definitely an asset to this dealership! Additionally, the mechanics are meticulous...very professional in appearance and demeanor. More

by YELLOWFEATHER Verified Customer Verified Customer

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Warrantee maintance Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle yo Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle your Mini’s needs. More

by wharkins Verified Customer Verified Customer

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My experience could not have been any better. Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) w Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) was so helpful. He was able to locate the car that I was looking with just a few phone calls. I had such a good time purchasing my car. Michael was such fun and he seems to treat his clients like they are his friends. Actually I feel that he is a friend we have stayed in touch and our friendship has grown. I actually look forward to service visits. More

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First Time Experience I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been t I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been to Otto's Mini I was very pleased with everything from making the appointment, having Preston walk me through everything in detail, and the ease of the online features throughout the service. Otto's has definitely become my service center of choice and will not be taking my Mini anywhere else. The staff was incredible and the service impeccable! More

by wharkins Verified Customer Verified Customer

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Required to use due to warranty Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled o Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled of smoke and had approx 1/4 tank of gas in it... Too many issues with my mini (3 -4 times in in 3 years) for engine issues.... Prior new purchase 2005 325 Ci had 100,000 miles and blown engine after immaculate service record... Never buy BMW product again! More

by LLEW1984 Verified Customer Verified Customer

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State inspection and service Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very fr Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very friendly. More

by DSBECK0 Verified Customer Verified Customer

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Recommend Otto's anytime. Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally rec Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally recommend Otto's for their Service! More

by GAUTHAMIREDDI Verified Customer Verified Customer

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